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You people are unbelievable! First I order the BearPaw Phoebe Suede Boots in Wine, which typically is a reddish-purple. When I received them they were purple, not Wine but Eggplant purple. Then I exchange them for Hickory since Black was sold out and I was told likely would not come back in stock. When I received them it could not have been more obvious they were used/previously returned boots. Customer Service said I could exchange them for a Black, even though there is an “one exchange per order policy”, which they followed up with trying to swindle more money out of my father by trying to get me to add more products to the order they KNEW was charged to his card. When I refused I suddenly was not allowed an exchange anymore, and was told a second order would have to be placed. Otherwise I would have to return the first order, wait for a refund and then place another order.
So my father puts a second order on his card, tying up money on TWO pairs of boots because HSN refused to take responsibility for their mistake. Then they did not even ship the second order until the used boots were practically on their doorstep. But to really top it all off, I received the second order yesterday and AGAIN was sent used/previously returned boots!
HSN is doing this purposefully because there is absolutely no way the others could have been mistaken for new, and two out of three pairs is by no means a mistake. Letting people believe they are getting a new product and knowingly sending a used product is not only not right, it is NOT legal!
Posted in Forum: Customer ServiceCustomer Service, could you please pass on to appropriate HSN staff a request for S.and C.Throws. Please bring back more Soft and Cozy throws, preferably the plush ones into the New Year. I need ones for housewarming gifts for families moving into their first home. Some pretty colors/patterns for the children and adults. Winter last a long time in several of the states and this is such an appreciated gift. I’ve ordered several for Christmas, but need continued supply into the New Year for upcoming occassions. In my opinion, Soft and Cozy is a welcomed universal gift that can be enjoyed throughout the year. Thank you for your assistance.
Posted in Forum: Talk Among YourselvesHappy Holidays to all!
This is my first post ever, as I barely found it while browsing through my account and HSN’s website. I think this forum is a great place to communicate with other HSN customers, which I’m barely trying out now.
I’ve read through some of the posts, and I do agree that their refund/return policies should change for the better, especially when returning damaged or defective items and still “accidentally” getting charged the shipping fee(s) prior to the refund money, and then having to call back in later to have those fees reversed. The good news is that HSN always reverses it, but it takes time out of my day and temporary funds out of my pocket to do so.
On the other hand, if I were to have purchased the same items in the store, I would have had to pay for an Uber trip or some other transportation costs to get it there, so in a sense, for the items that weren’t damaged, I’m still saving slightly on some costs (even though, like most others, I do want to see my full refund come through). What I don’t understand, however, is having the original shipping deducted as well as the return shipping costs (I’d at least want the original shipping refunded to me for items that I’ve changed my mind on). The benefit of paying slightly more on some items, including shipping, are the Flex Pays – which won’t affect your credit rating *unless* you use your HSN card.
I hold an HSN card, and I plan on paying that off and possibly canceling the card by August 2020 or sooner, since the banks changed and I’m not sure what else has changed along with that. I’ve decided to only use my regular bank account to make Flex purchases and otherwise, which is helping me with my credit score and with my budget. Anyone else have concerns about the HSN card switching banks??
Anyway, I thought I’d share a few thoughts as a customer since 2015, I think. I like HSN as a company, I just wished there were a few policy changes that made it easier for consumers – especially loyal consumers who repeatedly return to purchase items from them.
And before I end this post, I wanted to ask if anyone has ever called up during one of those shows to ask questions? If so, how do you do that? I’ve always wanted to do that, LOL, but I don’t have a TV at the moment (only the internet), so I’m not sure if I could even do that at this time. There are a few products that I have enjoyed purchasing from HSN, like some of Origami’s stuff (even though I’ve had a few defective products delivered, the other products arrived perfectly). It would be great to call in and comment on some of the great products that they offer and have continued to offer – or to inquire about a new product when they seem to skip over the color offerings so quickly. If there’s one suggestion that I’d make when watching any of their videos online (which I’m assuming had been previously aired) is that they need to slow it down when displaying the different color choices, and they need to repeat the color choices a few times, not just quickly in the beginning and end of their broadcast.
You will get a quicker response if you post this in the Customer Service thread within the Community.
Under the old management of HSN you were not charged for the item until it shipped. If you were able to cancel the order, you could order the correct one. If you wait for the refund, if there is one, it would take approximately 72 hours before you would see that money back into your account, thus, you may not get it in time for the holidays.
Posted in Forum: Customer ServiceHi. I posted 4 days ago about getting a price adjustment for item 657-667.
@hsn_krissy replied back it wouldn’t be a problem but asked if I wanted it returned as spendable kash.
