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Since I can’t post a new topic, I will tell you that something is not right with HSN. How I had a zero flex pay balance & my HSN card had me owing around $1500.00 at the same time is beyond me. I have never received a real answer other than the fact if you change your payment method HSN does not notify Synchrony band your HSN cc. Some help would have been nice! I have paid an expensive price for a lesson I won’t forget. I paid because I have a very high credit score. If I didn’t, I would never have paid Synchrony. It’s like no one really looked at it. I will deal with it after Labor Day.
I changed my flex pay to my Visa. If you read above a moderator said they do not notify Synchrony bank if you pay by a different method. Why HSN allows you to change a payment method is not right. If they don’t notify you HSN card they get paid twice!
HSN_Krissy Moderator 6 days ago
Hi, I am sorry to hear of your experience. If you pay your FlexPay with a Visa, we wouldn’t notify Synchrony Bank because they have nothing to do with a charge to a different credit card for another financial institution. I changed my payment method to my Visa. I have been fighting with my HSN card since May 23rd. They billed both cards! If that’s the way it is why does HSN allow you to change your payment method? They get two payments. I did that with many orders or I may have never noticed it. I am sure it has happened to me in the past. I am really upset. No help from HSN!!!
Me either!!! I changed my payment method on my flex pays & have been waiting to get reimbursed since May 23rd. Never ever change a payment method. HSN gets paid twice! They should not allow this practice. They don’t notify Synchrony bank that you’ve paid anything. I as so mad at HSN right now.
Posted in Forum: Talk Among YourselvesHSN_Krissy Moderator 5 days ago
Hi I am sorry to hear of your experience. If you pay your FlexPay with a Visa, we wouldn’t notify Synchrony Bank because they have nothing to do with a charge to a different credit card for another financial institution. So why does HSN let you change your payment method??? They get paid twice. I filed a dispute on May 23rd & still have not received my money back. My next step is to contact my Visa & dispute all of my flex pay charges that I changed to Visa. There is nothing I have to have from HSN. I can find the same items or very similar elsewhere.
Where should I send paperwork? To HSN. I have already mailed it to my HSN card. These disputes started May 23rd. I received no help at all from HSN. The Synchrony bank card knows I was double billed. They should have my paperwork the middle of this week. You can’t look up payments made to my Visa card??? If you aren’t going to notify the HSN card why on earth would you let someone change a payment????? I am so mad right now. I have over $1000 paid twice!!! I believe it happens often but isn’t picked up if it’s a few charges. I’m sure it happened to me before. When it’s at least 30 transactions I noticed it & reported it to HSN & the HSN card. Please look into this! Thank you,
**Edited by HSN: Removed first and last name to comply with Community Guidelines**
I hate to tell you, but it happened to me. If I had 5 flex pays & I changed one or more to my Visa I still was charged all payments to my HSN card. My visa statement shows the exact same payments. Synchrony bank confirmed it with me this morning. I have sent my Visa statements to them so I can get reimbursed. HSN has been no help at all. I am very disappointed with this situation. I am stressed to the Max. I am disabled & love HSN. I believe you should not allow customers to change their payment method. I am out a lot of money. I changed around 30 flex pays. I really wish HSN could have been more helpful.
Posted in Forum: Customer ServiceAll I can say is thank you for not verifying with my HSN card payments that I made on my Visa. Now I have to start a new dispute! I have sent Synchrony bank copies of my visa statements I am so stressed out right now! You should not allow people to change their payment method! If you are not going to let Sychrony bank know that payments have been made by a different payment method. Great customer service HSN.I thought you were an honest company. Not anymore. If you don’t cooperate with these disputes, I will have to dispute them with my visa card. It’s not a small amount. It’s about 30 transactions. I’m disgusted! You lied to me on a three-way call. I hope you will work with Sychrony bank this time!!!
I have been in touch with Synchrony Bank & HSN. I do love some items that only HSN sells. I will never do a flex pay again. I was sick in Feb.
March & April. I thought everything was okay. They allow you to charge to a different card. I did that & I have had no help! The payments I made on my visa don’t show on my HSN card. They still charged me for all flex pays. I am not well & this matter only adds to my stress!
Posted in Forum: Talk Among YourselvesCalled Synchrony Bank because I wanted to pay more of my easy pay balance than my new balance talked to a person and she said just give me your checking account number and I will make the adjusted payment amount got a email the next day saying my payment was successfully submitted kept checking my checking balance and no hsn payment showed up waited a week went to my statement on line and saw that my payment that I was told was paid was rejected Called synchrony bank and ask them why and most important why was my payment rejected did not have a answer long story short I will never use epay again
I was told to call 800-933-2887. I did & they would not even listen to my problem. Synchrony bank is not showing payments made with my visa card. Apparently when I changed cards to charge my visa instead of Synchrony bank none of my payments made with my visa are showing. Everything according to HSN is paid. So they have received payments from my visa & my HSN card. I will be calling Synchrony bank when I am alone. I will never use my hsn card again. I will never do a flex pay either. HSN has a big flaw in their system. My flexpay says everything due is paid! Synchrony has me owing more than $900.00!!! Check your statements carefully. I was sick in March & April & just figured it out when I looked at my May bill.
Posted in Forum: Talk Among YourselvesI paid off all my flex pays with a visa card. The transactions posted in Feb., Mar., & April. The HSN card does not show the $0 balance on my flex pays. They have charged me interest. I was set up for auto pay statement balance. Somehow it was changed to minimum payment. I called HSN yesterday & again today. They are supposed to let synchrony bank (HSN card) know. This has caused me a lot of anxiety. I will never use flex pay again. I doubt I’ll use my HSN card either. I am just letting you am just making my shopping friends know.
Our family purchased a $400 gift that we attempted to pay in-full for and were systematically guided by an HSN employee to alternatively accept “interest-free payment plan” which was fraud from inception to intentionality transfer us to SYNCHRONY BANK which we believe usuriously charged us triple the rate of interest with additional penalties and costs.
HAVE YOU BEEN ABUSED BY THE HOME SHOPPING NETWORK (“HSN”)?
NO WRITTEN/SIGNED CONTRACT
NO LEGAL DISCLOSURES
USURIOUS & FRAUDULENT PRACTICESIF YOU ALSO HAVE BEEN VICTIMIZED BY HSN & SYNCHRONY BANK….. STAND UP FOR YOURSELF!
We are preparing a Class Action Lawsuit through the offices of Gregg Lerman, PA in West Palm Beach, Florida.
Contact Us @ 561.531.0359 or @ email: gregg@gregglermanlaw.com
NOTE: The Federal Government has carelessly insured “Synchrony Bank” to $250,000.00 per Account Holder & Claim.
FRAUD WILL NOT BE TOLERATED IN AMERICA! STAND UP FOR YOURSELF! Call/Text/Email Today and join our campaign to stop SYNCHRONY BANK
I cannot order thru smart phone ffor 3 days: have called synchrony and hsn numerous times. My acct is up to date payments and otherwise. One rep wanted me to change my password. I said never mind i just wont irder.
Posted in Forum: Customer ServiceClosed credit cards synchrony bank did the same thing to me I was paid my payments on time I’ve received I open the cards like maybe a year and a half ago to two years and then on my QVC card they just went out and closed it out from under me didn’t even let me know I didn’t get a letter to like two weeks later saying they were closing it and then They lowered my HSN credit so anyway I am I’m paying them off and I’m not ever going to use them again I was never late on my payments and I think I was late once but it wasn’t even 30 days late so it’s bad business.