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Posted in Forum: Talk Among Yourselves
I truly hate it when HSN uses third party vendors, where we have to mail returns back ourselves and run the risk of problems. They should warn their clients before they buy. I would have never made the purchase if I had known this was a third party vendor, as returning items is such a pain. I returned an item a month ago and never received my refund. Unfortunately, I lost the postal receipt. I blame but myself for this lapse and take full responsibility for this piece. However, when I approached customer service on how to resolve this problem, they told me to wait a week to check with the third party vendor, who denied receiving a package. Not knowing what else to do, I was advised to go to the post office to see if they could bring up the record via my credit card. I did not know that they can do this. However, I was 7 days too late as they only hold the information for a month. I could have accessed this information immediate on 8/1 when I called customer service, but they told me to wait, thus losing the one chance I had to prove to HSN that I did return this item and I had the tracking to prove it. So, because I followed the poor advice of customer service, I am out almost $100 in the lost item plus shipping. HSN customer service doesn’t know how to handle lost items and their “advice” is worthless. HSN needs to train their people better on this matter, because the customer will lose out. Customers, please know you have one month to get to the post office to access your tracking if you lose the receipt.
my game name was chosen yesterday 8-7-20 as a winner, but no one at HSN has e-mailed me saying I really won the item , does anyone know what I have to do now, i e-mailed them but haven’t heard nothing back yet, I was so excited to win since this is only my second time in about 5-6 years since I won before. And I remembered they e-mailed back then telling me that I had won.
They need someone with vision like Mindy Grossman had to take the reins. She transformed HSN into an exciting boutique-style shopping channel. I didn’t understand what she was doing at first, but in the end I could see what a difference she made. Could they lure her back? Sometimes I wonder whether they’re just preparing to shut the company down, but why do all this rather than just ending it?
Hi Pipman and welcome to retirement. Ok, I also have an I-Pad and guess what. I have yet to use it. I am enjoying the Kindle Fire. I have the 7″ and the l0.” When I have a doctor or dental appointment I gravitate to the smaller one because it fits in my purse. Besides it does the same thing as the larger one. I can read a book or a magazine while I wait or I can surf the internet since most physicians have wifi. My larger Fire is mostly used at night when I cannot sleep. I am addicted to jigsaw puzzles which are free to download and best of all you get freebies when you least expect it. They do have sales from time to time as well which costs $.99. The fonts in both machines are good and you can make the fonts larger or smaller depending upon your likes. In all the machines I do read the latest news from papers and also from MSN. Weather reports are a high priority now that hubby and I are in Florida. In other words these tablets can do just about anything your computer can do. Also, where we live in Florida, we have Spectrum. In the Northeast where we also have homes we have Comcast. If I had a choice of the two I would choose Spectrum hands down. There customer service staff are good and reliable. I love when we head North that I can put all their services on seasonal hold for up to nine months. I also like that if you shut your phone down they have an answering device that not only works while you are away but also when the services go down. Back to the Kindle. I initially purchased two 7″ with only 8 GB. These were the frist two shown on HSN. From that one I purchased the 10″ from Amazon with 32GB. I like the 10″ also for watching videos and movies. The sound quality could be better, but you could always hook them up to a speaker that is also wifi and pair the two. Best thing, I can take the speaker into any room without the Kindle and listen to the music I love. If you decide to invest in a Smart TV down the road, you really will not need ROKU or Amazon, but rather purchase the channels you want from places like HULU. Amazon in most cases is already on the list as is public television.
I could be wrong but Heidi is popular world wide so I don’t think they will get rid of her. I think a lot of people would leave HSN if they did. Heidi will be back in September so maybe you could get your daughter and granddaughter to watch with you and pick their heirlooms 🙂 Then again, surprises are nice.
Posted in Forum: FashionIt has been a long time since Slinky was on. I notice there are only a few items left on clearance. I love her walking shorts and pants. I hope they come back. Does anyone know if they are gone?
Moderator- 07.20.20 3:26 PM
I really am sorry for this delayed response, @jessicalynn04. I took a loot at the orders in question and see that our system had automatically sent an electronic request to your financial institution regarding the authorizations on your account, where we didn’t have to manually request one.
