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First I got a call from a number I don’t recognize. I did not answer. Then I hear the message stating to contact synchrony bank for a late payment, which I could not have since I signed for autopay with HSN (comenity bank). So, I called and talked with someone who told me I now have a new account number. My balance included around $33.00 late payment to which I refused to pay. I payed my balance and the late payment was waved. I then had to register with synchrony bank and establish a new account with the new number I was given by synchrony bank. She told me I would get a new card in about 10 days. We will see.
HSN never charged taxes before, QVC has been a negative for me. I don’t use it anymore unless there is free shipping. This “corporate” decisions hurt the consumer. But greed in corporate America has no limits.
Posted in Forum: Talk Among YourselvesYou need to go here ——>
Register your new account using your old Hsn account card number if you don’t know this you will most likely have to call and pay by phone with an account representative at Synchrony the new number is 844-889-9676.
Once you set up your account online add a new checking account to make a payment.
I hate the idea of sending a payment without a new card number on it. it could easily get applied elsewhere in error. I did receive my HSN MAsterCard weals ago, but Synchrony Bank told me yesterday the HSN card will arrive by Sept 5, my payment is due on the Sept 7th so I have to send without a new card number. This is wrong.
Moderator- 08.27.19 11:11 AM
@mick45, they were sent by mail. You can send your payments to:
PO Box 530940
Atlanta, GA 30353-0940
You can also call Synchrony at 888-724-6649 and create an online account at HSN.SYF.com.
Posted in Forum: Customer ServiceSo do we use our existing HSN account number to register at Synchrony, because they say we are getting a new card and account number sometime in September, but what about payment due before then, can we pay online aftering registering 0n 8/26 and use our existing HSN account number? This is very confusing and not enough explanation. I did get a letter in mail a while ago saying after 8/23 would not be able to access our Comenity account online, and on 8/26 to register online at hsn.syf.com, and new cards and account number would be issued sometime in September, but just wondering if I use my existing HSN account number while registering on 8/26 at hsn.syf.com?
- Moderator
- 08.26.19 11:07 AM
@helbob, sorry for any frustration through this process. You can send your payments to:
PO Box 530940
Atlanta, GA 30353-0940
You can also call Synchrony at 888-724-6649. Starting today you should also be able to create an online account at HSN.SYF.com.
Posted in Forum: Customer ServiceI don’t like the idea of Synchrony Bank taking over the HSN card. Seems like this will be the last time I buy something here, besides my bill is due tomorrow and I don’t know how to pay. Can’t find anything, try to log in to pay it and it says I have to contact my new lender, how do I do that. Ugh, feeling frustrated
Hello Everyone,
Oh no, I’ll have to totally disagree. My experience with Comenity was a workout. I’ve been with them for years, and while I had no problem other than paying the bill – lol. I believe they set cardholders up for failure, and I’ll tell you how. First, they did not have a “Monthly Recurring Payment” option. Comenity is my only card that requires you manually pay it each month. To add insult to injury, their system will only allow one (1) payment at a time. It would ruffle my feathers every single one of the 200+ times I had to visit their website over the last ten plus (10+) years. It’s too easy to forget a payment and hurt your credit score.I suggested the change and complained about it each and every month, to no avail. Why wouldn’t they want their payments?
It’s funny, I have to refer to my password book if I want to check on a Synchrony account. You set it up and NEVER have to worry about it again! I’m looking forward to setting up my HSN account with Synchrony. Good luck to everyone out their and GOD bless.
Well, after calling Comenity’s Customer Service number, (1-877-851-3121), I was given a number to call Synchrony Bank’s Customer Service. I called that number and was told it was the wrong number to be calling, so, they gave me another number to call. I called that number and, you guessed it, it was again the wrong number to call concerning our HSN Accounts being transferred to Synchrony. I was given yet another number to call and it was the right one!
For the branch of Synchrony now servicing our HSN Accounts, the number is 1-844-889-9676.
Alissa, (the Customer Service rep I spoke to), explained that the dedicated Website for our Accounts will not be up and running until Monday, August 26-2019 after 8-am EDT. The Website URL is: http://www.hsn.syf.com
Also, we can use our existing HSN Credit Card, but, Synchrony will be sending us new Cards anywhere from Sept 2nd thru Oct; so, be on the lookout for a new Credit Card, (with new numbers), coming in the mail.
Boy, did I ever tear my hair out over this! *lol*
Posted in Forum: Customer ServiceHi. I just went to my HSN Credit Card Account and when I try to Log-in there’s a banner that says:
“This account is no longer serviced by Comenity Capital Bank. Please contact your new servicing lender for assistance.”
But there’s no CONTACT NUMBER or LINK to the website where my HSN Account has gone.
Can you help me please? I don’t know what to do now. Thanks.
Is anyone else having issues using the HSN card after the transition? I know the accounts won’t be accessible to Synchrony until Monday. However, I’m not able to use my card and no one can tell me anything other than I have full available credit I paid my small balance before this transition.
Since they started changing over my credit limit keeps dropping each time i make a payment. I have always been a loyal customer and paid on time everytime never late and now Synchrony drops my credit limit after i make a payment So much for the HSN loyalty to its customers. I am going to be done shopping with them, a shame i liked shopping there. oh well I guess HSN doesn’t need the little guy.
Posted in Forum: Talk Among Yourselvesun September everyone will had been transverd to synchrony bank from commetity.i just read on line that synchrony will decide whos credit card account is worthy of a synchrony credit card inclouding hsn MasterCard,if synchrony didn’t think the account isnt worthy it will be closed. thats” it”.hsn has no idea what a HUGE MISTAKE there making. hsn will regret it. im looking into if i can change my hsn MasterCard over to another store undrr commetity.
Posted in Forum: Talk Among YourselvesToday after paying my last flexpay, I closed my account with Comenity Bank, after all the negative talk about Synchrony which will take over in August, I just decided to end it all, unfortunately since HSN is not the same I started doing business with, has changed from day to night since QVC has stepped in, I just don’t find any incentives, like coupons, discounts etc…to buy anything. I always preferred HSN to QVC but because they have become so alike I will most likely close my account with them too.
if you have a master card with say’ citi bank or visa card with chase or bank of America’ use that one. dont use manly. hsn sends you to commetity where qvc will send you to collections because qvc have always been there own bank. hsn doesn’t know what you pay commetity capital bank, they dont know what your account is with them but i’ will you this”, qvc surley knows, qvc have been doing srnce with GE money bank back befor commetity and synchorny so dont use your hsn card, instead use another mager csrd from another bank so this way qvc and synchorny will never have an account hysteroy from your own personal privet bank, bogus late charges. when hsn stsrts getting high amounts of complaints pouring in’ against synchrony and qvc, hopefully hsn will listen to us customer’s and switch back to commetity.