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Posted in Forum: Customer Service
I ordered two Apple AirPods on flex pay January 7th. Obviously— Denied. Fine. My credit was not eligible for flex pay and I take responsibility; I am not upset that I was denied. My gripe is the same as everyone else…. my debit card was charged 2 times ($39.94 & $44.34) for a total of $84.28. This wouldn’t be a huge deal if I would have used my credit card but debit is a whole different thing. It has been 7 days,I don’t understand why HSN has still not released my funds! I was not this upset going into this weekend since my bank account shows the charges are “pending”. On Friday the 10th When I checked my account, I was cautiously optimistic the situation was rectified. When it was unchanged and showing charges still pending I knew nothing could possibly be fixed until Monday— especially since the date next to the charges on my bank statement was POST DATED for January 13, 2020. So Monday came and went. Nothing. I checked late last night out of my own morbid curiosity, alas! Let down once more only to see the only UPDATE was the DATE changed in next to “pending” to
January 14,2020. Today is that date and I am painfully aware that the next time I check my bank account, throughout the day and night, will show the only thing changed will be the date pending to 1/15/20.
All I F@$&!#G want is my money back.. released OR you guys can keep charging me every month and send the shipment! There’s a thought. My orders are #1639294648 & #1639294649.
Please look into this HSN customer service! Contact my financial institution (BMOHARRIS) MasterCard..something PLEASE AND THANKS!!
I am so incredibly disappointed by the changes in both QVC and HSN. The products I’ve recently purchased have been below par and I end up sending everything back. How can you charge $100 for a Marla Wynn sweater made in China when I know it cost probably $20 to be made and sent to HSN? It’s so discouraging sad and pathetic and my lack of interest in both QVC and HSN is quite evident in the fact that I no longer purchase the way I once did. And it’s just not QVC and HSN. It’s everywhere. Chyna rules the world and we fall right into it.
Posted in Forum: Customer ServiceI ordered an item on my phone for the first time and I guess there was an old address in there so it was used and as soon as I realized it I did a chat box with HSN and Susan told me it was my fault and I still had to pay the $80 and not receive my item. So I called UPS who was very helpful and told me to call not chat with a rep at HSN and tell them what they had to do to resolve the issue. Sad that someone else has to do their job. But what I can tell you is when I called back and spoke with Stephanie she was very helpful and did partly resolve the issue, I have to wait till the item is delivered to wrong address before we can go any further.
Posted in Forum: HSN TVI am so dissapointed that Jeniffer Stallone left HSN and in her words, “When you are surrounded by so much kindness from everyone it makes me feel like my products are appreciated “! She loves where she’s at and to think I applied for a card just because of her products. Hope there’s changes at HSN, because loosing Jennifer Stallone is one of the reasons their merging. GET HER BACK, HSN.. With respect to the suits, you up big time by loosing her. Use your Heart and stop thinking with your wallet. Money isn’t everything!
Posted in Forum: Customer ServiceHave a major issue, why was I on payed back for a return $16.66 when I paid $30.11? That is crazy I understand the $5 spendable cash be taking but their more then that taken away. Please refund me the correct amount back to my hsn card. On the Judith Ripka necklace
I was actually reading an article recently on how online shopping is trying to cut down on returns by not including return labels. Amazon is also trying to get people to return items to Kohls rather than using UPS. The article went on to state that some consumers are abusive with their returns. Wearing items for extended periods then returning right before the 30 days. Food items mostly eaten and then returned. Amazon is actually banning some people for life!
Transparency has NEVER been HSN’s strong suit. Today I bought Dr. Ho’s pain reliever kit. Watched the full presentation with Coleen Lopez. Placed my order and guess what? On back order. Not one time was that mentioned. At least QVC, will mention during their presentation, “all items will ship on such and such date.” Not HSN. SO annoying. For those of us who really want the item, being on back order won’t deter us from buying. A.N.N.O.Y.I.N.G! And I agree, honesty and straight forwardness goes along way. I was hoping that would be apart of their New Years resolution but I guess not.
Posted in Forum: Customer ServiceWhy don’t HSN cardholders get an extra flex pay anymore?
We always used to. Why the change? Please consider bringing it back.
…like they say”you can Hope to win,just don’t Expect it”. I say you can’t win if you don’t enter.I have won a few times($25) gift card for questions that were posed in the community forum,a few years back..never the Big win $250! I did see where a player won that prize in Nov. as well as Dec…they are very lucky HSN does not limit your chances by keeping your entry out of the running for a certain amount of time.Congrats shepherdess!!
Posted in Forum: Customer ServiceI just want to start off by saying I am so very disappointed in HSN. I have ordered things before and I’ve never had such a bad experience. My daughter order a laptop for my other daughters bday gift as they just lost their mother and I wanted to cheer her up a bit for the holidays and her Bday. The order was canceled due to my daughter not having the correct billing address as my card. My daughter deleted the card and created an account for me. She tried to reorder it but the account stated that the card was added to another account.
