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Posted in Forum: Customer Service
Okay so I’m talking into my microphone because this is going to make it a heck of a lot faster I cannot find my account number I haven’t made a purchase a long time and I am trying to find my account number so that I can send it on my bill pay through my bank HSN when you call customer service does not give out the full number I have the last four digits in my banking bill pay but it doesn’t give me the rest of the number I am just sending it to them on my bill pay stating I don’t have a number how do I get my full account number so I can submit my payment I keep getting set back into a loop anyone that can help me would be greatly appreciated thank you so much
You should of gotten a letter a month ago that is when I got mine explaining that after 8-21 no payments scheduled with community will be processed that I had to set up a new account with Synchrony with my current HSN cc # which I did and made my payment that way. I received an email stating my payment was received and processed.. I agree this whole thing is a mess and we should of gotten our new account # to set up our accounts. If you made your payment with Commenity then no it will not go through.
Just got off the phone with them again. My blood pressure is through the roof. First of all she treated me like I was an and when I got frustrated and raised my voice I was told to “lower my tone”. Seriously, you people caused this by your inability to do a smooth transition and notify your customers properly. Will be paying this off and using something else to make my purchases, IF i make anymore purchases. I really hope someone from QVC/HSN is ready all of this.
Ok, here’s what I tried/noticed… DOES REGISTER SCORE & TICKETS EARNED PER GAME. Here’s how discovered… Went to HSN.com… under menu, clicked connect… then clicked Rewards… shows the PRIZE/TICKET REDEEM ‘item list’… & top right SHOWS-signed-in; current redeemable tickets; & all-time accumulated tickets. Opened Arcade in another window-upper right corner STILL NO NAME/INFO… BLANK. Played a game (Mahjong) , it DID show my high score for day. Went back to OTHER WINDOW- ‘prize page’ – & MY TICKETS WERE SHOWN AS ADDED/COUNTED FOR GAME IJUST PLAYED. REPEATED SEV TIMES PLAYING/CHECKING AFTER EACH -& ALL WAS COUNTED/ADDED. This is ‘my’ experience-TODAY. WILL IT WORK/STAY COUNTED? … Tomorrow will tell (HOPEFULLY). I suggest KEEP A LIST of games played/scores/ & any/all tickets SHOWN TO BE ACCUMULATED. May just be a ‘glitch’ (a REAL one this time, LOL) b/c I don’t see others’ having similar issues, just lucky ‘Us’, LOL, ONLY NOT. KEEPING FINGERS CROSSED IT ‘IS’ A GLITCH-THIS IS ‘MY’ THERAPY! Haha. GOOD LUCK-HOPE HELPS /WORKS FOR YOU & CONTINUES TO WORK FOR ME… 😃
PS-You can ‘Community’ contact me if you need/want and we can TRY TO FIG OUT TOGETHER – I’m DEF NOT computer savvy, but I’m WILLING TO TRY 👍😃💛
It knocked me out of a game I was playing and I couldn’t get the site to come up to show my total accumulated tickets or tickets received for any game I tried to play. This is serious for me since I have more then 10 Million tickets accrued. I have even shut my computer down and started it back up and still can’t get anything on HSN games. HELP, PLEASE! Hopefully someone in IT is reading these posts.
Well I signup new still can’t access my account to make payment I’m guessing they don’t want it or they would have better access this is ridiculous I’m so disappointed I forgot QVC was part of HSN now I will do my shopping with Amazon and walmart online I will miss David
Posted in Forum: Customer ServiceThis is the biggest mess I have ever seen. I have spent hours trying to set up our accounts and only 1 is right!!! I think!!!! set up my husbands and it says wrong password!!!! FaireMaiden if you read this would you share with me how to get this done!!!! seems they make it hard for all of us.
Please help us CUSTOMER SERVICE!
Wow! No wonder I’m still having issues. I even tried logging on again this morning and it didn’t work. Thanks for taking the time to post your experience. I did get a hold of a CSR (cust. svc. rep) at Synchrony (their voice recognition system is horrible by the way) and finally pay my bill over the phone at extra NO CHARGE to me. The CSR even tried to log into the same website as me and got the same error, so I feel a little validated. Meanwhile, my BBB complaint was forwarded to the Ohio office of Synchrony and hopefully will get some attention and resolution. Someone in the C-Suite at HSN and Synchrony has dropped the ball here and left the customers floundering.
I hate Synchrony! So many problems with the Q card and TJX. Closed Q card because of fraud on my account. cS is ignorant and refuse to help. The Q is trying to get rid of the HSN brand. Received letter today from Sync stating for online payment via HSN.SYF.com. No such thing! If u call in payment there is a charge. We are all getting ! SYN is not ready for the transition and we have to suffer. I’m done with online shopping and will shop at brick and mortar stores. Cheaper and no shipping charges. Thanks Q and Sync for ruining HSN.
I saw on her face book page that she ‘left’ HSN last December after 20 years and she now produces shows for NPCF…. so I guess she wont be on Hsn any more 🙁 she was a class act!!!
I WON! On Daily TS Puzzle on Sept 1 and I have $299.99 in spendable cash. Just checked and it is showing up in my account!!!!!!! I am so excited I can’t stand myself! KEEP PLAYING FRIENDS…it could be you!!!
THANK YOU HSN! Blessings to all..
I recently called the number HSN gave me. They asked how much money I make a year. That was all I had to do. They sent me a bill today that had a new number..
I think it is possible now that they are under one bank. From what I have read, HSN losses more money than QVC. I truly hope not. Am enjoying the 20% coupons from HSN. I haven’t shopped QVC this year.
Posted in Forum: Talk Among YourselvesI’m curious do you feel Qurate Retail Group is becoming a monopoly? It seems to me that HSN is being torn down to make no competition for QVC. Monopolizing yes? To those who have knowledge about these things: what do you think?
Hi, Lucy. I am sorry you have had all the same problems I had in figuring out how to pay our HSN Bill. UGH!
Alas, Tatianna is incorrect. I was told that we don’t have to wait until we get the new cards and, indeed, that is the case. I made a payment to my account at the Synchrony site just today. If you follow my instructions, you will be able to get to the site, register with your existing HSN Account number, and make a payment.