I replied back that I wanted it returned back to my original payment method, but I never heard anything after.
I was wondering if my price adjustment went through back to my original payment method?
Thanks in advance.
Posted in Forum: ElectronicsI placed an order and requested a call back due to NONE of the promotional codes worked! The 15% for signing up with HSN nor so the 20 off an order!!! To top it off my order was cancelled without a reason so I reordered and cancelled again with TWO HOLDS OF 98.96!!! So I call to question this and this dry not so friendly rep tells me why and it’ll take 72 hours for the hold to be released while trying to authorize a payment!! I WANT MY MONEY RELEASED so I can take my business else where! I will never shop here again and will be spreading the word!!
Posted in Forum: Customer ServiceSo I placed an order on 12/10/19 for a Christmas gift for my husband. It was an Apple Watch. Now seeing as how I don’t make very much money at my job I chose the flex pay option so that I could get him a nice gift but pay on payments which is more affordable for me. On 12/12 I received shipping confirmation that the item was shipped. When I checked the tracking number on the HSN site imagine my surprise when low and behold the “shipping confirmation” was showing item in packaging waiting for pick up by UPS. After calling customer service asking when UPS will pick up my item they informed me the orders are taken to UPS ? Not picked up by them. Ok fine.. so on the 13, still waiting for UPS.. the 14th the 15, and STILL TODAY the 16th.. WAITING FOR UPS. After calling customer service for aprox the 4th time I am told by customer service they don’t know where the order is and there is no way to find out but at this point it can be considered “lost”…..
WOW. OK..I said ok send me a replacement out ASAP please as this is the ONLY GIFT I HAVE FOR MY HUSBAND. Bet ya can guess where this is goin right!?! SOLD OUT!! They are now SOLD OUT of that item. They then tell me they can refund me the money but it will take 3-5 business days to go back on my card. So now, I have no gift, and no money to even buy him another one. So I then ask them to just apply what I have already paid towards a different watch.. of course they “can’t do this” I would have to place A NEW ORDER!!! Why would I do that!? I couldn’t do that even if I wanted to because again.. YOU HAVE THE ONLY MONEY I HAD TO USE FOR HIS GIFT FOR THE ORDER I PLACED ON 12/12!!!!!! To top it off I was looking at reviews on some other apple watches in a different size on the HSN website and THREE of the reviews state that instead of receiving the 38mm size watch that they had ordered they were sent the 42mm size instead… huh… that’s the size I ordered. Guess I now know why you are unable to send me mine.. because it was more than likely sent to someone else by mistake! I also asked if I could just wait and have them send me the item when it comes back in stock..you see I assume it is going to come back into stock because under the item where it says sold out it also says “HAVE US EMAIL YOU WHEN THIS ITEM IS BACK IN STOCK”… but the customer service person tells me “we don’t know if it will ever be back in stock or not”….WHAT!?!? Then why does it say that and not “out of stock and not sure if or when item will be available “!?!? This is just a joke at this point. I think my favorite part was when the customer service rep told me that if I started a refund then a tracker would be put on the package so they can definitively know where it is. So you can put a tracker on the package for YOU… but not for ME. Super.. Well ok.. my faith in customer service at this point is at an all time LOW. You have my money, you have my item.. and even if you refund me (Which I don’t want because I want the item I ordered!)I won’t have the money in time to locate another watch and order it to get it here in time. Thanks HSN.. you really know how to mess up Christmas.
Member- 12.15.19 5:15 PM
No problem @own5pets As a courtesy, I went ahead and refunded the $5.50 shipping back to your HSN card. Please allow 3-5 business days for the funds to settle. Happy holidays!
Posted in Forum: Customer ServiceJust place a order can you please refund me the shipping back to my hsn card. I would of waited it I know it be free shipping 30 minutes later. Please help. Thanks
Login to hsn.com go to the item you ordered and you’ll find instructions on how to return. They can provide you a label which is prepaid or label that you pay to ship back your self
Rather than wasting time with another request here, I called Customer Service four days ago, yet again to speak to a supervisor. Who oddly answered the phone by saying, “Hi this is NAME, thank you for holding for a supervisor…” and I cannot help but wonder if it was in fact a supervisor I spoke with because in all my years I have never had one who would not identify themselves as such. But like everyone else, she went into the spiel about “only one exchange per order is allowed”. I told her HSN could send a new order, IF they wanted to but they are simply choosing not to. She then comes back with telling me that two orders had already been sent and they have not received either one back, at which point I started to go off! I said, EXCUSE ME, what do you mean by two orders were sent and you have not receive one back? She repeated herself, as I very much hoped she would, and then I pointed out how THAT was a blatant lie because I knew for a fact the initial order was not only returned to HSN but was received by HSN almost a week prior. At that point I said my piece, let her know this would be addressed in other ways and hung up.
