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Posted in Forum: Customer Service
I placed an order on Friday for 2 iPads and opened an HSN account. I guess I was confused and asked for flex pay instead of VIP financing. Is there any way to switch?
I thoroughly enjoy Curtis Stone. He is a delightful breath of fresh air and HSN is lucky to have him. Curtis has it all – a handsome young man, well mannered, endearingly humble and a true professional. It’s good that he manages to be on once a month and looking forward to his holiday appearances.
HSN, you need to acquire more talent like Curtis Stone.
Probably not their fault, but I’m sick to death of The Beekman Boys. HSN is overbooking them and it seems as if they are on every day. Enough already! Get some other products/personalities on. Please!
Posted in Forum: Customer ServiceSooo idk what is going on. I placed an order and so did my husband (separately) and HSN cancelled all 6 items BUT still charged us! So there is over $300 taken out of our account and all the rep could tell me is that I wasn’t DENIED the flex pay but it has something to do with my bank card and I have to wait till tomorrow to find out… oh and I’ll get my money back in about 3 business days!! Ugh so frustrating as a NEW customer…
Posted in Forum: HomeI purchased a piece of luggage from this line late summer. The first time I used it was in November and two flights later the nylon was already ripped with just normal luggage handling and the handle collapses with just light directional pressure when NOT pushing the button. I left a voicemail for their company and haven’t heard anything back almost three weeks later. This product was expensive even on clearance but it’s very disappointing that they don’t rush to support defective/disappointing products. I’ve wanted to try her products for along time and sadly I regret that decision. HSN didn’t have any warranty time or info.
Brenda
I get tired of some of the hosts and the commens. The guy selling orgamie today is a good example. He wants us to buy this storage shelf because we may misplace a screwdriver and have to go to big big box slore and buy 3 more. He always comes up with things treating HSN customers as idiots. Turnes me off to HSN
Member- 12.01.19 8:02 PM
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
- Member
- 12.01.19 7:54 PM
@simplyred55 I’ll be happy to see if we can send this label out for you. Please send the order number to HSNSocialCare@hsn.com.
- Member
- 12.01.19 7:51 PM
I’m sorry to hear about this @marinamermaid. Please send your account info and address to us at HSNSocialCare@hsn.com and we’ll be happy to see if we can get this cleared up for you.
- Member
- 12.01.19 7:42 PM
Hi @snickers7199. I’ll be happy to check into any price guarantees for you, please send the order numbers to HSNSocialCare@hsn.com. Unfortunately we do not offer promotional and shipping matches.
Posted in Forum: Customer ServiceWhy was I denied my last order on flex pay? I have way more in credit though my HSN card, and so why you cancel the order? Not happy with this situation. Might head over to another tv station to get the order. Very sad 😤
Drooling hosts during food presentations. Do these people never eat at any other time? Then the cameras go in for a close up so we can see them chew each bite. Just makes me gag!!!
One thing I will say is QVC & HSN may have broken me of any shopping habit I thought I had. Their oversell & hyper sales pitches makes me question everything now, even when buying local.
Oh almost forgot, the clearance item that was decreased in price magically basically the same amount as the shipping charge, i.e.. before clearance $22 with free shipping but clearance price now is $18.50 plus $3,50 shipping. Do they think we can’t add?
Also have they cut down on the number of products offered per hour? It seems to be always the same things.
Could someone please give josie marin a towel to wipe her arms off? She may be a very nice person but that’s just downright creepy.
Why do all the hosts have to hug & give those silly kisses like these are long lost friends. We know they just saw each other back stage in makeup?
Lori Goldstein… her creations look like they’re from someone’s rag box from the 70’s. Please stop with the silly hems.
Kim Gravel & Mary DeAnglis… they may be from the south but they’re both trying to hard. They seem to be trying out for a Designing Women episode. That series was canceled in the 80s. I thought Mary was trying to imitate David but she’s just so harsh I can’t watch her.
Andrew Lessman’s reading the reviews on his products. I can read.
Ok. These are mainly QVC hosts but it’s because I tuned out the HSN hosts long ago.
Also I agree I really don’t like the 4 hour re-run that both networks have adopted thru the night. Sure it is cost saving measure but that means even less products.
We just need the description, colors, prices..stop the hyper sell.
Sorry once I started I got wound up.
Hsn put 2 coupons on my account, then just tried to us it on my other credit ,customer service says you have to use the Hsn card. 1st don’t give me a coupon and I don’t even have a card with you. Then she says can’t use coupon on product I wanted and she couldn’t even tell what I could USE the coupon for duh.. Please customer get it right. Don’t bother giving a coupon if I don’t have HSN CARD,. Now I really understand the remarks co-workers & the comments are made.
Posted in Forum: Customer ServiceI was attempting to buy the xbox and game on the black friday special price and was told my request was denied. When I look at my bank, it shows hsn charged the full amount of tax for the order I won’t be getting. I want this refunded.
Posted in Forum: Customer ServiceSo, I wanted to purchase an item featured the other day. I never shopped at HSN before. I recently purchased my first home. So when I attempted to make a HSN purchase I wasn’t allowed. I called the toll free number to find out why. Needless to say, the previous owner had an outstanding debt with HSN and blocked the address. So therefore since I now own the house, I’m penalized from purchase. Well, my solution was to send the item to one of my relatives house. Was told no and said anyone living at this address will automatically be blocked from purchases. Who does that? So, I missed out on a great buy. I will discourage folks from making any purchases from HSN.
Posted in Forum: Talk Among YourselvesReviews are important and I read them before making purchases. They’ve talked me into or out of buying a product, ONLY if the review id descriptive of the product.
I hate people who write. It’s not me, it’s icky, okay, my other half didn’t like it, I couldn’t read/follow the directions, or I bought ten but sent them back because I didn’t want them.
My all-time favorite is, I didn’t receive it, how can I review it? I know HSN/QVC sens an email asking us after a few days but you don’t have to answer just yet, save it for later. Why give a product a bad rating when you haven’t tried it out yet.
Reviews are necessary for us to know how something works, fits, smells, etc., please take time to be honest and descriptive.