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Good evening, hsn_regina.
Thank you for your thoughtful response. I have sent the return receipt, the search request confirmation, and a screenshot of my order details (image.png) to the address you provided. Again, I understand that I made a mistake, but the manner in which Laura treated me was unacceptable. I appreciate you providing the information to me that could have been relayed this morning during my call. Thank you for taking the time to read my concerns.
Moderator- 2 hours ago
I’m so sorry to hear about your experience, itsnotok! We truly appreciate you taking the time to share what happened, especially after being a longtime HSN customer. This certainly isn’t the type of experience we want you to have, and I’ll be sure to share your feedback with the appropriate team for further review.
Regarding your return, without a tracking number, there regrettably isn’t much we’re able to do to locate the package. However, if you have any proof of return, such as a mailing receipt, please send it to HSNSocialCare@hsn.com, and we’ll be happy to take a closer look. You can also reach out to the carrier you used to see if they’re able to help locate the tracking information. Thank you again for your patience and for bringing this to our attention!
- Moderator
- 2 hours ago
I’m sorry for the confusion, clm827! The birthday offer is available to HSN cardholders, as we wouldn’t otherwise have access to your birthday information. If you have an HSN Card and haven’t received your birthday coupon, please reach out to Synchrony Bank to see if there have been any changes to the offer
- Moderator
- 4 hours ago
@sweetieface56 I was able to add the product at this link. It is item 932-878. What is happening when you attempt to check out?
- Moderator
- 4 hours ago
@sweetieface56 I was able to add the product at this link. It is item 932-878. What is happening when you attempt to check out?
Posted in Forum: Customer ServiceI have been with HSN for years and year…I thought every year HSN gave the person celebrating their birthday a gift!! What happenned?
Bell + Howell S/2 Rechargeable Twist Lamps with Touch Control
934-713HSN TS
Available in six colors.
Good Morning Peeps and enjoy the HSN Community. 😎🎈
Posted in Forum: Customer ServiceGood morning. I just experienced one of the worst calls I have ever encountered with the customer servicer team. As someone that has worked with the public for years, I understand how demanding and stressful calls can be. I also understand that representatives may have to become stern when warranted. Key phrase being when warranted. I have been trying to track down a return for almost two months. I do not believe that I have ever returned any product to HSN so I mistakenly returned it first class mail with no tracking number. I know I know. Shame on me. I called to inquire about the return about a month ago. I cannot remember the agent’s name but she was very kind and told me to call back after 21 days.
Today over 21 days later, I called and was speaking to Laura. I explained what happened, politely, acknowledged my mistake with the tracking number, and awaited her response as she spoke to her manager. She came back to the call and told me with out a tracking number I’d have to wait it out. That’s fine. I totally understand.
I tried to ask follow up questions like what happens if it never arrives, is there a credit option (as I shop fairly often and not concerned if that’s the only option). She began to raise her voice, interrupt me and talk over me repeating that nothing can be done with out the tracking number. I said “excuse me, but you are talking over me.” To which she just continued to repeat herself. As this was not a scenario that would end well, I simply hung up, which is exactly what she wanted.
I understand that I made a mistake, but to be treated in that manner is just outrageous. I have never experienced this with HSN over the many years I have been a customer. I hope someone can contact me and pull that call to be reviewed.
per ai google search: The next HSN Craft Day is anticipated for October 2026, following the most recent event in August 2026. HSN hosts these dedicated crafting events every few weeks to feature popular brands like Anna Griffin, Diamond Press, and The Stamps of Life
but this could change. just ask google and can find anything usually
Shark Detect Lift-Away ADV Upright Vacuum w/ PowerFins HairPro & Tools
927-194HSN TS
Free Shipping
Available in four colors.
Good Morning Peeps and enjoy the HSN Community. 🎈😎
You are right that top is too, ugly for sure!As far as comments from HSN about it,I’m convinced AI is alive and well around here!
- Moderator
- 2 days ago
Thank you for your feedback about item 920-398, the DG2 by Diane Gilman Multi-Stripe Rib Knit Tunic. You’re right that the name only tells part of the story. The bold color-blocking and dramatic shark-bite hem bring this tunic’s personality to life, making it much more than just stripes. Thanks for helping us spotlight what makes this piece special! You can order it here.