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Posted in Forum: Talk Among Yourselves
What happen to refer a friend opt? Was it removed?? I haven’t been shopping on here much since HSN would not help me with my extended warranty from Samsung for a TV that had a 2 yr warranty it took me about 3 months to finally get all my money for the TV (purchased 11/2022). That left me with a bitter taste in my mouth I don’t like to shop where the merchant & bank won’t help (HSN & Synchrony Bank) doing that time they gave me the run around. so I have been shopping elsewhere, where merchants show their appreciation for my dollars. I think this maybe a Blessing for us. Have a safe & Blessed weekend.
Posted in Forum: Customer ServiceJust closed my card account. Hallelujah!
The worst credit company I’ve ever dealt with. HSN you need to get another bank.
Moderator- 05.08.25 5:32 PM
I’m sorry for any concern these statements have caused @bubby222. While I am unable to make changes regarding the HSN Card, you can update these directly through your online profile, or you can reach out to our partners, Synchrony Bank, directly at 844-889-9676.
- Moderator
- 03.19.25 1:49 AM
I sincerely apologize for all the trouble you’ve experienced with Synchrony Bank. That is certainly not the kind of experience we want you to have, whether it’s with us or any of our associates. Your feedback is very valuable to us and will be forwarded to our leadership team for review so that we can address the issues you’ve raised. Thank you once again for taking the time to share your feedback!
Posted in Forum: Customer ServiceI have had many issues with Synchrony Bank with the HSN credit card and others as well. They “forget” to send me a statement and then I receive an email saying that my payment is due the next day or I will receive a $30 late payment. I can’t check my statement because they have not sent me one (for which I am charged a fee of 1.99 for a written one). Calling for assistance to get a statement takes 24-36 hours which then generates a late charge. This lessens the desire to use the HSN Card–I plan to use another way of paying, if that will work. HSN GET RID OF SYNCHRONY BANK TO PROCESS YOUR CREDIT CARDS. I would hope I am the only one with this issue–customers be aware.
- Moderator
- 03.09.25 12:37 PM
@nursenancy88, you will need to sign into your Synchrony Bank account to update your statement preferences. You can use the following link to get to your online account with them: https://hsn.syf.com
- Moderator
- 02.01.25 6:23 PM
@cam2024, I’m sorry if you had a bad experience with the credit card. We don’t have access to your credit card account so we do not know this information. Any late fees would need to be addressed with Synchrony Financial Bank.
- Moderator
- 12.27.24 11:41 AM
Hi, @nana2024. I have removed your address from the public post for privacy. We are unable to see complete card numbers, but if you contact Synchrony Bank directly, they can assist you.
You can go to the Synchrony Bank website: https://hsn.syf.com
From there you can log in and make a payment.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
- Moderator
- 11.26.24 12:08 PM
Hi @19-snuggles, the sweepstakes is sponsored by Synchrony Bank, however, we do have an alternate method of entry where you do not need an HSN Credit Card to enter. You can enter by following the below instructions:
To enter the Sweepstakes without having an HSN Credit Card or making a purchase, legibly print in blue or black ink your name, address, day and evening phone numbers, email address (If you have a HSN Credit Card, please provide the email address associated with your HSN Credit Card), and date of birth on a piece of paper and mail it in an envelope with proper postage to “Season of Surprises Sweepstakes,” c/o Merkle Inc., P.O. Box 5022, Department 864843, Kalamazoo, MI 49003-5022 U.S.A. Each eligible mail in entry request will receive one (1) Sweepstakes entry per outer mailing envelope. All mail-in entries must be postmarked by January 2, 2025 and received by January 9, 2025. All entries become the exclusive property of
Sponsor and none will be acknowledged or returned.
- Moderator
- 11.09.24 5:21 PM
@ct62, thank you for reaching out to set up Paperless Billing. If this is regarding your HSN Credit Card, you would need to speak with our partners at Synchrony Bank to make this change directly at 844-889-9676. Rest assured, they’ll be happy to help.
I’m not really sure what you mean. Let me tell you what I do and maybe that will help? I go to flex pay (HSN) and check my total balance & write it down. Then I go check the balance of my HSN credit card (Synchrony Bank) & write that amount down. Add the two amounts and that is the outstanding total. However, the bank does not charge you for the future flex pays, unless, of course, you go to the flex pay database on your account at HSN and choose to pay future flex pays in advance. I have not experienced a problem with this thus far. Sometimes I pay some of the future flex pays before they are due just to get them out of my hair. When I do this, I expect to see them on the upcoming bill (unless, of course, I wait til the last minute & then they appear on the next bill after that).
- Moderator
- 10.13.24 4:09 PM
I understand your frustration, @bonnied13. We are also only able to see what you mentioned. This is a system that is in place to keep your information safe and secure. Synchrony Bank will have the information you need.
Because that card is owned and maintained by an outside banking institution, I unable to assist you with this. I’m sorry about that. Please call Synchrony Bank at (844)-889-9676 7:00 AM EST- 2:00 AM EST, 7 days/week.
HSN Cardholders can also reach a Synchrony customer service representative from 7:00 AM – 2:00 AM ET, 7 days a week, via live chat at hsn.syf.com!
- Moderator
- 09.29.24 7:33 PM
I am truly for the frustration caused by your 20% coupon code not working properly, @jmc1365. We always want those codes to be trouble-free. We are always happy to assist with these situations. I see the most recent order that was canceled, and have issued you some KA$H on your account that will more than cover the original 20% off. The KA$H is good until 11/28/2024.
I apologize that I am unable to handle the statement issue. Because that card is owned and maintained by an outside banking institution, you will need to call Synchrony Bank at (844)-889-9676 7:00 AM EST- 2:00 AM EST, 7 days/week.
HSN Cardholders can also reach a Synchrony customer service representative from 7:00 AM – 2:00 AM ET, 7 days a week, via live chat at hsn.syf.com!
It is not HSN fault. It is Synchrony bank where your credit card is through that is adding this fee as well as many other banks. You need to call Synchrony.
- Moderator
- 09.14.24 2:43 PM
Because that card is owned and maintained by an outside banking institution, I unable to assist you with this, @metooagain. I’m sorry about that. Please call Synchrony Bank at (844)-889-9676 7:00 AM EST- 2:00 AM EST, 7 days/week.