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You will get a quicker response if you post this in the Customer Service thread within the Community.
Under the old management of HSN you were not charged for the item until it shipped. If you were able to cancel the order, you could order the correct one. If you wait for the refund, if there is one, it would take approximately 72 hours before you would see that money back into your account, thus, you may not get it in time for the holidays.
This is from all in the HSN Community. God Bless.
HSN is reruns after 2 am. You were watching the midnight presentation of the TS. All the hosts amp it up. It’s a selling tactic.
Posted in Forum: Kitchen & FoodI was up at 6 am and watched Suzanne Runyan on HSN announce that Wolfgang Puck would not be appearing this week due to a death in the family. Although nobody can replace Wolfgang, Marian Getz and her husband Greg are doing all his usual presentations. Under the circumstances, they have done quite well.
I wish Wolfgang and his family a Merry Xmas- Frohe Weihnachten and send my sympathies to him and his family. Please join me in doing the same.
Happy Holidays to all!
This will probably get reconciled when you provide your paperwork.
Another Avenue would be to contact the HSN credit card bank.
My issue is resolved. I called the HSN Corporate Office and spoke with a senior at the Presidential Office. He handled this very quickly and efficiently. My money was released right away. Now, I know who to call instead of wasting my time writing on here.
Moderator- 12.17.19 5:45 PM
I am really sorry for the inconvenience this has caused @purdyme. I’ve sent an electronic request to your financial institution regarding the authorizations on your account. The time frame as to when these funds become available is dependent upon your financial institution’s release of funds process.
In the future, for faster service, please feel free to reach out to us here: Customer Service
Merry Christmas to all in the Community and all the people who are
employed at HSN. 🙂
Posted in Forum: Customer ServiceHi. I posted 4 days ago about getting a price adjustment for item 657-667.
@hsn_krissy replied back it wouldn’t be a problem but asked if I wanted it returned as spendable kash.
I replied back that I wanted it returned back to my original payment method, but I never heard anything after.
I was wondering if my price adjustment went through back to my original payment method?
Thanks in advance.
I AM SORRY BUT YOU DID NOT ANSWER MY QUESTION OR DID WHAT SYMCHRONY TOLD ME THAT HSN NEEDS TO DO IN ORDER TO RELEASE THE FUNDS. I AM ASKING FOR A RELEASE TO BE SENT VIA FAX OR ELECTRONICALLY TO SYNCHRONY BANK TO RELEASE THE FUNDS OF $12.69 FOR THE AMOUNT THAT YOU AUTHORIZED FOR THIS ITEM THAT INCLUDES THE SHIPPING. THE CORRECT AMOUNT HAS ALREADY BEEN POSTED AND SETTLED SINCE YESTERDAY. I DO NOT NEED THE FLEXPAY BREAKDOWN, THAT IS NOT WHAT I ASKED FOR. PLEASE DO NOT SEND THIS TO ME. I HAVE NO NEED FOR IT. I CAN VIEW MY OPENED FLEXPAYS ONLINE.
YOUR TALK ONCE THE CORRECT AMOUNT SETTLES, THE OTHER AUTH WITH SHIPPING WILL GO AWAY, WELL, THAT DID NOT HAPPEN. RIGHT NOW I HAVE THE WRONG ITEM STILL PENDING AND TAKING FROM MY AVAILABLE BALANCE. SYMCHRONY TOLD ME IT WILL TAKE 8 DAYS TO FALL OFF. THAT IS RIDICULOUS AND I AM NOT WAITING 8 DAYS.
AGAIN, YOU NEED TO RELEASE THE FUNDS THAT WAS AUTHORIZED FOR THE @12.69 AND SNED A RELEASE FORM TO SYMCHRONY FOR MY HSN CARD. NOT ONLY, I AM THE ONE WHO DID THE RESERACH WHAT THIS AMOUNT WAS FOR AS YOU WERE NOT ABLE TO IDENTIFY IT, NOW I AM ASKING YOU TO RELEASE MY FUNDS ASAP.
THANK YOU
Posted in Forum: ElectronicsI placed an order and requested a call back due to NONE of the promotional codes worked! The 15% for signing up with HSN nor so the 20 off an order!!! To top it off my order was cancelled without a reason so I reordered and cancelled again with TWO HOLDS OF 98.96!!! So I call to question this and this dry not so friendly rep tells me why and it’ll take 72 hours for the hold to be released while trying to authorize a payment!! I WANT MY MONEY RELEASED so I can take my business else where! I will never shop here again and will be spreading the word!!
