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Seems nothing to do about it – I have informed HSN twice about Trizzle and NAN. Now when I play I watch the score and as soon as NAN shows up I immediately log out of the game, so as not to waste more time. I wait a minute and retry it. It doesn’t happen all the time. Seems to me if you play too fast or score too many points quickly – there’s NAN. I’m afraid it will be this way until we are rid of the pandemic and all goes back to normal and there is a full staff again instead of working from home.
I am just lost without Slinky Brand! I fell in-love with a lot of their clothes but mostly their slim summer pant. Bought doubles in most colors and need more.
How could they just leave or be gone. They were such a popular brand. Can someone at HSN PLEASE tell us if they are coming back or if they went to another home shopping station. If you can PLEASE bring them back!
Sorry, I associated it with the wrong product. I received the hand cream, but did not get the Beauty with benefits bag from HSN. It may have been delivered, but I never saw it. I guess it’s possible it was stolen off my front steps or back deck. Just disappointed that I never got it. Do you have the tracking number?
Why didn’t it go back on my HSN card right away like the email says it will?
It is good to see your back with a “vengeance.”
You will find that HSN has prices and shipping costs with “vengeance.”
I bought 16 items a few days ago because they had free shipping, but I do not buy like I used to on HSN. I remember when I used to get several deliveries Monday through Saturday from HSN. Those were the fun days!
Favorite vendors are gone, pricing is outrageous even for clearance, and shipping and handling costs are too much.
Watch out for clearance prices because they tend to go up and even go back to the original price and are still called clearance. LOL
Hi undaunted, I think HSN needs the old management team back, that knew who to bring in and keep us entertained and shopping. Now it’s all a bore.
Good Evening JADiva. As you know we have both been shopping a long long time with HSN. Sadly, it is not the same and I surmise nothing is today. I can go back to the late eighties/ early nineties when HSN started to go down the tubes. Back then QVC was starting and seemed to be out to impress and to become THE shopping channel. The people who owned QVC also were the ones who started HSN. Well, guess what Qurate bought the network a few years ago. And who are the people who own Qurate. The same ones who back QVC. HSN was doing very well where as QVC was going downhill. I surmise that the takeover of HSN was a hostile one so they could run it into the ground and make QVC the number one choice. But, I find I cannot purchase from either channel now. Yes, I purchase the vitamins from Andrew and yes I still purchase a few things from Jay and Chaco, but for the most part, very little. I find I spend more time in the Arcade and in Community rather than shop. There is no more fun here as it was years ago. When was the last time a program guide was mailed with your purchase???? Someone mentioned shoes. I can no longer purchase shoes because the size is way off. I now buy from other websites and guess what, I can wear my regular size. Not only that, there is free shipping also. Management has asked for our opinion through surveys, but have they listened?? Why ask when you are going to continue doing what hasn’t been working. I’m laughing at their reasoning for buying HSN again. They wanted to go up against Amazon. So far in my book they have not even given it a college try. If HSN goes by the wayside, I bet they will make the excuse that it was because of the pandemic. When in reality it was a management decision to get rid of a company that came from the depths of bankruptcy only to become the best under new ownership. Guess this management was jealous of the BEST.
Hi. I’m on the same page. One of my biggest disappointments is having Dimitri’s SKINN come over from Evine and did not bring along his values. I don’t buy his line any longer.
I am not a fan of HSN as I was years ago. I go back to the 1990s when it was also entertainment.
Housewives came along with the benefit of no cost.
Happy to help Mari & others. Let me alert you to another important point I forgot to mention. My refund was initially credited to my spendable cash account. I called customer service and told them I would prefer the refund be returned to my original method of payment (credit card). As you may know, if you purchase an item with spendable cash, you cannot get a second refund. Also, FYI -if you do have to return the items back to HSN & it is inconvenient, you can ask CS for a $5 credit to spendable cash for your troubles. I have been a customer for over 20 years and I am very pleased with HSN customer service. You have a great week as well.
Credit has not been applied yet. It should be going back to my hsn credit.
Thanks
Mari33- I experienced the same problem, and the problem was finally resolved. I received the same email and it took about 4 weeks before I received the returned items back from HSN. I had previously called customer service when I first received the email and they told me to call back when I received the returned items. When I finally received the items, I called customer service again and asked to speak to a Supervisor. (Very important) I explained the situation to the Supervisor, and provided all the pertinent information, including the order numbers, purchase date, return date, and return shipping number. She explained there was a glitch in the system regarding the special 90 day return policy, and emailed me a pre-paid return shipping label. She said she would recode the items in the system to override the 30 day flag. I resealed the box, attached the shipping label and took the box to UPS. The good news is, the box arrived back to HSN within 7 days and I received my full refund within 3 days after that. I know it’s a headache, but follow these steps, and you will get your refund. Hope that helps.
Posted in Forum: Talk Among YourselvesNot sure anyone else is having this problem, but I had 4 items I purchased & returned during the 90 day (Covid) return period from March to the end of May as they promised.I recently got an email saying the item/items did not meet the 30 day return timing & were sending me the items back, when it was actually during the time it fell under the 90 day return period. I cant seem to get much help from HSN other than they reported to another dept. It’s been weeks and they never got back to me or refunded me for my returns. Neither did I get the items back. I’ve been a customer for 30 plus years & never been treated like this, either they’re are problems on the processing end or I’m being robbed. This makes me not want to order anything from them again & return all my recent purchases. Just FYI,check your returns.
Posted in Forum: Customer ServiceNot sure anyone else is having this problem, but I had 4 items I purchased & returned during the 90 day (Covid) return period from March to the end of May as they promised.I recently got an email saying the item/items did not meet the 30 day return timing & were sending me the items back, when it was actually during the time it fell under the 90 day return period. I cant seem to get much help from HSN other than they reported to another dept. It’s been weeks and they never got back to me or refunded me for my returns. Neither did I get the items back. I’ve been a customer for 30 plus years & never been treated like this, I feel like I’m being robbed. This makes me not want to order anything from them again & return all my recent purchases.
I have been ordering from other web sites as well as HSN. Most have given me a heads up that there are shipping delays. Seems that the post offices as well as UPS and Fedex are behind in getting the items to you. They are backlogged and though not our problem it is causing a headache to those who are working to sort and get the mail out to us. I do not know if this is because of the pandemic or because the post office has slowed things down considerably. Just have patience. I am very surprised that HSN has not addressed this problem.
I agree!!! Shoes have gotten really bad. Frumpy and although FitFlop has a few cute things enough already. And the Colleen Lopez fashions have way too much going on. She is not up with the times or with fashion! I do buy Marla Wynne but I am a petite woman and her clothes look giant on me. They need to DUMP Tony Little!! Who wants to buy that garbage.
Quality is hit or miss too with her stuff. Some of it is good & then some are not.
QVC clothes are really awful. They have OneWorld which you can buy at Walmart and Fingerhut!
The clothes here at HSN are starting to look just like QVC.
About 3 to 4 years ago HSN was really getting some great stuff in but not anymore.
Guliana is good, Sheryl Crow, what happened to her! Skinny girl is good. Curations just okay. Some stuff is good but stop already with the embroidered gauze!
Hsn NEEDS TO CHANGE and go BACK to 3 years ago or more and be like they used to be.
The jewelry too is going downhill. HSN PLEASE FIX THIS