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I would like to say that I’m unable to login either. I have an automatic payment that goes to my HSN Card account every month, so I know it’s in good standing. Definitely not a problem on my end. Therefore, this leads me to believe that it must be a more widespread problem.
I would think that HSN would at least contact Synchrony to inquire as to why your customers are unable to access their accounts. If for no other reason than to provide good customer support and be able to tell us what you found out – when the maintenance (if that’s the issue) should be completed, if they’ve been hacked, had a bad update, WHATEVER.
I agree with the original post. If we couldn’t get logged it to make a pmt, I feel sure we’d get a late charge.
Moderator- 11.19.25 11:19 PM
I sincerely apologize for the frustration and inconvenience you’ve been experiencing, @craigdw2. Regrettably, we are unable to assist with issues related to your HSN card account here, as we don’t have access to your payment information. I recommend reaching out directly to Synchrony Bank for assistance, they will be able to help you access your account and resolve this issue. We are very sorry for the trouble this has caused and truly appreciate your understanding.
Posted in Forum: Customer ServiceI have been trying for several days to look at my balance and to pay some on my bill before it’s due. I bet if the shoe was in the other foot and I was not paying on time , you would be sending me notifications and claiming to cut my card off and all the other things when someone is bit paying. So if this is still down when it’s time to make my payment , you all better not say a darn word. This is so ridiculous. This is Synchrony Bank. I go from HSN Pay Bill and goes to the S Bank. When I log in , it immediately tells me u the site isn’t available. This is crazy. It been this way every time that I have gone in this week. Most companies would have had this tech issue fixed within x amount of hrs. Your hours are way past being cool. Please fix it. Or I can pay off HSN and go elsewhere. Seriouskly????
Posted in Forum: Customer ServiceI have had many issues with Synchrony Bank with the HSN credit card and others as well. They “forget” to send me a statement and then I receive an email saying that my payment is due the next day or I will receive a $30 late payment. I can’t check my statement because they have not sent me one (for which I am charged a fee of 1.99 for a written one). Calling for assistance to get a statement takes 24-36 hours which then generates a late charge. This lessens the desire to use the HSN Card–I plan to use another way of paying, if that will work. HSN GET RID OF SYNCHRONY BANK TO PROCESS YOUR CREDIT CARDS. I would hope I am the only one with this issue–customers be aware.
- Moderator
- 12.27.24 11:41 AM
Hi, @nana2024. I have removed your address from the public post for privacy. We are unable to see complete card numbers, but if you contact Synchrony Bank directly, they can assist you.
You can go to the Synchrony Bank website: https://hsn.syf.com
From there you can log in and make a payment.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
Nowadays I only place orders on free shipping days or on items where shipping is free.
Synchrony Bank has the highest interest rates out there and now they charge $1.99 for paper statements. I wish HSN would finance their card with a better bank. Once an HSN card balance gets somewhat high the monthly payment is almost as much as the interest. Loan shark comes to mind every time I get a bill from HSN. I have now switched my payment option to a different account so I can pay the HSN card off and cancel it. I prefer to not use pre-paid return labels because I want to confirm that I received the entire refund on my statement. It is unsettling to have to pay several dollars to return an item that was shipped to me for free. If HSN would charge less to return items that would be nice. If I purchase a clearance item w/free shipping and then return it, I should not be charged anymore than $3.50 for a pre- paid label.
I agree with you. I never open any bills on line or in fact anything that comes from a bank or company that has to do with money – I just delete emails about accounts, applications for charge cards, and anything about money and bills immediately then go to my delete box and permanently delete them. Several companies I paid on line a long time ago were hacked. These were good companies that got hacked and our info went to hackers so the companies are required to notify us that our info was taken. I was advised to change all my passwords which I did and have been notified by a credit agency that my email address is on the dark web and there’s no way to remove it from the dark web where personal info is sold, so change my passwords. This is why I have cancelled all my Synchrony charge cards. I will not be forced to get online statements or pay online and I will not pay a “paper fee”. SO far Paypal has not been hacked and it is the only way I pay on-line, but I prefer paper and mail.I mail checks as payment. I never write my full account number on my checks and my address is not included on my checks. Lots of people don’t know that you can just have your name on checks without your address. The less info out there – the better.
I think that all Synchrony accounts are having this applied for the paper statements. The real problem is that for a lower percentage rate if something bad happens, I can get longer payments on a new account through several credit cards with no interest and paper statements. It isn’t really a good move for Synchrony IMHO.
Posted in Forum: Talk Among YourselvesIf you have not already received a letter from Synchrony Bank you should be receiving one very shortly. Effective July 11,2024 anyone who receives a monthly paper statement will be charged $1.99.
