I had no idea this community was here!

Happy Holidays to all!

This is my first post ever, as I barely found it while browsing through my account and HSN’s website. I think this forum is a great place to communicate with other HSN customers, which I’m barely trying out now.

I’ve read through some of the posts, and I do agree that their refund/return policies should change for the better, especially when returning damaged or defective items and still “accidentally” getting charged the shipping fee(s) prior to the refund money, and then having to call back in later to have those fees reversed. The good news is that HSN always reverses it, but it takes time out of my day and temporary funds out of my pocket to do so.

On the other hand, if I were to have purchased the same items in the store, I would have had to pay for an Uber trip or some other transportation costs to get it there, so in a sense, for the items that weren’t damaged, I’m still saving slightly on some costs (even though, like most others, I do want to see my full refund come through). What I don’t understand, however, is having the original shipping deducted as well as the return shipping costs (I’d at least want the original shipping refunded to me for items that I’ve changed my mind on). The benefit of paying slightly more on some items, including shipping, are the Flex Pays – which won’t affect your credit rating *unless* you use your HSN card.

I hold an HSN card, and I plan on paying that off and possibly canceling the card by August 2020 or sooner, since the banks changed and I’m not sure what else has changed along with that. I’ve decided to only use my regular bank account to make Flex purchases and otherwise, which is helping me with my credit score and with my budget. Anyone else have concerns about the HSN card switching banks??

Anyway, I thought I’d share a few thoughts as a customer since 2015, I think. I like HSN as a company, I just wished there were a few policy changes that made it easier for consumers – especially loyal consumers who repeatedly return to purchase items from them.

And before I end this post, I wanted to ask if anyone has ever called up during one of those shows to ask questions? If so, how do you do that? I’ve always wanted to do that, LOL, but I don’t have a TV at the moment (only the internet), so I’m not sure if I could even do that at this time. There are a few products that I have enjoyed purchasing from HSN, like some of Origami’s stuff (even though I’ve had a few defective products delivered, the other products arrived perfectly). It would be great to call in and comment on some of the great products that they offer and have continued to offer – or to inquire about a new product when they seem to skip over the color offerings so quickly. If there’s one suggestion that I’d make when watching any of their videos online (which I’m assuming had been previously aired) is that they need to slow it down when displaying the different color choices, and they need to repeat the color choices a few times, not just quickly in the beginning and end of their broadcast.