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It could be related to Walmart leaving SYNCHRONY BANK.They are in process of switching their credit card to Capitol One.I wasn’t even aware an HSN payment could be made at Walmart.
You can call customer service for the phone number of Synchrony Bank. If you don’t have your old HSN card number, or new Synchrony Bank number, they will use your SS# to get your account. I think you can make a payment over the phone. Hope this helps.
Scroll to the bottom of the page and click on ‘Pay my bill’, it’ll take you to the bank’s site and just set up a new account…like you did originally. But you’ll need you HSN account number, I had to hunt for my card to get it. I could set my ‘new’ account up just like the old one. I haven’t had any problems but then I have other Synchrony accounts so they might have recognized my e-mail. Good luck 🙂
You are right- Synchrony bank is also used by TJX
Posted in Forum: Customer ServiceHello to all,
I have not received anything in the mail regarding the change, no new cc!
I was getting nervous since my payment is due on the 13th, here is the
customer service phone number, I called and was able to make my payment on time!
1-844-889-9676 it’s automated. Hope this help!
Posted in Forum: Customer ServiceI set up my account after I received my bill from Synchrony Bank, it had my account number on the statement that begins with a number 6, after that I went to hsn.syf.com and created my new online account.
Posted in Forum: Customer ServiceI signed up for the synchrony transfer thin back on August 26 like the letters said to do. I signed up and it let me in. Once I signed out it would not let me in. Said it could not access my account. So I signed up again with different screen name and password. Once again once I signed out it would not let me back in ( September 1 was when I did that ). So I called and the guy was like are you sure your going throughout synchrony I was like yes. I was told to keep trying. So I have been. Guess what same thing they can not access my account, their system can’t find me, or their system is having technical issues or whatever. I would like to be able to get into my account so I can see what I owe. I’m sure they want their money on time. Which I have always be prompt with my payments and never late. I don’t understand why HSN switched over to this bank. It was much better the old way. It’s getting very frustrating when I check multiple times a day and can’t get into my account!
Reply To: HSN CARD TRANSFERING TO SYNCHRONY BANKHelp me set up my account
When you go into the HSN sure online, click “pay my bill” . You need to scroll down and click register because there original card was taken over my synchrony Bank. Even if you were registered before it’s a new synchrony account so you have to do it again. You would need your account number though so maybe an old statement otherwise I don’t know. Good luck.
Posted in Forum: Talk Among YourselvesI tried to log in and make my payment which was due today. I now have to try to locate my HSN card and evidently set up a new account? Also, I got an email from Credit Karma today saying that my HSN Account had been closed by Synchrony Bank. It’s in good standing so I have no idea why they would have done this. Bad decision on HSN’s part.
Posted in Forum: Customer ServiceLet me begin did not receive new HSN card and payment was due 9/10 called synchrony and talked to a person who told me to just send in my payment to synchrony bank with no account number I was afraid but did not want a late payment I began checking my statement a couple days later and no posting of payment yesterday I called again and was on phone for one hour but the problem was solved by a very nice customer service rep my payment went to my qvc account and not my hsn account the customer service rep had to transfer the money from qvc to hsn I just checked my account this morning and the money was applied she also told me my new card is being sent out on the 7th I would suggest if you made a payment and it’s not showing up to call Hopefully everything will be settle by the next time payment is due and I receive my new card
Posted in Forum: Customer ServiceCalled the former Comenity Bank and was given a website for new bank Synchrony Bank that doesn’t work. http://www.hsn.syf.com
Will probably get rid of this card, don’t want the headache.
Posted in Forum: Customer ServiceCouldn’t pay my bill through HSN. Still have not received a new number or payment information from Synchrony Bank. Had to make phone call as the on line option would not work. Bill was due. Cannot make a purchase as I have no new number. HSN made a huge mistake. Will be shopping elsewhere.
I fortunately was able to close my account in July after paying my last flex pay, I know that Synchrony is the same bank used by QVC with which I have an account. I just wanted to avoid any kind of complication due to the change. Many customers are complaining having difficulties with this change, so I just closed my account with them, who has time and the patience to call customer service, for their mistakes.
Just received letter today 9/4 about after August 22nd to submit payment to Synchrony Bank no other info like account number. Well I received a bill with a due date 9/10 and I paid it through my online banking on 9/2 what about that payment? They are really making this a pian. If they knew that payments after August 22nd would no longer be going to Comenity they should of had this straightened out before then and not send us bills. Have our new credit cards in hand and account numbers so we can properly pay our bills to the correct bank. Now what happens to those who paid there bills that were due on 9/10 to the other bank? Is my account going to be properly credited??