HSN App

KATRINA
3 weeks ago

I use the HSN app quite a bit, but have noticed that I have to sign back in quite often to check my order status, and while browsing items, it always takes me back to the main screen instead of picking up where I left off. Very frustrating. Not sure if others were having the same problem.

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- KATRINA
- 2 weeks ago
App version 8.349.7.187
Phone is a Samsung Galaxy S25+
- HSN_Kyle
- Moderator
- 2 weeks ago
We’re very sorry you’re having trouble with your apps and connecting with our social team. We’ve passed your concerns along to our mobile team, so they can look into this further. In the meantime, please try uninstalling and reinstalling the latest HSN app version to see if this corrects the issues.
- KATRINA
  
  2 weeks ago
  
  Thank you for your reply, but I uninstalled the app and reinstalled it and it didn’t fix the problem. Still having the same issue.
- HSN_Krissy
  
  Moderator
  
  2 weeks ago
  
  Hi @katrina, I am sorry to hear that you’re still having difficulties with our app. Do you mind sharing what version of the HSN app you have installed and the type of device you’re using?
- dls9
- 3 weeks ago
I am having the same issues! I cannot use the app. When I am on it I have to constantly sign in which I guess is okay. But, the back button takes me back to the very beginning and then I have to scroll through everything I’ve already seen to get back to where I want to be. If that makes sense. And I cannot add anything to my cart on the app. I cannot message HSN on Facebook but I messaged them on instagram. No response which is typical of every company these days. It would be so nice if someone would fix this. Sometimes we get app only coupons. Well I can’t use them cuz I can’t use the app, especially when I’m traveling and I have no computer.
- HSN_Jordan
  
  Moderator
  
  2 weeks ago
  
  @dis9 , I am so sorry for the frustrating experience with the app, especially missing out on app-only coupons while traveling!
  
  Since I haven’t seen an update, is this issue still continuing? If so, please reply with your device model and HSN app version so we can report this directly to our Mobile Team.
  
  This reply was modified 1 week, 4 days ago by HSN_Jordan.