Hello,
the $12.69 is the amount authorized by HSN including the shipping fee when it was supposed to be free shipping on all items last Friday Dec. 13th for the It Cosmetics Hello Cheekbone item # 691-229 of which the first flex pay should have been $8.97
Please send Synchrony Bank a request ASAP to release the funds OR PLEASE SEND A REVERSAL for the $12.69 as BOTH AMOUNTS ($12.69 AND $8.97) POSTED TODAY are showing.. SO, IAM BEING CHARGED TWICE AND ONE OF THEM INCLUDES SHIPPING FEES.
According to Synchrony bank, the $12.69 will drop off after 8 days if HSN does not collect on the funds. I am NOT willing to wait 8 days. PLEASE SEND A REQUEST TO RELEASE THE FUNDS. when you are advertising free shipping, it should be free shipping and also not to take both amounts from a customer’s account: Correct amount posted and settled and yet the authorized amount including shipping amount is till taken from customer available balance. This is not cool.
Thank you
Posted in Forum: Customer ServiceSo I placed an order on 12/10/19 for a Christmas gift for my husband. It was an Apple Watch. Now seeing as how I don’t make very much money at my job I chose the flex pay option so that I could get him a nice gift but pay on payments which is more affordable for me. On 12/12 I received shipping confirmation that the item was shipped. When I checked the tracking number on the HSN site imagine my surprise when low and behold the “shipping confirmation” was showing item in packaging waiting for pick up by UPS. After calling customer service asking when UPS will pick up my item they informed me the orders are taken to UPS ? Not picked up by them. Ok fine.. so on the 13, still waiting for UPS.. the 14th the 15, and STILL TODAY the 16th.. WAITING FOR UPS. After calling customer service for aprox the 4th time I am told by customer service they don’t know where the order is and there is no way to find out but at this point it can be considered “lost”…..
WOW. OK..I said ok send me a replacement out ASAP please as this is the ONLY GIFT I HAVE FOR MY HUSBAND. Bet ya can guess where this is goin right!?! SOLD OUT!! They are now SOLD OUT of that item. They then tell me they can refund me the money but it will take 3-5 business days to go back on my card. So now, I have no gift, and no money to even buy him another one. So I then ask them to just apply what I have already paid towards a different watch.. of course they “can’t do this” I would have to place A NEW ORDER!!! Why would I do that!? I couldn’t do that even if I wanted to because again.. YOU HAVE THE ONLY MONEY I HAD TO USE FOR HIS GIFT FOR THE ORDER I PLACED ON 12/12!!!!!! To top it off I was looking at reviews on some other apple watches in a different size on the HSN website and THREE of the reviews state that instead of receiving the 38mm size watch that they had ordered they were sent the 42mm size instead… huh… that’s the size I ordered. Guess I now know why you are unable to send me mine.. because it was more than likely sent to someone else by mistake! I also asked if I could just wait and have them send me the item when it comes back in stock..you see I assume it is going to come back into stock because under the item where it says sold out it also says “HAVE US EMAIL YOU WHEN THIS ITEM IS BACK IN STOCK”… but the customer service person tells me “we don’t know if it will ever be back in stock or not”….WHAT!?!? Then why does it say that and not “out of stock and not sure if or when item will be available “!?!? This is just a joke at this point. I think my favorite part was when the customer service rep told me that if I started a refund then a tracker would be put on the package so they can definitively know where it is. So you can put a tracker on the package for YOU… but not for ME. Super.. Well ok.. my faith in customer service at this point is at an all time LOW. You have my money, you have my item.. and even if you refund me (Which I don’t want because I want the item I ordered!)I won’t have the money in time to locate another watch and order it to get it here in time. Thanks HSN.. you really know how to mess up Christmas.
Happy Holidays for all in the HSN Community.
Posted in Forum: Talk Among YourselvesI am wondering if anyone else has this problem? Hsn is so slow to come up that I sometimes just give up and sign out. The arcade is the worst. I go on other shopping sites and don’t have this problem. Do I need to adjust something?