-
Posted in Forum: Kitchen & Food
I bought a set of cookware from Curtis Stone a d he small sauce pan the coating is coming off in a small spot and it is sticky. I called when he was there couldn’t talk to him. HSN did nothing is anyone else having this problem?
Curtis Stone
dr_dan 1 min ago
Dura Pan Bakeware is awesome. I have a few pieces that we love, but this guy makes so much money from HSN and all the loyal customers what is up with the $5.50 shipping on each item. In this time of amazon, Walmart, and everybody else. I did not buy today because of the high shipping charge. Curtis probably does not care because he sold out of everything.
Curtis Stone
dr_dan 1 min ago
Dura Pan Bakeware is awesome. I have a few pieces that we love, but this guy makes so much money from HSN and all the loyal customers what is up with the $5.50 shipping on each item. In this time of amazon, Walmart, and everybody else. I did not buy today because of the high shipping charge. Curtis probably does not care because he sold out of everything.
That is annoying.
Posted in Forum: Kitchen & FoodDura Pan Bakeware is awesome. I have a few pieces that we love, but this guy makes so much money from HSN and all the loyal customers what is up with the $5.50 shipping on each item. In this time of amazon, Walmart, and everybody else. I did not buy today because of the high shipping charge. Curtis probably does not care because he sold out of everything.
Posted in Forum: BeautyCan anyone who has tried it all recommend the best kit HSN has to offer?Would like to hear from you!
On the hunt for new products that work for 50 something skin.
Would love some suggestions.thanks!
Login to hsn.com go to the item you ordered and you’ll find instructions on how to return. They can provide you a label which is prepaid or label that you pay to ship back your self
Yes I agree I find Curtis Stone really annoying. He makes this weird slurping noise and it’s very annoying plus he pushes his products too much. He will be airing his pan and he’s pushing his lid holder and his utensils. I’ve had enough. I am so over the annoying and pushy hosts and just outraged at the shipping and handling that I’ve paid over the years.I think 2020 will be HSN free.
Rather than wasting time with another request here, I called Customer Service four days ago, yet again to speak to a supervisor. Who oddly answered the phone by saying, “Hi this is NAME, thank you for holding for a supervisor…” and I cannot help but wonder if it was in fact a supervisor I spoke with because in all my years I have never had one who would not identify themselves as such. But like everyone else, she went into the spiel about “only one exchange per order is allowed”. I told her HSN could send a new order, IF they wanted to but they are simply choosing not to. She then comes back with telling me that two orders had already been sent and they have not received either one back, at which point I started to go off! I said, EXCUSE ME, what do you mean by two orders were sent and you have not receive one back? She repeated herself, as I very much hoped she would, and then I pointed out how THAT was a blatant lie because I knew for a fact the initial order was not only returned to HSN but was received by HSN almost a week prior. At that point I said my piece, let her know this would be addressed in other ways and hung up.
My father being a nice guy who knew I wanted these boots insisted on going ahead and placing a second order since it was the only feasible choice he was given by HSN. It was that or return the used boots , wait for a refund and then place another order when they had already gone out of stock twice and had a waitlist once. So I went online to locate another coupon code because despite HSN claiming they would make sure he was able to purchase them at the same price they shorted him. But of course made it a point to let me know they were waiving the return shipping, as though it somehow put them out when they were quite literally doing the absolute least they could to resolve the issue.
