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It could be related to Walmart leaving SYNCHRONY BANK.They are in process of switching their credit card to Capitol One.I wasn’t even aware an HSN payment could be made at Walmart.
Posted in Forum: Customer ServiceI’m not able to make a payment on my HSN card since synchrony took over. I called Hsn because I wanted to make my payment by phone since I couldn’t find my card. They said I would be getting a new card & today i received my bill with past due amount and no replacement card.
Oh great, glad you were able to sign in (sign up again) and do so! You know, I’m not sure, some reps are not always as familiar with what can and cannot be done, that’s why you have to sometimes request a supervisor to get certain things handled. I also believe that many customers when are getting new cards, so the assumption is that you have to wait until the new card comes in to do anything with the account, but that’s simply not true. Also, check with Synchrony, as they have a longer time for accepting payments on the day your payment is due. For instance, Comenity’s cut off time online was 8:00 p.m. (Eastern) on your due date, however, Synchrony allows up to 11:59 p.m. (Eastern) on your due date, although I would not encourage anyone to wait that late in the evening to pay. But just in case something happens or comes up, it’s always nice to know there’s a little bit of wiggle room 😉 Hope this info helps as well 😀
You can call customer service for the phone number of Synchrony Bank. If you don’t have your old HSN card number, or new Synchrony Bank number, they will use your SS# to get your account. I think you can make a payment over the phone. Hope this helps.
Posted in Forum: Customer ServiceHello to all,
I have not received anything in the mail regarding the change, no new cc!
I was getting nervous since my payment is due on the 13th, here is the
customer service phone number, I called and was able to make my payment on time!
1-844-889-9676 it’s automated. Hope this help!
Moderator- 09.12.19 3:09 PM
Hi @parbre – Sorry for the inconvenience. While we can’t provide full account numbers over the phone for security purposes, there are a number of ways we can help:
-Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member
-You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
The team can help process payments (and waive any fees), update your account details and answer any questions you may have on your account.
To sign up for Eservice, you will need your full account number. Your next statement, which should arrive within a couple of weeks, will provide the account number you need to sign up.
Again, we’re sorry for the inconvenience. Thank you for being an HSN Customer!
Posted in Forum: Customer ServiceI signed up for the synchrony transfer thin back on August 26 like the letters said to do. I signed up and it let me in. Once I signed out it would not let me in. Said it could not access my account. So I signed up again with different screen name and password. Once again once I signed out it would not let me back in ( September 1 was when I did that ). So I called and the guy was like are you sure your going throughout synchrony I was like yes. I was told to keep trying. So I have been. Guess what same thing they can not access my account, their system can’t find me, or their system is having technical issues or whatever. I would like to be able to get into my account so I can see what I owe. I’m sure they want their money on time. Which I have always be prompt with my payments and never late. I don’t understand why HSN switched over to this bank. It was much better the old way. It’s getting very frustrating when I check multiple times a day and can’t get into my account!
Posted in Forum: Customer ServiceMy HSN account was closed but I am still making payments on it. I am trying to create an account on the Synchrony page but they require my HSN card number but I no longer have the card, its either lost or misplaced. In calling HSN they referred me to Synchrony which then requires me to register a Synchrony account; therefore I’ve come full circle and accomplished nothing. The Synchrony page says the card number is on the statement My oldest statement is 7/2015 but I don’t see it anywhere on it. Wonder where I can find that number. Today is Sunday so maybe a weekday will have more people who can help? frustrating…
- Moderator
- 09.07.19 4:45 PM
Hi @zadaann! I’m sorry for the inconvenience. While we can’t provide full account numbers online for security purposes, there are a number of ways we can help.
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
The team can help process payments (and waive any fees), update your account details and answer any questions you may have on your account.
To sign up for Eservice, you will need your full account number. Your next statement, which should arrive within a couple of weeks, will provide the account number you need to sign up.
Again, we’re sorry for the inconvenience. Thank you for being an HSN Customer!
Posted in Forum: Talk Among YourselvesI tried to log in and make my payment which was due today. I now have to try to locate my HSN card and evidently set up a new account? Also, I got an email from Credit Karma today saying that my HSN Account had been closed by Synchrony Bank. It’s in good standing so I have no idea why they would have done this. Bad decision on HSN’s part.
- Moderator
- 09.06.19 5:08 PM
@jazzzy12,I’m sorry for the inconvenience! We definitely want to make this a smooth transition for you. While we can’t provide full account numbers online for security purposes, there are a number of ways we can help:
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
The team can help process payments (and waive any fees), update your account details and answer any questions you may have on your account.
To sign up for Eservice, you will need your full account number. Your next statement, which should arrive within a couple of weeks, will provide the account number you need to sign up.
Again, we’re sorry for the inconvenience. Thank you for being an HSN Customer!
Posted in Forum: Customer ServiceLet me begin did not receive new HSN card and payment was due 9/10 called synchrony and talked to a person who told me to just send in my payment to synchrony bank with no account number I was afraid but did not want a late payment I began checking my statement a couple days later and no posting of payment yesterday I called again and was on phone for one hour but the problem was solved by a very nice customer service rep my payment went to my qvc account and not my hsn account the customer service rep had to transfer the money from qvc to hsn I just checked my account this morning and the money was applied she also told me my new card is being sent out on the 7th I would suggest if you made a payment and it’s not showing up to call Hopefully everything will be settle by the next time payment is due and I receive my new card
Posted in Forum: Customer ServiceCouldn’t pay my bill through HSN. Still have not received a new number or payment information from Synchrony Bank. Had to make phone call as the on line option would not work. Bill was due. Cannot make a purchase as I have no new number. HSN made a huge mistake. Will be shopping elsewhere.
- Moderator
- 09.05.19 12:03 AM
Hi @inktwin! We’re so sorry for the inconvenience. While we can’t provide full account numbers online for security purposes, there are a number of ways we can help.
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
The team can help process payments (and waive any fees), update your account details and answer any questions you may have on your account.
Again, we’re sorry for the inconvenience. Thank you for being an HSN Customer!
- Moderator
- 09.04.19 11:55 PM
Hi @acantu2! We’re so sorry for the inconvenience. While we can’t provide full account information online for security purposes, there are a number of ways we can help:
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
The team can help process payments (and waive any fees), update your account details and answer any questions you may have on your account.
Again, we’re sorry for the inconvenience. Thank you for being an HSN Customer!