My father being a nice guy who knew I wanted these boots insisted on going ahead and placing a second order since it was the only feasible choice he was given by HSN. It was that or return the used boots , wait for a refund and then place another order when they had already gone out of stock twice and had a waitlist once. So I went online to locate another coupon code because despite HSN claiming they would make sure he was able to purchase them at the same price they shorted him. But of course made it a point to let me know they were waiving the return shipping, as though it somehow put them out when they were quite literally doing the absolute least they could to resolve the issue.
The website states, “Orders for all in-stock merchandise are processed and shipped within 24 – 48 hours M-F”, so his order should have shipped by Friday but the status was still “Packaging”. I contacted Customer Service to ask when his order can be expected to ship since they should have shipped already and got an evasive response about orders typically being received within seven business days of being ordered. I began typing that that did not answer my question. If they are supposed to ship within 24 – 48 hours M-F, where today is Friday and they still have a status of “Packaging”, does that mean they now will not ship until Monday at the earliest? BUT before I got even halfway through typing that, Customer Service sends me a message saying they will wait around a few minutes in the event I have another question, and it had not been but maybe thirty seconds since he replied to me and I began replying back. No sooner do I get that message that almost simultaneously I get a message, which was about a half second after the last one, that said he was leaving but I had hit enter at the same time so I barely caught him. That was beyond irksome when it could not have been even sixty seconds since he had replied to my initial question. But in the end he would not give me a straight answer. Then I thought about the shipping timeline when the exchange took place when it hit me that HSN is waiting to receive the order with the used boots and is holding my dads order hostage in the meantime. They were supposed to receive them back Monday, but the tracking updated today indicating they are supposed to receive them by today. So while I am generally not a betting woman, I would be willing to bet that the status of my dads order will change to shipped real quick when the used boots deliver back to them. So as if it is not bad enough they sent the wrong product since “used” is not an available exchange option, or that they refused to replace them, but they treat us like one of us is a thief who is going to steal the used boots if they do not make sure to get them back before releasing the new ones.
All I know is my dad originally ordered the boots more than three weeks ago but because of HSN they still have not been received, and my dad was forced to tie up $90.00 on TWO pairs of boots to finally get the ONE pair Customer Service said they would send. So I was wrong because I said, “Terrible business, and pathetic excuse for ‘Customer Service'” and that is a gross understatement!
Now it just occurred to me that I spent all this time typing this when someone will likely come behind me, as they have been, and delete it. So I will just smile for the screenshot so it is not a complete waste 🙂
Posted in Forum: HSN ArcadeFirst, when I received these, I realized they are VERY HEAVY, and either they didn’t show it or I missed it (my bad) but the carry bags for this color selection, are pink, and I bought these for the boys. With the weight and color I know they won’t use them. So I had to return them and realized there is no prepaid return form. I called HSN and was told it’s because these go “directly back to the manufacturer”. It just cost me $18.00 because of the weight and distance (GA to CA). So beware of electronics that are heavy and to back to the manufacturer, you may have to pay for the return shipping. I also used a $5.00 off coupon to purchase, so it it kinda’ cost me $23.00 for nothing. I’ll be a lot more careful next time…..if there is a next time. I think HSN should advise customers on items that will not have an Easy Return label. Not happy.
Posted in Forum: Customer ServiceMy order was cancelled off easy pay about 10 mins after I placed an order. But there was no problem hsn taking $387 out of my account. I want my money back immediately. Please take the hold off my money in my PayPal account. This money I need for Christmas and bills. Money should not be pulled if order is not even shipped yet.
@hsn_krissy please put price adjustment back to my original method of payment. Thanks!😀
Posted in Forum: Customer ServiceOrder # **********
am very disappointed. I tried to order a tablet as a Bday gift fur my daughter using flexpay option… they put a hold for the first payment from my checking account and then cancel the order, It has been 7 days now and I have yet to receive the refund, and have talked to 5 customer service representatives. I called visa and I was advise it has nothing to do with them, it HSN that needs to release the fund. I when to my bank twice and I was given the same information, for confirmacion I when to a local store ( Walmart) I bough and returned something and the flowing morning my money was back in my account. I’m a single father and a disable vet, money its extremely limited for me. I will be filling a complaint with the BBB and never intend to shop with this company again and making sure I post this story along with the transcripts of my communications with HSN anywhere and everywhere I can. Terrible, heartl7and abusive company
***Edited by HSN: removed order number to comply with Community Guidelines***