I believe this is outrageous! NO other credit card company I have charges me a fee to receive paper statements.
Below are some of the reasons why I strongly encourage EVERYONE to contact HSN and QVC and make your voice heard. I myself spoke with a supervisor for over 20 minutes yesterday. I also requested since the telephone calls are recorded to have the senior management staff listen to it.
1) You are locked into paying a monthly charge for an extended time if you use up to 5 flex pays with any coupons or offers for discounts. The offers/coupons require that you put the payment on the HSN/QVC card to be entitled to them.
2) If Synchrony Bank is allowed to get away with this, I assure you other credit card companies will soon follow suit.
3) If you are reading this then you have access to a computer and email. But assist those who are customers of HSN/QVC who are not as tech savvy or have access to the internet. They NEED our help.
4) I use the convenience of a paper statement to keep accurate track of the due dates for credit card payments. The late fees will be raised up to a maximum of $41 and interest rates of 34.99%. Can anyone afford this? With receiving over 300 emails per day, the email giving me my statement may get overlooked.
Now is the time to make your voice heard before it is too late!
Sincerely,
Brenda
Synchrony will also arbitrarily close your accounts. I’ve been a HSN customer for over 15 years; just got a card within the last three years. I’ve always paid my balance down or sent more than minimum payment on time. Because of an unexpected kitchen replacement, I used more credit than usual but continued on time payments. My account was closed for among other reasons
“Lack Of Real Estate Secured Loan Information”. No one at Synchrony or the credit union can explain what that means. How do you close an account but can’t explain why?
Synchrony is not a good financial partner for HSN. They charge exorbitant interest rates, do not consider past/current payment history or have knowledgeable customer service reps. I’ve moved any remaining flex pays to another card and don’t plan to place another HSN/QVC order. Be very wary of Synchrony – they also service other retailers like Lowe’s and Mattress Firm.
I opened an HSN card last October in order to get $50 off an item I needed. By the time the second payment was upcoming, I still had not received the invoice from Synchrony Bank and each time I spoke with them they just kept saying it had been sent just wait a bit longer! They would not accept a payment from me until I could call them with the HSN-card Number and Invoice and HSN were unable to help. I don’t like waiting past due dates to make payments because I avoid interest at all costs, and I got impatient and ended up paying off all the due flexpays using another card, and canceled the HSN-card. However, the item malfunctioned and had to be returned. HSN refunded me what I paid them and I never noticed that I had not received a refund of the original amount from the HSN-card and had to chase that up myself. I have just last week, 16th February, received a check from Synchrony Bank! Everyone out there who may be in a similar situation – don’t forget to check your refunds because some of it might be waiting for you to ask for it back at Synchrony Bank!
Posted in Forum: HSN TVBeware of the outrageous interest rates being charged by Synchrony bank. If you have an HSN card, use it sparingly or pay off asap. HSN has been partnered with this Loan Shark level banking institution for a long time, and their interest rates are 10% or higher than most other cards. Just so disappointed in the quality of HSN product lines lately, then being poked in the eye by Synchrony is a double insult. I will be on a full payment at time of purchase basis with HSN for any future purchases. I am fastidious in my financial obligations, with a FICO score of 839, so I’m not a slouch when it comes to managing my purchases. Unfortunately, I DO like Andrew Lessman products, and the occasional modestly priced piece from the Mine Finds collections, but otherwise, no thanks. Sad commentary on the decline of HSN, which used to be a fun place to visit, watch, and shop. All done with my ramble. Thanks.
- Moderator
- 02.14.24 5:09 PM
I would be happy to look into this with you! I do see that you have an HSN card on your account. Did you want to add a new one, or were you wanting to make payments? If so, you would need to reach out to our partners, Synchrony Bank, directly at 844-889-9676.
This may have something to do with Synchrony Bank. I’ve been a good HSN card holder for at least three years, 100% on time payment history, multiple double minimum payments made, have paid off card once, etc. On 12/17 I received an email advising my credit limit has been lowered leaving me with $45 during Christmas. The biggest issue is that lowering the credit limit also lowers my credit score.
Synchrony Bank is generating lots of complaints about treating loyal customers this way. It’s not illegal but it’s smarmy. I’m only one person, but I won’t be ordering from HSN or QVC anymore after more than 15 years. HSN/QVC have partnered with Synchrony and a company is judged by its choice of partners.
Merry Christmas and I hope you all get your money back in time to have the holiday you want.
Synchrony bank was no help at all. I do not understand how my flexpay with HSN & my HSN card could be over a thousand dollars different. I changed my payment method to my visa. HSN got paid. I know I paid twice for quite a few items. I am not happy. I have been ill. I will have to sit down and start filing disputes. I did pay the card off so I would not have my very good credit ruined.