Samantha Brown luggage defective
I purchased a piece of luggage from this line late summer. The first time I used it was in November and two flights later the nylon was already ripped with just normal luggage handling and the handle collapses with just light directional pressure when NOT pushing the button. I left a voicemail for their company and haven’t heard anything back almost three weeks later. This product was expensive even on clearance but it’s very disappointing that they don’t rush to support defective/disappointing products. I’ve wanted to try her products for along time and sadly I regret that decision. HSN didn’t have any warranty time or info.
Please consider posting this in the customer service section.
Maybe they can give you another phone number to call.
Posted in Home
5 days ago