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Hello,
the $12.69 is the amount authorized by HSN including the shipping fee when it was supposed to be free shipping on all items last Friday Dec. 13th for the It Cosmetics Hello Cheekbone item # 691-229 of which the first flex pay should have been $8.97
Please send Synchrony Bank a request ASAP to release the funds OR PLEASE SEND A REVERSAL for the $12.69 as BOTH AMOUNTS ($12.69 AND $8.97) POSTED TODAY are showing.. SO, IAM BEING CHARGED TWICE AND ONE OF THEM INCLUDES SHIPPING FEES.
According to Synchrony bank, the $12.69 will drop off after 8 days if HSN does not collect on the funds. I am NOT willing to wait 8 days. PLEASE SEND A REQUEST TO RELEASE THE FUNDS. when you are advertising free shipping, it should be free shipping and also not to take both amounts from a customer’s account: Correct amount posted and settled and yet the authorized amount including shipping amount is till taken from customer available balance. This is not cool.
Thank you
Posted in Forum: Customer ServiceHello,
There are 2 pending charges with a date of December 13th for $12.69 and $5.76 on my HSN card that I do not recognize. I called Synchrony bank and was told to call HSN. Called HSN customer service and hold time is over 2 hours. Can you please let me know why these charges were authorized and for what items?
Thank you
I have the same problem my payment was being sent by my bill pay service,and they Synchrony rejected the payment ,sent it back and then they told me I have to use a visa or mastercharge debit card as they do not accept american Express ok so now I have to pay a machine to withdraw funds than run to my local bank to put the funds on my other account than they can get paid …Well This is my last payment and untill HSN takes my account back I WILL NOT BUY. Walter Hynson
I’ve been trying for 2 days to pay my bill!!! When I go to the link I was provided when they changed to Synchrony bank, I only get a blank screen. Chat isn’t working, Customer Service closed. This is ridiculous!!!
This has been all over the news that if you put a freeze on all three credit bureaus you have to lift it for all three. This is for all not just with Synchrony bank.
Moderator- 10.24.19 12:57 PM
Hi @crushy, I’m sorry for the concern that was caused while you were attempting to place an order. I took a look at your account and saw that there was a payment that needed to be paid prior to placing an order.
Please keep in mind that payments to Synchrony Bank for your HSN Credit Card is separate from any future or outstanding FlexPays that would need to be paid.
Posted in Forum: Talk Among YourselvesSo that I could access my account that was transferred from Comenity bank to Synchrony bank, Synchrony posted my business phone numbers that the representatives say they obtained from my credit report. I now get about 25-50 phone calls per day on those BUSINESS numbers. This interferes with my business. I am proceeding to litigate against Synchrony Bank because I DO NOT intend to change my business numbers which I have held for over 40 years because Synchrony has decided to violate privacy rights. Synchrony and the credit bureaus (if what Synchrony said was true about getting the business numbers from the credit bureaus – which is doubtful -because customer service is the WORST imaginable) had no right to make me use those numbers to set up new login information including a new user id and password so I could pay my bill. How dare Synchrony Bank do this! The only number on my account was my home number and Synchrony had my email address. Instead, they chose to use my business phone numbers for marketing purposes. Shame on HSN for using this wretched and unscrupulous bank named Synchrony!
I rarely purchase anything from HSN. Recently I did buy Skinny Girl Jeans.
I received a paper bill in the mail and set up a new bill pay account at my bank.
I used the new address and also the new account number listed on the invoice.
My bank did not have an electronic connection to the HSN Synchrony bank. It’s going by check. Ridiculous!
- Moderator
- 10.08.19 6:24 PM
@officerof4 I’m sorry for the inconvenience! To manage your HSN card online and to make payments, you’ll want to create an account at HSN.SYF.com. As for your new HSN card, please contact Synchrony Bank by calling 1-844-889-9674 (7AM – 2AM, 7 days/week) for further assistance.
- Moderator
- 10.08.19 3:02 PM
@startek I’m sorry you’re having some difficulty registering your new HSN card. I’d love to help you with this, but I am afraid we don’t have access to the HSN card system on our end. For further assistance, please reach out to Synchrony Bank by calling 1-844-889-9674 (7AM – 2AM, 7 days/week).
- Moderator
- 10.06.19 3:34 AM
@peej, for payment details and assistance, you would need to speak with Synchrony Bank directly.
- Moderator
- 10.01.19 8:27 PM
I am sorry to hear that you haven’t received your card @mamakim7. I’d recommend giving Synchrony Bank a call at 1-844-889-9676, Sunday-Saturday 7:00am-2:00am ET.
A couple of things….
You do realize this is a forum of other HSN customers and not the bank? Specifically, I highly doubt that anyone from Synchrony is reading these posts in any official manner. With that in mind, why are you registering so many times? Once you registered and logged in, did you set up your banking information so that you can pay from your bank account? The banking info would not automatically carry over, either.
QVC is already using Synchrony for their card services, which is probably why HSN has shifted over. I would not be surprised to see an eventual merging of brands so that it is a QVC-HSN card.
I signed up online put in my banking info. I have not had any problems paying my bill. Did you create a password? QVC already has Synchrony as their cc.
ok, I logged onto hsn.syf.com. Now how do I pay my bill? Ive already signed up over the phone and now can’t get into pay my bill. This is ridiculous. So is qvc going to change to Synchrony bank too at some point? I always pay my bills on time and I’m tired of registering 4 times and still can’t pay my bill. I guess I’ll have to call on the phone every time my hsn bill is due and I can pay all my other bills at once on my bank account. That would be a lot easier, but I hope you make it easier for us paying on time customers to pay our bills.