HSN, please advocate for your Tracfone customers
I have purchased multiple Tracfone phones from your sister channel QVC, and have been generally happy with them and their service. This past May 2026 I was able to purchase on the Tracfone website a year extension on my service plus an additional 1K of data. But now their website is non-responsive, and I cannot get to the point where I can put in my password and view my account. That means I cannot confirm my current usage; I cannot confirm that my current service will be extended past its current expiration date in July, based on the additional service I purchased in May 2026.
I have read online that Verizon recently purchased Tracfone and has been having trouble incorporating Tracfone into their business. But that’s not a reason why Tracfone customers should suffer. I think QVC and HSN should both respresent their customers to Tracfone management and get this resolved ASAP.
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Moderator- 1 month ago
I’m sorry Tracfone has not been helpful with your service. We would contact them if we had the option to do so, but we don’t. Our Tracfone packages come with a separate activation for our promotional offers to obtain the minutes/texts/data. The promotional packages are usually added to the device outside the regular Tracfone agents. If you are having trouble attempting to “re-up” and add more service credit I would advise calling Tracfone and if the agent cannot help, request a supervisor if available. Hopefully they are able to help.
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Many of us who purchased the Samsung A17 special on QVC recently had a horrible time getting the 4500/4500/4.5 package added. QVC was of little help to us. Weird seeing another package being added to a Tracfone without resolution of the other problem.
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CALL tracfone customer service, they’re always willing to help smooth out the kinks. write down any tracfone questions you might have just to knock everything out all at once.
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Posted in Electronics
4 Replies
1 month ago
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