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You did a great job quinci, reprimanding the customer who believed in the parameters of the presentation. Bravo… hope you get the HSN cookie of the year award! So tired of people coming down on the customer who believed in the presentation of the host/vendor. Where is the accountability? Maybe the flex pay allows you to excuse away mis-represention. And I get sometimes things will not fit, agree with or flatter everyone…I am not unreasonable. But when a product is exaggerated or grossly misrepresented, that company needs to take back the item…no questions asked. How do you explain classic denim all of a sudden having to be sized down when we’ve been instructed for years to stick with our normal size?
Posted in Forum: Customer ServiceI ordered one of Giannios Chocolate Fudge 2-count of 8 oz. Packages. Item number: 511-195.
When I ordered the fudge the ingredients on the page stated: INGREDIENTS: Sugar, Chocolate Liquor, Water, Butter(Pasteurized Cream, Natural Flavorings), Cocoa(Processed with Alkali), Brown Sugar, Sweet Cream Powder, Nonfat Dry Milk, Salt, Vanilla, Potassium Sorbate, Soy Lecithin.
I thought I was in luck when the order arrived before Thanksgiving so I could have dessert for once. I have many food allergies so I must be careful what I eat and buy.
After I got the fudge out of its containers to cut them up and place the extras in the freezer for later, I noticed a box was too close. Good thing I had brushed it to the side and it turned over. I read the ingredient label, which was a little different. The fudge has corn syrup in it. Besides being GMO garbage additive that is unnecessary in most products, food sellers add it in anyway to their products to cheapen the price for more profit.
I am allergic to corn. GMO corn is what set off my allergy in the mid-1990’s. Since it was a case of anaphylaxsis, I was told by my doctor to avoid corn from that moment on.
Now I have a useless stack of fudge… How would HSN Customer Service like to handle this situation?
Believe me, I would not have ordered this item if all the ingredients had been listed on the item page.
Please let me know how to get a refund.
Thank you,
Dawn
Posted in Forum: Customer ServiceMy account has been blocked when I tried to order an item last night it gave an error due to a problem with account. I contacted customer service and was told there was a person that has collections on their account with my address. I told them we just moved here on September 13th and that I have ordered one item just 3 weeks ago and was not blocked from ordering. He said it should have blocked me and that it will take 7 to 10 business days for their collections team to look into this. Has this been resolved for anyone else. Totally unfair as I’ve been a HSN customer for years and always paid for my items and kept my account in good standing!!!
It’s not that hard to figure out your size. I size down two sizes on virtual stretch, and get my usual store size for all the Classic stretch. I think Diane does a great job with her jeans, but she’s not a miracle worker. I don’t know what you expect. Yes, some of her jeans have a weird smell, and I have noticed it with some of the department store jeans also. Sometimes, I keep them and other times I send them back. There can be a discrepancy in her tall and regular lengths at times…but I just send them back if they don’t work. I have the gray velvet and love the fit and the look (to each his own). That’s what is so great about HSN…the flex pay and the return policy. You can always go to the department store and buy your jeans for $100 plus. So much whining and complaining 🙁
I have the same problem my payment was being sent by my bill pay service,and they Synchrony rejected the payment ,sent it back and then they told me I have to use a visa or mastercharge debit card as they do not accept american Express ok so now I have to pay a machine to withdraw funds than run to my local bank to put the funds on my other account than they can get paid …Well This is my last payment and untill HSN takes my account back I WILL NOT BUY. Walter Hynson
4 the entire Community and HSN
4 all in the Community and at HSN. 🙂
To all in the HSN Community! 🙂
Posted in Forum: HomeWas looking because I haven’t seen Joy on HSN for a while. Now I know. Kind of glad though. I bought things from her and other than the hangers I really wasn’t happy with the other items. Should’ve returned them. And even the hangers were iffy sometimes.
Posted in Forum: Talk Among YourselvesGood Evening All. It is now the evening before the great event and I just dropped in to wish everyone in Community, HSN Hosts, the MODS, Crew, Customer Service Staff, and those behind the scenes a Happy Thanksgiving. May you all have a wonderful time no matter the weather.
This is for all at HSN
Happy Thanksgiving!
Hi @Sherrirose, I didn’t purchase the TS. I thought the “size down” instruction was wrong based on what’s been stated for years, in classic buy your normal size and go down a size in virtual. I’m impressed that you already received your jeans… that was fast! I just recieved my TS Sporto duck boot today and that was before the DG, TS?.?
I’m at a point when it comes to jeans to go to the mall again. It’s too much of a hassle trying to get sizing right. It would be nice if there was a “HSN” standard size regardless of brand.
MsTrixi hope u have better luck than I did. “she” kept saying order down a size, your ha ha ha ha dream size. . My 1st pr is too tight. Don’t like the way hsn manipulates now. I ordered both pr early, no waitlist, but lo & behold 2nd pr on waitlist. Great this time. I cancelled. horrible business practices.
Posted in Forum: Fashionso, wondering how hsn works now??? Hadnt bought her jeans in quite a while,due to sizing issues. Got sucked in. They were pretty. ok ordered 2 pair. She touted go down a size. Did, & sorry, as the 1st pr. arrived today & I wanted to scream. Too small. Ok went to post review states I didn’t order this product. Usually states too soon to write review. lol Guess that’s our cool down period. Went to ck status of 2nd pr. What??? on back order? I would never have ordered. Actually glad, I guess cause they wouldn’t fit anyway so cancelled. IF I EVER get sucked in to order again, must remember to not even listen to what she & host say. Bunch of hooey. size down blah blah blah.
To all at HSN! 🙂