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New customer, this is a terrible practice which immediately sends a red flag to the purchaser that the transaction is misleading, at best. The purchaser has no choice but to question whether HSN is them. Most of us buy a ton of things online nowadays, and this is not common industry practice. You really should change it.
Posted in Forum: FashionCome on, HSN-If you want to sell this new brand/outfit you need to give the inseam measurements. I might have already bought this if I had that information! Thank you. Susan
Hello, fyi
You can track your package using UPS.COM even if your tracking starts with the number 9. This is what I do when I get this same message on HSN when trying to track my packages and also when I cannot track my packages with USPS.COM
Snuggle Sac 4pk Cozy Crew Sock
938-711HSN TS
HSN Tamara Hooks wearing Marla Wynne. 🎈
Good Morning Peeps and have fun in the HSN Community. 😎🎈
Moderator- 3 weeks ago
We’re very sorry you’re having trouble with your apps and connecting with our social team. We’ve passed your concerns along to our mobile team, so they can look into this further. In the meantime, please try uninstalling and reinstalling the latest HSN app version to see if this corrects the issues.
Wynne Layers Chenille Tank and Cardigan Set
936-874HSN TS
Available in five colors.
Watch MarlaWynne Fashions Thursday, October 22 at 2pm ET
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This reply was modified 3 weeks ago by Sheba2011.
Good Morning Peeps and have fun in the HSN Community. 😎🎈
I am having the same issues! I cannot use the app. When I am on it I have to constantly sign in which I guess is okay. But, the back button takes me back to the very beginning and then I have to scroll through everything I’ve already seen to get back to where I want to be. If that makes sense. And I cannot add anything to my cart on the app. I cannot message HSN on Facebook but I messaged them on instagram. No response which is typical of every company these days. It would be so nice if someone would fix this. Sometimes we get app only coupons. Well I can’t use them cuz I can’t use the app, especially when I’m traveling and I have no computer.
I was that one guy who tried holding out as long as possible before getting a cellphone. I recently started up just a few years back and I have to admit, they are very helpful. I knew to go with tracfone and found out about the HSN/QVC deals. I prefer samsung over the other brands but that’s just a personal choice. I’ve been buying one yearly because of the bundle and re-purpose the phones when done, I have yet to recycle any. all these comments that I’ve read are making me apprehensive about starting up the latest phone that I’ve been sitting on for a few months now. I think though that even with a little headache, I am glad that I can keep a phone for under $100 yearly.
I had to cancel my first order due to delays in shipping as they over sold & did not guarantee I’d get the phone & would cancel order on HSN’s end by early Nov. I chose another color. Put it and warranty in my order page. But noticed the 23 reviews where 19 are 1 star, and two others 2 star. Only one 5 star & one 4 star. I did some investigation on my own. Do a deep dive internet search how to fix this from your caught in the middle customer position. There are several ph#’s for corporate offices in Florida where you can usually talk to a REAL english speaking human being. I also noticed asking for a supervisor at the regular # given doesn’t result in one. If at first your phone doesn’t load properly then immediately conact the Florida Headquarters to fix it. As far as HSN charging people to return these phones they should be ashamed as they basically arrive broken or non-operative as sold therefore they need to pay return shipping and no fee or return charges to the buyer. Clearly HSN needs to have the situation under control. I am going to attempt to buy the second one today. I live where cell phone coverage is iffy but we use when we travel and todays world often requires a cell # even if you never have it turned on so it’s value for specials are moot. PEOPLE be your own best advocate. Educate and Deep Internet Dive for the info you need. As to the warranty the links on HSN for 3 items for over 3 weeks has not worked. They give you a message sorry that information is not available. So I argued with a live CHAT today about that. (I’ve had 3 Samsung phones die due to bad battery issues. One a 1K purchase the other two HSN deals so not as high ended. I like Samsung phones & would buy an expensive one again but watching it split apart due to swelling battery? No thanks. Then two more phones die one 7 months old and another just 1 year. I decided to pick up the warranty package so a new battery would be covered when it happens again. As in not if it happens but WHEN due to the track record Samsung’s poor judgement is not fixing. Shame on them. But HSN also needs to have the information on the links for coverage info too. HSN? What’s going on. We know you are financial problems but reputation over this kind of thing does add up. People shopping sees these problems and they decline to buy then. No one has money OR TIME these days to waste. (I’m retired so I have a wee bit more time. My husband retired is not computer savy enough to even order anything on your site. Your average customer base is older people not younger. Meet them where it matters most. Advertise a product then stand behind what you claim..with this phone make sure in advance of any sales it’ll function just as described when they get it. And don’t charge return fees if you FAIL to provide. Your repsonsiblity to make sure Tracfone’s part in advance is working and on board for smooth transition too. NOT the buyer who is caught in the middle.
Posted in Forum: Customer ServiceI use the HSN app quite a bit, but have noticed that I have to sign back in quite often to check my order status, and while browsing items, it always takes me back to the main screen instead of picking up where I left off. Very frustrating. Not sure if others were having the same problem.
Benefit 4-piece Eye Glam Gift Set with Bag
930-548HSN TS
Free Shipping
Available in three shades.
Good Morning Peeps and have fun in the HSN Community. 😎🎈