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Member- 09.04.19 6:38 PM
I’m sorry to hear that you’re having trouble with this, harley120. We don’t have access to any of the accounts for the bank to assist, so you’ll need to contact them directly for help.
They can be reached at (844) 889-9676 or you can also contact them directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
Posted in Forum: Customer ServiceThis is the biggest mess I have ever seen. I have spent hours trying to set up our accounts and only 1 is right!!! I think!!!! set up my husbands and it says wrong password!!!! FaireMaiden if you read this would you share with me how to get this done!!!! seems they make it hard for all of us.
Please help us CUSTOMER SERVICE!
Like most of you, I was in the same boat with being “locked out” of my account since the conversion as I don’t know my card number/have my actual card. Trying to log in to Comenity gives an error that the account is no longer serviced by them and Synchrony requires registration with the full account number.
I went looking for the card number on my credit reports/monitoring and came up empty, so then I started looking for a bill. Found a bill, but card is listed as xxxx-xxxx-xxxx-1234 (not real numbers, obviously) so that wasn’t much help, except at the bottom of the bill where all the random numbers are, the entire account number is listed. Since they should all be the same since the 1st set of numbers refer to the specific bank, the 1st 4 numbers should be 5780.
Hope this helps some of you!
I just called Synchrony Bank looking for the mailing address and got nowhere. Because I make payment through my bank, they contact me with a new HSN account number. I asked Synchrony and again no help.
What a disaster! Synchrony just sent me a letter(9/3) that Comenity should not receive any payments from me as of 2 weeks ago. The most recent bill I got from Comenity said to send payment by 9/10, What? My head is spinning.. So I called Synchrony and asked what to do and was told in so many words ” NOT OUR PROBLEM”. They told me to call Comenity and try to get my money back myself. You call this a bank transition? They even suggested that I might have to sue them to get my money back, Bottom line? I have to pay a great amount of money twice and then try to get the other bank to pay me back. HSN, is this the best you can do? If so I’m shopping elsewhere.
Nice work HSN All you care about is taking our money. Not one word about who to contact about maintaining my account. Comenity no longer services it so it was sold to Synchrony bank.
You think an email or snail mail would be nice to notify your customers. Again with Customer NO SERVICE
Posted in Forum: Customer ServiceI made an account with synchrony bank with my hsn card and now when I try to sign in to pay my bill it says try later. I don’t want to have to pay late just because they are having difficulties. Help!
Posted in Forum: Talk Among YourselvesSince there have been so many problems with this bank, maybe everyone should get together (there is a name for it, but I can’t remember what it is right now.) and sue Synchrony Bank, just make sure you have your statements, dates they charge you late fees. What the lawyers will do is contact everyone that had/has an account Do it as a group, then one person doesn’t have to pay the lawyers, make them pay the lawyers fee. You will get your late fees back plus some. This bank is not the nicest bank to deal with. Also, if everyone could pull their account and transfer their balances to another credit card, then HSN/QVC would have to change their banks again. Of course, those who can not do this, we are the ones that are stuck and have to abide by their rules. This way Synchrony will not be getting the interest. Good luck everyone. So, far I haven’t had any trouble with them, but will be watching my account very carefully. I am sure they have someone reading this post. Saying what I have suggested I wouldn’t be surprised if they cancel my account.
I am just finding out that my HSN card was change to Synchrony Bank. I will miss Comenity pay because when we had to evacuate 2 years Comenity bank gave us up to 2 months to pay on our credit card wave fees, but Synchrony bank expected that payment on time even though we were evacuated because of the hurricane. Comenity Bank had a heart, Synchrony did not care and that is the difference with the 2 banks.
Hi goldie530, sorry you are experiencing difficulties not able to access the online page to pay your bill. My issue with this bank switch is different, I did not have my account number. I had to go through hoops to get it in order to register online as both Comenity and Synchrony left me high and dry stating they do not have my HSN card number and I have to wait a month or 2 to get my new card before I can register for online access. What I did is from a credit report that I pulled last June, I had the 12 numbers at the beginning and then an old statement dated over 10 years ago had the last 4 digits. This is how I was able to register with my HSN card number which is unacceptable because during this transition no one should have been inconvenienced or should it be so difficult to pay bills online. I will definitely close my account soon. I know closing a long standing account can hurt your credit score but at this point, I do not care and I am very upset for the trouble I had during this conversion.
I would suggest to try to clear the Cookies on your device. Go to the HSN homepage, click on Account on the right side of your screen, go down to where it says HSN Card – Pay bill. Click on it and it will bring you to the Syncrony-Hsn site, click on Pay online. If you had already registered, put in your log in information. If not, click on register and again in order to do so you will need that almighty account number.
Hope this help…Good Luck!
If you call the number it actually says “ issuer of your hsn card through synchrony bank” I had absolutely no trouble whatsoever signing up with my old account number. I have multiple cards through synchrony. Walmart, Sams, Tjx, Lowe’s, PayPal, just to name a few and while these companies are never perfect, I am certain unless your card didn’t transfer or you don’t have the proper account information to register that link is the correct link. I have also never paid any fee to make a payment through the telephone on any of my cards with synchrony. Best of luck to everyone.
Posted in Forum: Talk Among YourselvesI was able to sign online with Synchrony Bank by referring back to the letter sent out by Comenity Bank this summer and using the website they provided in the letter.
I had no problem. And there is another phone number to reach them, given to be my a HSN customer service rep. That number is: 866.763.4537.
Hope this information helps.
First I got a call from a number I don’t recognize. I did not answer. Then I hear the message stating to contact synchrony bank for a late payment, which I could not have since I signed for autopay with HSN (comenity bank). So, I called and talked with someone who told me I now have a new account number. My balance included around $33.00 late payment to which I refused to pay. I payed my balance and the late payment was waved. I then had to register with synchrony bank and establish a new account with the new number I was given by synchrony bank. She told me I would get a new card in about 10 days. We will see.
HSN never charged taxes before, QVC has been a negative for me. I don’t use it anymore unless there is free shipping. This “corporate” decisions hurt the consumer. But greed in corporate America has no limits.
I hate the idea of sending a payment without a new card number on it. it could easily get applied elsewhere in error. I did receive my HSN MAsterCard weals ago, but Synchrony Bank told me yesterday the HSN card will arrive by Sept 5, my payment is due on the Sept 7th so I have to send without a new card number. This is wrong.
Posted in Forum: Customer ServiceI don’t like the idea of Synchrony Bank taking over the HSN card. Seems like this will be the last time I buy something here, besides my bill is due tomorrow and I don’t know how to pay. Can’t find anything, try to log in to pay it and it says I have to contact my new lender, how do I do that. Ugh, feeling frustrated