The website states, “Orders for all in-stock merchandise are processed and shipped within 24 – 48 hours M-F”, so his order should have shipped by Friday but the status was still “Packaging”. I contacted Customer Service to ask when his order can be expected to ship since they should have shipped already and got an evasive response about orders typically being received within seven business days of being ordered. I began typing that that did not answer my question. If they are supposed to ship within 24 – 48 hours M-F, where today is Friday and they still have a status of “Packaging”, does that mean they now will not ship until Monday at the earliest? BUT before I got even halfway through typing that, Customer Service sends me a message saying they will wait around a few minutes in the event I have another question, and it had not been but maybe thirty seconds since he replied to me and I began replying back. No sooner do I get that message that almost simultaneously I get a message, which was about a half second after the last one, that said he was leaving but I had hit enter at the same time so I barely caught him. That was beyond irksome when it could not have been even sixty seconds since he had replied to my initial question. But in the end he would not give me a straight answer. Then I thought about the shipping timeline when the exchange took place when it hit me that HSN is waiting to receive the order with the used boots and is holding my dads order hostage in the meantime. They were supposed to receive them back Monday, but the tracking updated today indicating they are supposed to receive them by today. So while I am generally not a betting woman, I would be willing to bet that the status of my dads order will change to shipped real quick when the used boots deliver back to them. So as if it is not bad enough they sent the wrong product since “used” is not an available exchange option, or that they refused to replace them, but they treat us like one of us is a thief who is going to steal the used boots if they do not make sure to get them back before releasing the new ones.
All I know is my dad originally ordered the boots more than three weeks ago but because of HSN they still have not been received, and my dad was forced to tie up $90.00 on TWO pairs of boots to finally get the ONE pair Customer Service said they would send. So I was wrong because I said, “Terrible business, and pathetic excuse for ‘Customer Service'” and that is a gross understatement!
Now it just occurred to me that I spent all this time typing this when someone will likely come behind me, as they have been, and delete it. So I will just smile for the screenshot so it is not a complete waste 🙂
@cindy1935 I would start a PayPal dispute immediately because IMHO, HSN cannot be trusted! My dad ordered me a pair of winter boots that I tried to exchange for another color. HSN sent me boots that were very obviously USED/previously returned and then refused to replace them stating there is only one exchange per order allowed (further adding it does not matter if the wrong color or item is received or not received at all), which is not disclosed anywhere and they claim it is built into their system so nobody can override it. So please, either call or go online and get a dispute started right away! I do not know if there is messaging on here because I am new to the community, but I am very familiar with PayPal and can help you if you would like 🙂 IF you even see this since they (HSN) have a thing for deleting my posted replies *eye roll*
Posted in Forum: HSN ArcadeFirst, when I received these, I realized they are VERY HEAVY, and either they didn’t show it or I missed it (my bad) but the carry bags for this color selection, are pink, and I bought these for the boys. With the weight and color I know they won’t use them. So I had to return them and realized there is no prepaid return form. I called HSN and was told it’s because these go “directly back to the manufacturer”. It just cost me $18.00 because of the weight and distance (GA to CA). So beware of electronics that are heavy and to back to the manufacturer, you may have to pay for the return shipping. I also used a $5.00 off coupon to purchase, so it it kinda’ cost me $23.00 for nothing. I’ll be a lot more careful next time…..if there is a next time. I think HSN should advise customers on items that will not have an Easy Return label. Not happy.
Posted in Forum: Customer ServiceI am new to HSN and I recently placed a few orders this past week. The money is on hold in my account but the orders continue to say processing. I am very nervous now after reading these reviews, especially with Christmas so close. How long should I expect my orders to be processing and could something still hapen where I could get denied? I need to make sure I am set for Christmas.
I’m having the same issue. Denied flexpay for nintendo switch but my other order was fine. Took out more than the order amount, now has $228 of my money held for flexpay they denied. I don’t understand how they are denied but the took the money anyway…I need my funds returned now! The same way they took them, INSTANTLY. Hsn will get bad reviews from me everywhere and I wont shop with them ever again.
Sheba, Happy Chanukah! I want to wish all the HSN ladies a Happy Holidays, Merry Christmas, Happy Chanukah and a Happy New Year!
Posted in Forum: Customer ServiceWHERE DO I FIND HISTORY OF HSN PURCHASES AND ANY CURRENT BALANCES. I HAVE BEEN TRYING WITH NO SUCCESS.. VERY DIFFICULT SITE.
Order was cancelled by hsn but they still holding money. I may have to open a dispute with PayPal. I took screenshots of everything ready for that scenario if need be. I blocked further deduction from coming out of PayPal account I suggest every one having this issue to do the same.