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Posted in Forum: Customer Service
Hello,
We purchased a Delonghi AC/heater unit when it was a Today Special in May 2019. The unit cost almost $500. It worked fine as an AC;however, now that the weather is cold we tried using the heater and it does not work properly. The unit leaks and shuts off every 30 minutes because the water tray fills up that quickly. We called Delonghi and they agreed it’s a faulty unit. They told us to cut the cord and send them a picture of it before they could send us another unit. We did that and they sent the replacement. However, the second unit is refurbished and it, too, leaks just like the first one. After reading the most recent reviews about the heater, it’s clear that we are not the only ones having major problems with this unit. HSN supervisor Lance was incredibly rude, disrespectful and unprofessional when we called to explain the issues and to ask for our money back. He refused to provide a refund because it’s past the 30 day return time. How were we supposed know if the heater worked properly unless trying it when it’s actually cold? After throwing us a major attitude and telling us that he doesn’t read the customer reviews, Lance finally said to return the unit for store credit but that we have to pay for shipping. We checked and found out it will cost over $300 to ship. This is disturbing. HSN sold a faulty product and are still offering it despite the negative reviews. We are now stuck with two broken units, plus the leaking water buckled our wood floor. This is a complete disaster and HSN is not doing it’s part. I’ve been a customer for more than 20 years and have spent a lot of money over that time. How can HSN treat a loyal customer this way? We basically threw away $500 for an AC/Heater unit that only worked for three months. We are now stuck with a refurbished unit and another one with a cut electrical cord. Also, we paid for a new product not a refurbished one. My husband even asked specific questions about the heater during the live presentation and they assured him the heater worked great! HSN go back and listen to that air check you will hear the hosts answering my husband’s questions about the heater. We bought this specifically for the heater! This unit is a liability and a complete disaster. Shame on you HSN. Ever since you teamed up with QVC your quality has gone out the door. Please make this right. You should refund or credit our money AND pay for shipping. Listen to your customers when they tell you a $500 electrical product is faulty. This unit is a liability.
The same is true of Jay King items. Not only are they nasty-grey boxes, but the gray boxes all seem to have a darken greasy stains on them. They look like they were dug out of the bottom of a dumpster. Yuck.
I’m surprised HSN hasn’t added jewelry presentation boxes for sale. Pushing them as a must, if you plan to gift any HSN jewelry pieces. How embarrassing to gift in a nasty, greasy, gray box.
Posted in Forum: Customer ServiceI LOVE LOVE and SPEND when there is free S/H (:
PLEASE answer this – does this include clearance items I really need (want) a couple Heidi items that are on clearance
Spend $75 or more on items in one day and receive free standard shipping for those items that day. This promotion is valid on items from 11/01/19 at 12:01 a.m. (ET) to 11:59 p.m. (ET). Offer may be combined with a non-shipping coupon. Each item ordered requiring air shipment will be charged an additional fee. Offer pertains to purchases initiated on HSN.com, HSNTV, HSN2 or mobile devices. TV and online orders cannot be combined. When you purchase $75 or more (before taxes and shipping) on items in one day, you will enjoy free standard shipping on all those items that day. We authorize the full amount (including Shipping and tax) for each item at the time of purchase as you shop today before any discounts are applied. These charges will be adjusted with your financial institution at midnight on day of purchase. HSN reserves the right to change or terminate this offer at any time.
Posted in Forum: HSN ArcadeHSN I was SO surprised and delighted to win the prize. I have been playing the games and am grateful they are available. What fun to see the Rewards possible. Glad I found the notice in the “is this junk mail” folder! Received the prize and will enjoy!
Posted in Forum: Talk Among YourselvesI found this on QVC by Joan Boyce. To all my besties. I’v been hesitant to post because the last 11 years have been the most wonderful years ever!. I will be leaving hsn. My last show is onn October 29th from 3 to 5 pm. the good news is there’s a lot on sale lol!the sad news is, I won’t be back. I promise I will stay in touch. a thaank you is not enough for the love support I have received. you guys are the best. it has been my homer that you have let into your homes. to say that you feel like family is indeed an understatement. be well,be kind and please know how much I love you. stay tuned.
Beautifully said and I bet you have a gorgeous closet and collection! So you get the box importance and no it is not about starting over with purchasing a plain no name box and glamming it up. Of course that is a complete breeze but in no way has the feel and beauty of the designers boxes. Thanks for the comment and enjoy Halloween! 🎃 HSN please go back to the lovely Carol and Jay and Heidi boxes….
So I’ve been buying Heidi pieces since she first showed her works of art on HSN fifteen years ago. I store them on shelves in a large walk in closet. Picture seeing the first blue replacement boxes mixed in with the beautiful black/gold boxes. Now we have the gray boxes. Needless to say what was once a beautiful closet looks like a mess. I’ve decided to remove the blue and the gray boxes from the mix and store them separately. The same goes for my Rarities…
While I appreciate getting flex pays I’d rather have the original Heidi boxes so I am buying more and more from Heidi’s website. That’s how strongly I feel about the box issue. Don’t get me started on gift giving the ugly boxes…the only solution is to switch the gift to one of my Heidi boxes for presentation. Not making me happy.
Posted in Forum: Talk Among YourselvesQVC did this with shipping years back. On HSN, you used to be able to purchase multiples of the same item and shipping was reduced. I’m definitely watching less. Good hosts are being replaced by actresses. Thank goodness for EBay, Amazon, and Walmart.com.
Posted in Forum: Customer ServiceI returned a Gabor wig and Hsn deducted $7.50 from my refund. I emailed them about it 2 days ago and didn’t get a reply back. I have noticed their prices go up quite a bit since QVC took them over. Now, when I like something before I buy it, I comp it at Amazon or some other store. I wont be ordering something anymore just to see if I like it unless I’m in love with it. Going broke with Hsn and Qvc returns. Amazon is doing next day shipping and two day shipping and Walmart now too. These online stores have to keep up or start losing customers. They aren’t the only retailers selling these brands. I like Cuddle Duds at Qvc but found out they are sold at Amazon and Kohl’s. So, what’s the advantage to buying online then with high prices and high returns and long ship dates??
Member- 10.30.19 4:21 AM
I’m sorry to hear you received the wrong item, @jazzy333. Please send an email to us at HSNSocialCare@hsn.com with the order number included so we can report this and look into the best course of action.
I watched Joan’s last two showings with tears in my eyes. I loved her and will miss her. I bought more glasses, just what I need (I already have a drawer full) and a couple of pieces of jewelry. HSN lost a jewel. I just hope she shows up on another channel that I get where she will be appreciated. Love and miss Joan.
Hello everyone ,
I notice when the item reflects only a few , you will get the one of the awful boxes .
I think the items are returns that are sent back without the original packaging .
I recently complain to CS for the first time in years regarding poor shipping and packaging .
Personally, I feel the merger with QVC ruin HSN . QVC customers are awarded many of the perks we ask for in that long suggestion survey. For example a customer can get paid for shopping .
I am very upset many of my favorite vendors are gone. Based on rumors many left due to the contract changes . The vendor would need to sell double to profit . Very sad times . I never dream my favorite shopping channel since my late teens would change in such a drastic way for the worse. I will try to remain a loyal customer if possible . i refuse to purchase rubber waist pants at any age lol .
I cant stand those smudged gray boxes with a big-o HSN on them .
YUK!
HSN purchased Mangono’s company many years ago. She was nothing more than a mouth piece and the most obnoxious person on any shopping channel…………………
This is her final show at HSN. They are done with her line why would you expect her to bring new items