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You should of gotten a letter a month ago that is when I got mine explaining that after 8-21 no payments scheduled with community will be processed that I had to set up a new account with Synchrony with my current HSN cc # which I did and made my payment that way. I received an email stating my payment was received and processed.. I agree this whole thing is a mess and we should of gotten our new account # to set up our accounts. If you made your payment with Commenity then no it will not go through.
Just received letter today 9/4 about after August 22nd to submit payment to Synchrony Bank no other info like account number. Well I received a bill with a due date 9/10 and I paid it through my online banking on 9/2 what about that payment? They are really making this a pian. If they knew that payments after August 22nd would no longer be going to Comenity they should of had this straightened out before then and not send us bills. Have our new credit cards in hand and account numbers so we can properly pay our bills to the correct bank. Now what happens to those who paid there bills that were due on 9/10 to the other bank? Is my account going to be properly credited??
I hate Synchrony! So many problems with the Q card and TJX. Closed Q card because of fraud on my account. cS is ignorant and refuse to help. The Q is trying to get rid of the HSN brand. Received letter today from Sync stating for online payment via HSN.SYF.com. No such thing! If u call in payment there is a charge. We are all getting ! SYN is not ready for the transition and we have to suffer. I’m done with online shopping and will shop at brick and mortar stores. Cheaper and no shipping charges. Thanks Q and Sync for ruining HSN.
Hi, Lucy. I am sorry you have had all the same problems I had in figuring out how to pay our HSN Bill. UGH!
Alas, Tatianna is incorrect. I was told that we don’t have to wait until we get the new cards and, indeed, that is the case. I made a payment to my account at the Synchrony site just today. If you follow my instructions, you will be able to get to the site, register with your existing HSN Account number, and make a payment.
I just called Synchrony Bank looking for the mailing address and got nowhere. Because I make payment through my bank, they contact me with a new HSN account number. I asked Synchrony and again no help.
What a disaster! Synchrony just sent me a letter(9/3) that Comenity should not receive any payments from me as of 2 weeks ago. The most recent bill I got from Comenity said to send payment by 9/10, What? My head is spinning.. So I called Synchrony and asked what to do and was told in so many words ” NOT OUR PROBLEM”. They told me to call Comenity and try to get my money back myself. You call this a bank transition? They even suggested that I might have to sue them to get my money back, Bottom line? I have to pay a great amount of money twice and then try to get the other bank to pay me back. HSN, is this the best you can do? If so I’m shopping elsewhere.
I am just finding out that my HSN card was change to Synchrony Bank. I will miss Comenity pay because when we had to evacuate 2 years Comenity bank gave us up to 2 months to pay on our credit card wave fees, but Synchrony bank expected that payment on time even though we were evacuated because of the hurricane. Comenity Bank had a heart, Synchrony did not care and that is the difference with the 2 banks.
If you call the number it actually says “ issuer of your hsn card through synchrony bank” I had absolutely no trouble whatsoever signing up with my old account number. I have multiple cards through synchrony. Walmart, Sams, Tjx, Lowe’s, PayPal, just to name a few and while these companies are never perfect, I am certain unless your card didn’t transfer or you don’t have the proper account information to register that link is the correct link. I have also never paid any fee to make a payment through the telephone on any of my cards with synchrony. Best of luck to everyone.
Moderator- 08.29.19 10:00 PM
Hi, @emt1404! I’m sorry for the inconvenience. While we can’t provide full account numbers for security purposes, there are a number of ways we can help.
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
The team can help process payments (and waive any fees), update your account details and answer any questions you may have on your account.
Again, we’re sorry for the inconvenience. Thank you for being an HSN Customer!
First I got a call from a number I don’t recognize. I did not answer. Then I hear the message stating to contact synchrony bank for a late payment, which I could not have since I signed for autopay with HSN (comenity bank). So, I called and talked with someone who told me I now have a new account number. My balance included around $33.00 late payment to which I refused to pay. I payed my balance and the late payment was waved. I then had to register with synchrony bank and establish a new account with the new number I was given by synchrony bank. She told me I would get a new card in about 10 days. We will see.
HSN never charged taxes before, QVC has been a negative for me. I don’t use it anymore unless there is free shipping. This “corporate” decisions hurt the consumer. But greed in corporate America has no limits.
Posted in Forum: Talk Among YourselvesYou need to go here ——>
Register your new account using your old Hsn account card number if you don’t know this you will most likely have to call and pay by phone with an account representative at Synchrony the new number is 844-889-9676.
Once you set up your account online add a new checking account to make a payment.
I hate the idea of sending a payment without a new card number on it. it could easily get applied elsewhere in error. I did receive my HSN MAsterCard weals ago, but Synchrony Bank told me yesterday the HSN card will arrive by Sept 5, my payment is due on the Sept 7th so I have to send without a new card number. This is wrong.
- Moderator
- 08.27.19 11:11 AM
@mick45, they were sent by mail. You can send your payments to:
PO Box 530940
Atlanta, GA 30353-0940
You can also call Synchrony at 888-724-6649 and create an online account at HSN.SYF.com.
Posted in Forum: Customer ServiceSo do we use our existing HSN account number to register at Synchrony, because they say we are getting a new card and account number sometime in September, but what about payment due before then, can we pay online aftering registering 0n 8/26 and use our existing HSN account number? This is very confusing and not enough explanation. I did get a letter in mail a while ago saying after 8/23 would not be able to access our Comenity account online, and on 8/26 to register online at hsn.syf.com, and new cards and account number would be issued sometime in September, but just wondering if I use my existing HSN account number while registering on 8/26 at hsn.syf.com?
- Moderator
- 08.26.19 11:07 AM
@helbob, sorry for any frustration through this process. You can send your payments to:
PO Box 530940
Atlanta, GA 30353-0940
You can also call Synchrony at 888-724-6649. Starting today you should also be able to create an online account at HSN.SYF.com.