-
Posted in Forum: Customer Service
Does anyone have trouble logging in to pay your hsn card from the app? This has become annoying to pay my bill online. My login never works and it continues to ask me to register. The virtual chat is no help at all. Sydney, virtual assistant, just told me to go to live chat….I did and it was not available! Go figure. I also had issues with Synchrony Bank on the phone today trying to pay my bill. I don’t understand the standard responses the agents give.
Moderator- 3 weeks ago
I’m sorry for the confusion, clm827! The birthday offer is available to HSN cardholders, as we wouldn’t otherwise have access to your birthday information. If you have an HSN Card and haven’t received your birthday coupon, please reach out to Synchrony Bank to see if there have been any changes to the offer
- Moderator
- 05.09.26 9:08 PM
I am so sorry for the inconvenience. You may contact Synchrony bank to request receiving statements by email for free.
HSN Card: (844)-889-9676
7:00AM ET- 2:00AM ET, 7 days/week
TDD (for deaf or hard of hearing) (888)-819-1918
ennui, IT’S HSN, because I have amazon and sams club with Synchrony Bank, and getting paper statement, and I’m do not have to pay $1.99 for paper statement.
it’s hsn.
BTW, it’s not HSN, it’s Synchrony Bank.
Probably not in stock. Even though you don’t have the item it’s been charged & when “billing” rolls around, you still have to pay for items you don’t have. HSN blames SYNCHRONY. Claims you’ll be REFUNDED.
Synchrony Bank is updating their sign in page.
I had to create a new password,etc in order to access my accounts.For me I can access QVC, Lowes, HSN, and Amazon store card all on the same page since they issue the cards.Once I updated I got a conformation email stating.
Creating a new sign in now will let you service the accounts issued by Synchrony you have today – and any you add in the future.
Please note this sign in is currently available to access participating accounts but will be available across Synchrony credit and financing products in the future.So possibly you just need to update to the new sign in page.
- Moderator
- 01.31.26 12:15 AM
Hi @donahda, I apologize you’re having troubles accessing your HSN Credit Card Account. Our HSN Card services are handled by Synchrony Bank, so I don’t have access to account information to troubleshoot this with you. For assistance, please contact Synchrony at (844)-889-9676 for HSN Card or (844)-889-9674 for HSN Mastercard, available daily from 8 a.m. to 1 a.m. EST. I’m sorry for any inconvenience.
I never go to the synchrony-HSN through the HSN application because for security reason I only go to a bank website directly & never through a 3rd Party. You can go directly to synchrony credit card online and access your credit card.
I know there was an issue for a couple of days when I tried to go in directly because they are switching systems. I had to change my log in password to my account and then I was able to login right Into the system. Apparently my user ID was transferred to the new system but my password did not meet the new requirements so once I changed the password then I was able to access my accounts but I did have to do that directly on the synchrony credit card website. It did gives these warnings for the past several months about changing my user ID/password but I thought it met all the requirements. Apparently it didn’t so this month it wouldn’t let me in & after a couple of frustrating days I figured out the password was the issue. I admit they should tell you the issue instead of giving us a system error message.
I would like to say that I’m unable to login either. I have an automatic payment that goes to my HSN Card account every month, so I know it’s in good standing. Definitely not a problem on my end. Therefore, this leads me to believe that it must be a more widespread problem.
I would think that HSN would at least contact Synchrony to inquire as to why your customers are unable to access their accounts. If for no other reason than to provide good customer support and be able to tell us what you found out – when the maintenance (if that’s the issue) should be completed, if they’ve been hacked, had a bad update, WHATEVER.
I agree with the original post. If we couldn’t get logged it to make a pmt, I feel sure we’d get a late charge.
- Moderator
- 11.19.25 11:19 PM
I sincerely apologize for the frustration and inconvenience you’ve been experiencing, @craigdw2. Regrettably, we are unable to assist with issues related to your HSN card account here, as we don’t have access to your payment information. I recommend reaching out directly to Synchrony Bank for assistance, they will be able to help you access your account and resolve this issue. We are very sorry for the trouble this has caused and truly appreciate your understanding.
Posted in Forum: Customer ServiceI have been trying for several days to look at my balance and to pay some on my bill before it’s due. I bet if the shoe was in the other foot and I was not paying on time , you would be sending me notifications and claiming to cut my card off and all the other things when someone is bit paying. So if this is still down when it’s time to make my payment , you all better not say a darn word. This is so ridiculous. This is Synchrony Bank. I go from HSN Pay Bill and goes to the S Bank. When I log in , it immediately tells me u the site isn’t available. This is crazy. It been this way every time that I have gone in this week. Most companies would have had this tech issue fixed within x amount of hrs. Your hours are way past being cool. Please fix it. Or I can pay off HSN and go elsewhere. Seriouskly????
- Moderator
- 11.04.25 2:30 AM
I’m sorry to hear about the trouble with your account, @amyred. I don’t see any outstanding EasyPays on your HSN account. If this is related to your HSN card, we don’t have access to that, but you can reach out to Synchrony at (844)-889-9676 for help.
Let me know if you need anything else!
MsLomo, Thank you. I appreciate your kind words. And bless you for reading that long, long explanation (lol)! 🙂
I try to treat people the way I like to be treated (however, sometimes, unfortunately, my aggravation shows … lol). We all make mistakes, but it seems that someone made a doozie of a mistake on my account. Poor Shawn probably inherits all types of problems and so do a lot of the other agents/reps. I understand because I had a job while in college that required me to deal with customers on a regular basis. Sometimes, while I understood and emphasized with the customers, the store would only allow me to do so much. I understand the hurdles they are expected to jump through at times. I have to honestly say that everyone at HSN who I dealt with have been nice.
I have shopped with HSN for over 30 years now and mostly have had the best of luck with them. However, I have to be honest and say that QVC does not appeal to me. I tried QVC, but the mistake made on my account recently reminds me so much of QVC (sorry, QVC, but it is true). I hope that this is not going to be a trend with HSN. As it stands, I have paid off all my “legitimate” flex pays, so my balance should be zero. If this mistake is not fixed very soon or if it pops up again next month in the form of a flex pay that I have already paid, I will be going outside of HSN and Synchrony Bank for a resolution. I will be losing my patience shortly if this matter is not closed for good and, while the gesture was really nice, I am refusing the $25 spendable kash as I just want the correction I requested. It is not rocket science.
Thanks for wishing me luck. I hope that nobody else has to this problem. We’re going to keep our fingers crossed for all of us (big grin). 🙂
Shawn, Thank you so much for your email. I appreciate your suggestion regarding Synchrony Bank, and I will definitely check with them again if the pending charges do not drop. When I checked with them the other day, they told me to check with the merchant (HSN). For the record, I really did not expect the Spendable Kash (just the correction and no more strange charges, etc … lol). I probably will not use it, but it was a very nice gesture. I value my time more. Lol … that happens as one gets older. Hopefully, we have it straightened out as everyone needs to be paid (but nobody wants to overpay … big grin).
Well, HSN shoppers, it looks like Shawn and HSN have gone the extra mile to help out this customer, and it appears that everything is straightened out now. (I hope so anyway). Thanks, Shawn and HSN. And thanks to the Rep who (chatted with several) so thoughtfully issued Spendable Kash even though the only “reward” I really want is peace of mind and for what happened not to happen to any other customers as it is time consuming trying to pinpoint errors sometimes.