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Posted in Forum: Talk Among Yourselvesbecause hsn layed off all of there staff and so many left, now they are so short that there wait time is over an hour, this is unacceptable. there showing kitchen hq little hand choppers you pull the string. on line it only shows dark colors but the host said the pastels were good, the dark colors set of three were limited.hsn needs to get tech guys in there to put the correct information on there wed site. I tried getting threw a dozen times but the wait goes up from 50 minutes to one hour and now there sold out. thanks hsn!!
Posted in Forum: BeautySince Skinn cosmetics moved to hsn I do not see Dimitri as much or do not see as many products or special offers like he had when he was on Evine. Also the prices of the items I use have sky rocketed.
It has forced me to switch to Perlier and Prai.
Sorry Dimitri.
Posted in Forum: Customer ServiceI open up my account. husband wanted to buy gifts that i originally bought for my side of family. He gave me his credit card to use. so why is it that his name and everything I receive is coming in his name. I only used my hsn to purchase a computer to come to him in his name. There is not reason why a profile of his name is on my account.
I spoke with numerous of hsn customer service and they claim to fix this. This just urks me that they can’t fix this . You should at least be able to change a simple profile
Member- 12.03.19 2:14 PM
@kc1432 I am deeply sorry for this experience and completely understand your frustration.
I have issued $40 store credit (Kash) to your account in place of the coupon. I added a little more than the 15% off to make up for the unpleasant experience you had with our representatives. You can go ahead and use this credit as a discount towards your next order. To do so, you will apply the discount at checkout on HSN.com or by telling the representative to apply it if you order over the phone. Please keep in mind that this discount does expire on 2/1/20.
This most certainly is not the experience we want you to have when shopping with us. I truly hope you would give us another chance!
Posted in Forum: Customer ServiceAbsolutely WORST customer service i have EVER dealt with! Spent half an hour on hold to order an item that was listed as not being able to be purchased online. When I finally got someone on the line i went through everything and she refused to proceed without me finding the item number and yet she had no idea where I could locate an order number. Once we had that settled she advised me to hold off on ordering the item I wanted because it was almost a $300 item she said I should sign up for emails and i would get a coupon for 15% off. She knew exactly what item I wanted to order, had the item number and everything. I got off the phone, signed up for the code and waited for my email, once i received the code i attempted to use it on their site and it would not work. I attempted several times then decided to call. This time I was on hold for 1 hour and 49 minutes. The woman who finally picked up the phone was beligerently nasty from the second she got on the line. I explained the problem and she said, well you didnt read the coupon exceptions then! At this point i was at the end of my rope and yet still was able to be nicer and more pleasant than the customer service rep from hsn. She heavily sighed when I told her I wanted her to try it and said ‘my computers no different than yours, if it doesn’t work for you it obviously wont work for me’. I questioned why another representative would TELL me to sign up for a discount if I couldn’t use it, she says ‘i obviously wouldn’t know that’. Eventually she went through the order and tells me that I cant use the code for this order because its only for future orders. Obviously I was aggravated at this point seeing as i could have ordered the item nearly three hours prior without this aggravation and I’m completely confused as to why the first rep would tell me to cancel my order and sign up for a coupon i couldnt use! The rep i’m speaking to begins to seemingly get annoyed and says ‘well would you like to order or not’? I said is there a way you can honor the 15% off coupon and she heaves again and almost shouts ‘we just went over this, you cannot use that code for this order’.
After this experience I will NEVER use HSN for any of my shopping needs, truly despicable!
I would like to know also. I was super disappointed when it sold out and removed from HSN. Hopefully the item will come back soon.
Incorrect address on shipping address
Correct address is *************Edited by HSN: Removed address to comply with HSN Community Guidelines***
Posted in Forum: Customer ServiceI was going to surprise my husband with a laptop this year and figured I would do flex pay with HSN and so I put my card info in and then I was denied but my card was charged $368!!! That was almost a week ago and I still don’t have my money!!! I’ve tried calling and I’m told it’s a 4 hour wait. I’m so frustrated
I found that both Amazon and Shoplc have some pretty good deals. If you compare their prices to HSN, Evine, and QVC along with the warehouses, Walmart, Target and Best Buy. It depends upon what you are looking for.
I got two things so far. Anyone………….can you help me as I still can’t find my way on hsn…or at least what I want…………..on the place it shows what you have bought (I am from Evine….nowHQ) is there any place I can go that shows everything I have bought so far on HSN as it only shows back 3 months or so.
Hi HSN_Krissy. The item numbers are 687-948 and 687-944. I will be able to order the 687-944 in my size. However, the other one I can only order in large. Funny, that is the one I really wanted and ordered it before it was shown on both the TV and internet. My wrist size is the same as Colleens’.
Those were the Item Numbers. Did you by chance want the order numbers?????
Posted in Forum: Customer ServiceI received a message from HSN saying that I cancelled my order but I did not. I can’t seem to contact anyone. What do I do?! There were a limited number of the item left and I don’t want to miss out on the opportunity.
Posted in Forum: Customer ServiceI have one package being returned to sender and another in transit. The one being returned cannot be redelivered to me. The other needs the house number changed. According to UPS, they cannot change the house number because it is Innovations. They said that HSN can make the necessary changes with them. The package is not due to be delivered before Wednesday or Thursday.
I will need a refund on the first package, unless there is a way to be redelivered. I’m hoping this will not occur with the second one. The address was correct in my file along with the house number. This is not the first time this problem has occurred. There were other episodes at the beginning of the year when the person or persons who were packaging decided to change the house number not only on my account but with anything being shipped
Posted in Forum: JewelryI noticed all of their jewelry is on clearance. It makes me suspicious when I see everything on clearance. I hope they’re staying around because I’ve bought many of their pieces and have been very pleased with the quality and artisanship.