I called customer service with my daughter on 3 way and the representative stated that it would take 5 to 7 days to transfer the card to the correct account as well as 3 to 5 days to receive the preauth money back. These time frames are unacceptable especially the 5 to 7 business days to transfer a card. Anyway I was also told that I was able to use another card to order the item so I used another bank card and guess what “flex pay denied”. Why tell me I can use another card to buy the item on flexpay and hold up more funds if I’m not eligible. Wouldn’t it have been something to tell me in the beginning so that I wouldn’t tie up more of my funds. This is so ridiculous,and then comes the transferring run around. I spoke to 4 representatives and a voicemail *supposedly supervisor line*. I am still without a laptop and 240 dollars on hold for 3 to 5 days all because of their error in telling me I was able to order with a different card. I have never had any issues with QVC but HSN has been a nightmare. Researching has shown me that I am not the only one whose gone through this issue. Why not preauth my eligibility before preauth my bank account. Wouldnt that be more logical. I will be reporting this to the BBB along with whatever other platform I can use until my issue is resolved.
I would like to return an item that just isn’t what I thought it would be. HSN does not make returns easy as they say.
I had a document slipped under the address label when it was sent to me.
That document does not have the full return address legible. Trying to follow their website instructions are wrong.
When you locate your item number and look to the right return options is not in the list. Why is it on one page and not where it is supposed to be?
All I need is the full address in Yuma Az. To send this item back.
What a hassle!
Posted in Forum: Customer ServiceI ordered a Nintendo Switch Lite on Friday on flexpay using Paypal. I received an email a few hours later stating my order was cancelled. I called 8 am Saturday morning, completely hysterical crying. Being very limited on funds and using all the money I had to purchase this for my son, I was told it would take 72 business hours to reflect a refund. The rep was so nice, spoke to a supervisor, who processed my refund immediately and told me I would see it in a few hours. A few hours go by, and nothing. I called back and was told the same thing and was told to call Paypal to see if they see the pending refund. Paypal stated they had nothing. I called HSN again, and was told they see the refund was sent to the credit department but THEY ARE CLOSED on the weekends and to give it a few hours on Monday morning. Needless to say, I still do not have my money and I called back AGAIN this morning. I was told by another rep that she just processed it again and I would again see it in a few hours. That was 5 hours ago. This is beyond ridiculous.
Posted in Forum: Talk Among YourselvesI ordered a Nintendo Switch Lite on Friday on flexpay using Paypal. I received an email a few hours later stating my order was cancelled. I called 8 am Saturday morning, completely hysterical crying. Being very limited on funds and using all the money I had to purchase this for my son, I was told it would take 72 business hours to reflect a refund. The rep was so nice, spoke to a supervisor, who processed my refund immediately and told me I would see it in a few hours. A few hours go by, and nothing. I called back and was told the same thing and was told to call Paypal to see if they see the pending refund. Paypal stated they had nothing. I called HSN again, and was told they see the refund was sent to the credit department but THEY ARE CLOSED on the weekends and to give it a few hours on Monday morning. Needless to say, I still do not have my money and I called back AGAIN this morning. I was told by another rep that she just processed it again and I would again see it in a few hours. That was 5 hours ago. This is beyond ridiculous.
Posted in Forum: Talk Among YourselvesIf you head over to the Q, there is a banner at the top of the screen that has a news release. Information that I was clueless about and some tribute/ historical videos…really interesting. My beloved Mom was an “early adopter “ of both HSN and QVC (I used to give her such grief and then look where I am now 😁). I could hardly believe they stated broadcasting on November 24, 1986…I know exactly where I was and what I was doing back then; like it was yesterday. I didn’t start my HSN and QVC shopping until my Mom lived with us for 5 years. Mr. Segel really started something.
Posted in Forum: Customer ServiceHSN
I am very confused with your new brands and you decision to not have a variety of models to show clothing lines. I came to your channel because ever line always showcased a short model and the hosts a lot who you have gotten rid of used to say so and so is this height and is wearing this size. There is one other catalog line that went out of business as a store and is now back on line with petites. I just order a lot of clothes from DG2 and Anthony because I trust the brand. You need to get different models in these videos with explanations. I want to buy Guilanas pants but how do I judge what to buy if all of the models are not my size. I love her line as well.
Posted in Forum: Customer ServiceI AM A LOYAL bEEKMAN USER AND FAN, BUT WHAT IN THE WORLD IS GOING ON WITH THE BOUNTY BOXES? APPARENTLY, THEY ARE BACK ORDERED TO INFINITY. THESE WERE GOING TO BE PRESENTS, SO I AM QUITE DISAPPOINTED. WHY ARE PRODUCTS BEING ADVERTISED, AND THEN BACKORDERED FOR SUCH RIDICULOUSLY LONG TIMES? THINK BRENT AND JOSH, AS WELL AS HSN, OWE US AN EXPLANATION.