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I agree, ladies. I think the whole “fashion” lineup is pretty pathetic. I’ve ordered a couple of items from HSN and QVC and unfortunately they had to be returned. Sizes are all off and the quality is terrible. AND has anyone else noticed how much more expensive the clothes have gotten? Susan (I forget her name) puts out the same fashions season after season. I tuned in to see one day a top that’s literally been around for years–different fabric/print–was a $52 special! And Marla Wynne: I had a closet full of her clothes. Very fashion forward and great pieces. The last two I purchased had to go back. Again, size is way off and poor quality And prices were definitely inflated. I wear a size 10 in the real world and with MW I wear a small sometimes Xsmall. ???? Too expensive to keep sending clothes back. I’m over it.
Posted in Forum: Crafts & SewingI wanted one last thing before I close my HSN card and not buy from HSN again. So I ordered a Crafter’s Companion Gemini Junior on the last crafting day. I received it on 8/24/2020. I could tell it was old because the shipping tape had soaked into the cardboard of the shipping box. After investigating I found out it was shipped to HSN 10/2018. It’s been sitting on their shelf for two years!! It didn’t even have the new magnetic shim with the grid. That model got a lot of bad reviews at HSN and the other online companies that sold it for permanently quitting after a few uses/weeks/months, eating plates and burning up. What are they doing sending out old inventory!! Be very careful of what you are getting. A while back I was assured by customer service that they never ship out returns or old inventory for new orders. That is just not true. Something has changed big time at HSN.
Yes it is. They said that since I didn’t make a request as how to be refunded, they would credit back my HSN card.
I’m worried because I used more than one card at different times.
Thanks.
Well it cost me $27 to ship it back. Crazy. I had to insure it as suggested by HSN and because the value was over $150 I had to pay a higher shipping charge $20 plus the insurance $7. Will not buy large things from HSN where I have to do this again.
Awhile back and shop ha rep Kimberley wells is hsn rep
In Andrew’s item 714-607 there is a 10% coupon. It expires on 12/31/2020.
Partial statement from back of coupon:
It can be used on more than one item and can be used multiple times by its recipient. Maximum savings of $200 from HSN TV, HSN2, HSN.COM, HSN MOBILE or HSN SHOP BY REMOTE. Excludes shipping & handling, sales tax, Today’s Special, Today’s Special Presale, This Day Only offers, clearance items and can only be applies to the first shipment of Auto-Ship items. Coupon is not valid for Andrew Lessman Monthly Special. Offer is valid 7/1/2020 – 12/31/2020.
Working in retail for many years , yes the prices should have been honored.
There is something else I saw and don’t agree with. The clearance section has great finds, however the shipping costs are between 30% or even 40%. Used to be on both sides and if you want to make room for new merchandise, don’t make the shipping almost impossible for customers being enticed. Yes, I sold and was a merchandise buyer and this whole clearance fiasco makes no smart business sense! HSN go back to your roots, please!
I don’t even know what this post is about specifically but I have noticed the same thing over and over again and I am sick of it too. Thank you speaking out against online bullying. I have stopped playing games on HSN over this at times and even blocked the channel from my television. I get back on because there are certain products I come back to. I would like HSN to moderate these nasty comments and give these posts a warning that they will not be tolerated. If they continue then they should be banned from the message boards.
Posted in Forum: Customer ServiceTHE SINGLE most annoying element of the HSN website is the ‘sold out’ items on any given search! Once an item sells out, it should be deep sixed, unless a customer can back order it SOOO annoying!
Yes, I too recently had this happen with the Sun Joe Trimmer. It does not do like described and was so loud it breaks the sound barrier. I thought I lost the label, so went to print it out and the only option was for me to send it back on my own. They wanted $48 to send it back which was insane. I didn’t bother calling HSN to complain because I have enough upsetting things to deal with. I just kept the trimmer and won’t be buying anything unless it is small or I know for sure I will keep it. If it is heavy or over-sized, no more for me.
I didn’t think they would stop hassle-free return pre-paid labels for clothes and shoes. I guess I’ll have to pass on any shoes that I don’t know the brand and how they fit me. Same with clothing. I’ll be less likely to try something I am not sure about with a new designer.
I’m sorry to hear it, but thank you for letting us know it happened with shoes.
They are the same ownership as it was back in the 80s and 90s. Back then and today QVC was the main love and they let HSN go by the wayside. HSN was almost an unknown entity back then when Barry Diller bought it and made it a better shopping experience. I think the same thing is happening again. The former owners bought HSN to run it to the ground so that QVC would be the only one standing.
I agree, the shipping often prevents me from getting the item here.
I’m a looonnnng time shopper here and I remember back to when you could choose to ‘open a shopping cart’ for a flat fee then add items periodically throughout the day. The items would all process together at midnight and then ship as one
The catch was that if you didn’t add anything after the first purchase, you would still need to pay the more expensive shopping cart shipping fee.
The system could use a little work but I think it’s worth investigating
#HSN #shippingfees #suggestionbox
I agree! I recently bought a pair of shoes. Terrible fit. I packed it up but there was no pre-stick return label. Just a printef order form. I had to cut the return label and tape it on the box and no prepaid postage. So, I had to stand in line at post office and it was $16 bucks to mail it back. Will not be buying from HSN again. Customer for 20+ years is done.
I’m not a crafter either. But I do purchase jewelry and shoes along with some clothing. A few months back I decided to look for shoes elsewhere and found the same shoes for half the price of HSN and also no shipping charge. Most of the jewelry I also purchase elsewhere and found that they are not only less expensive but the settings, stones and packaging are of a better quality as well. I’ve been shopping with HSN almost from the beginning. To say I am disappointed, is an understatement.