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I tried to buy something from HSN but it said flexpay denied but still took the $110 out of my account! 😠 I think that they should tell you beforehand instead of taking your money then denying you. Will I get my money back??
Posted in Forum: BeautyIs Signature Club A going off HSN? I know she has some shows coming up this month but I have noticed her skin care products have been out for months and not restocked. I like the new 5 essentials plant cell cream and I haven’t had a alert it is back for many months. Anyone hears anything about it?
Posted in Forum: Customer ServicePlease honor coupon code on my last 2 orders over $99 coupon code is 186668… please back to my hsn card….thanks
If you buy more than one item at the same time and they do like they’ve done to me and other people, HSN are already making money on shipping by putting everything into one box and sending it all together.
I don’t think HSN kept the original shipping on extended returns last year. I sent quite a few things back in the same box, and I don’t think it was within 30 days, and I got the original shipping back. They really will be making a lot of money back this year if they keep the original shipping.
I love the way they say how much they love and care about their customers whilst doing actions that indicate the opposite. They must think their customers are not very bright. (The word I wanted to use would be deleted.)
Posted in Forum: Customer ServiceSo For the past week my package said “packaging”, and I was assured two days ago, that my back age was at the warehouse the day before – so THREE days ago, and was getting ready to ship, and that I should get shipping confirmation, etc. (I was told this by a moderator here two days ago) now Delivery is supposed to be on the 10th; I’m getting really nervous now because there’s been absolutely no changes; I haven’t been charged, it still says “packaging”, I haven’t gotten a shipping notification/tracking, and It’s supposed to arrive on the 10th… via ground shipping. It’s been almost 3 days since I was told it would ship very soon and it still hasn’t. I’m getting worried because it’s supposed to arrive by the 10th, and there are only two business days between now and then. I was assured almost 3 days ago that the day before, it arrived at the warehouse and should get shipping confirmation very very soon… almost 3 days later and nothing yet…
I’m getting REALLY nervous now and am supposed to get this on the 10th. I created an update on my last thread but got no answer. It’s entirely waiting on HSNs side, and I’m starting to really get nervous. I’m not optimistic that my package can make it via ground in 2 business days :/ It should have been shipped by now to arrive on the 10th I’m thinking.
Any help or any rushing of the situation would be great.
Any help would be great, thank you!
Posted in Forum: Clearance, Special & CouponsRetailmenot 20% cash back on HSN today and tomorrow, Nov 5 and 6, 2020
Rakuten 10% cash back today (not sure about tomorrow)Both sites also have some coupon codes. Good luck!
Posted in Forum: Crafts & SewingShe’s back but not on HSN, lol! Joy’s new adventure, “CleanBoss by Joy” hand sanitizer. https://www.joymangano.com/. In case the link doesn’t show or work, google “Joy Mangano”. Looks like this is the first item she’s marketing on her own. Maybe more items in the future? I would LOVE to buy her reading glasses again!
john, sometimes you have to clean the history area or you can try going through the hsn website again. When there is a lot of traffic, it takes forever to get back in. Or, you can try two browsers. That does not mean necessarily two computers. If you have Windows, you may only have one browser. However, you can add another like google chrome and that way you can flip between both.
Serious Skin Care needs to return to HSN. I started watching it when Lesa {the orginal creator } was on. Jennifer went to Lesa clinic for her acne issues and was so impressed, she brought the line to HSN. Lesa was terrified on camera but soon got the hang of it. I LOVED watching items sell out and sell out some more during the product presentation. Please bring them back!!! I was such a loyal user but it was too expensive to buy on ShopHQ.
Posted in Forum: BeautySo decided to get the Tru Hair in the NEW light blonde because first time I bought it in the old blonde the brassiness of the blonde was so off base. My hair is an icy blonde and the minute I used this my scalp looked like a sunflower! It was so yellow! No way will this work as the host claims in platinum or light blonde shades. Add to that the powder all over my sink, falling on my clothes and no thank you!
I sent it back the first time and it is going back AGAIN. When the hosts lie about a product which seems to be a regular thing now here on HSN we shouldn’t have to pay for shipping to return the item. So sick of the misrepresentation. No wonder they didn’t show anyone using the new color! I found that weird! if you come out with a new color show it in action! I now know why they didn’t! Shame on them!
Posted in Forum: Clearance, Special & CouponsIf you use Rakuten while shopping HSN, today is 10% cashback! Normal is 1% so this is excellent!
Posted in Forum: Customer ServiceOk so I WAS a would-be customer, I have never ordered anything from HSN although I had considered it in the past but never took the plunge. I found something on here a few weeks ago for a great price and decided to go ahead and purchase it and was so excited to buy it! Flash forward to checking out, apparently “something was wrong with my account” and I received an error message telling me to contact customer service. So I did. It was closed for the day though so I called the main ordering number. The person I spoke with was incredibly snappy and rude on top of the fact that even though I tried to tell her CS was closed she insisted on connecting me without bothering to hear what I was trying to tell her. Ok, I tbought, I will just try again tomorrow. The next day my call experience with the CS rep was much better *but* I was told that bc someone that used to live at my address (previous to my family buying the home!!!!) was in poor standing with them that until they investigated further and were able to verify that they are no longer living here I wouldn’t be able to make a purchase, period. We literally just bought this house August 31st of this year!!!! Well, that sucks I thought but ok, they will hopefully get it straightened out bc I’m sure they would like to have a new customer’s business.. apparently that’s not the case though. I was told someone would contact me within 5-7 business days. That was 3+weeks ago!!! I tried calling back around 2 weeks ago and was told that they would resubmit the request to make sure the other department got it and it may possibly be taking a bit longer due to covid. Understandable. However I still have not heard a word back from them and now to make it worse the item that I so badly wanted is no longer available so I guess I am just SOL and will forever be punished for someone else’s irresponsible actions! I now understand all the poor reviews for HSN and treating customers and potential customers like this will run your company into the ground!
There was another post a while back stating that HSN was running add for Trump in the arcade. I even mentioned this to a supervisor and gave my opinion that I do not know if it is true or not because I do not play the games but let them know that in no circumstances, HSN, a shopping channel should be running political ad for a particular or any candidate. Maybe, people took the liberty to express their feelings about a candidate based on HSN actions if that it turns out to be true that they did run Trump ad on the arcade.
The supervisor said she will let leadership know of my concerns.
Posted in Forum: Customer ServiceI returned an item on 10/05/20 order **********. I used the USPS label and I went back to the post office to find out where it was because I was unable to track it any further. It says it was turned over to the returns agent on 10/06/20 and no further tracking was available. I wanted to know if it had been received by HSN yet. The USPS tracking number was **********. Thank you!
**Edited by HSN: Removed Order & Tracking information to comply with Community Guidelines**
I would really like to see SSC back on HSN with kits at a good price. I currently purchase the products on their website shipping is always 99cents and they have a special everyday at a huge discount.