All of our FlexPay orders may be subject to credit verification by HSN. The FlexPay eligibility process is not started until an order is processed. I understand that this is certainly an inconvenience and appreciate your feedback regarding this process.
I am pretty bummed. I ordered something (probiotic) that was not the TS and when I ordered it, it said in supply. Just got an email that it is not available and I might not get it at all. Checking back, I see it was not presented until this past afternoon and I ordered it the night before.. Doesn’t HSN and ProCaps process the orders in the order they come in.?
The problem, it seems, goes back to management. There has been quite a bit of discussion on flex pay, lowering the costs of shipping, purchasing one item regular price shipping and the rest of the day free shipping on that product (example: craft day). why some clearance prices have been raised, lowering prices on merchandise because it can be found less expensive elsewhere. The list goes on and on. Take a look at who is left as vendors at HSN from the previous ownership. Home Shopping is a great resource now that we have the pandemic. Many retailers should be taking advantage of this. Yet, you have QVC and HSN where the quality has gone downhill and yet the prices are inflated. The real source, though, is management. They tend not to listen to what the consumer says is best for their business. Do they try it out, NO. They think they know better. In this day and age you must listen to the consumer and to take their suggestions seriously. Here’s one suggestion that may help to get them on the right track. Many of us play the games in the Arcade and win tickets. What can you use those tickets for???? Well, right now only in the Rewards Store on the Featured and Current Sweepstakes. And, if those Sweepstakes tends to be of no interest to you, then the tickets add up. How about once or twice a year HSN and QVC says you can purchase something you like using your tickets. They can determine how many tickets you could use for certain items as well. I think people would have a great time doing this as well as trying to win something in the Sweeps. This is just a suggestion, of course, which no one in management would see fit. They are too afraid of losing $$$ rather than winning customers. That’s my thoughts.
Posted in Forum: Customer ServiceHi I purchase Winkz 10-pack Eyeglass Cleaning Pads and Solution – 605-589 it has lower in price, can I please have a refund difference back to my hsn card?
Thanks
Posted in Forum: Customer ServiceSLINKY IS THE ONLY THING THAT I WEAR WELL MADE AND MADE IN THE USA IS SHE COMING BACK OR DID YOU HAVE A MUTUAL PARTING OF THE WAY
Noticed we don’t see the ‘sold out’ signs as much either! I don’t understand how HSN doesn’t pick up on the loud & clear message we keep sending. I won’t pay $80 or more for shipping when I’ve purchased $100’s of dollars in products! They either need to bring back the $5 or give us crafters the $5 coupons to use multiple times! Either one would make me buy in mass quantities again. Otherwise as we keep posting we’ll just buy direct from Anna, Sara & others. They offer FREE SHIPPING!
Thanks Ryan for the comment. All clear now, and shopped some more! LOVED THE FREE SHIPPING on Sunday!
Now a different question……I purchased several of the Today’s Special on the Christmas in July day. Orders are obviously coming through at different times (backorder stuff…blah blah.) 3 boxes of the twigs say that they have been delivered last week, but I did not receive them. Any suggestions on how to handle UPS? I’ve received another couple of sets today with no problem.
Tried to file a claim with UPS but it stops me. (Weird postal issues here.) I know this isn’t an HSN problem as, again, I received part of my order today.Thanks for any help!
Posted in Forum: Talk Among YourselvesEvery Monday I check to see the new reduced items. 90% of the things displayed have previously been on sale for months without a drop in price. Today only one item was shown. I don’t know why HSN bothers with this. I used to love looking for price drops and ultimate bargains. I have been purchasing much less of the fashions. As a retiree during these trying times, I can’t see spending $45-$55 for a summer tee that has been shown on the website for many months. Also, I read comments and quite often the earliest ones are from 18 to 24 months ago and barely brought down in price. I remember when you paid shipping on the first item and everything else in the order had 50% S&H. Bring back the good old days!!!
Posted in Forum: Crafts & SewingI’m buying whatever crafts I can today while there is Free Shipping even though Craft Day doesn’t start until midnight. I know a lot of the new stuff may not be listed but I can get things I’ve been wanting but wouldn’t buy because of shipping. And if something I buy today happens to go in sale within the next 30 days, HSN will refund back the difference. It works for me because I refuse to pay shipping for each individual item.