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Synchrony lowered my credit limit by $900.00 a few days ago and I’ve never been late with a payment. Synchrony CS couldn’t understand why this was done. This has taken a hit on my FICO score! I paid off a sizeable HSN balance last year then I started to use the card again. It must be the agreement with Synchrony and HSN because, Comenity did me the same thing although I was never late paying them.
Posted in Forum: Customer ServiceI purchased a $600+ item, put on 12 mo. VIP payment. Synchrony Bank billed the entire amount on the first bill. I called HSN and was told to call the bank. I called the bank # and used prompt to for VIP payment and the prompt sends you to HSN not the bank. HSN agent tells me system shows 12 mo VIP payment, transfer to bank, told use prompt #1….did…that’s their automated system, no way to reach an agent. Multiple calls back and forth. Finally reached an agent, told me “they don’t give a monthly payment amount, they bill the entire amount and when I make each payment, I NEED TO CALL THE BANK AND TELL THEM AMOUNT I AM PAYING AND HOW THEY SHOULD APPLY IT!!!” WHAT!!!!! I spoke with an HSN supervisor who took the complaint. Said they didn’t know this was how the bank was billing, but,she can’t contact them. It’s correct in HSN system – 12 month VIP She said, can I call the bank and set up a conference call between the 3 of us. WHAT THE….. So totally unacceptable, item being returned and have another item in transit also with 12 mo. VIP which I’m only opening to get the paperwork and send back. Will pay whats remaining on the bill and cancelling my HSN card.
QVC and HSN contract with Synchrony to offer their card and I’d guess they would have some sort of control over the policies?
Either way, it’s not been a great experience when I’ve not had any issues previously then all of a sudden they close it out before I can even have a chance to correct it. Seems shady to me. I didn’t have these problems when they went through Commenity. I have a Q card also and I’ve had nothing but problems with payments disappearing. When I called in the rep could see the payments and that they were in her words “an area that she couldn’t access”. She had to escalate it to have someone else go in to ensure my payments would get posted properly.
I have another account with Synchrony and it’s been a really good experience. So I’m inclined to think it’s the agreement that the parent company has set up with them.
Maybe it’s better that it stays closed. I don’t know, it just doesn’t seem like a good customer experience when I’ve been a good customer for many, many years.
Posted in Forum: Talk Among YourselvesI’ve had my HSN card now for over 4 years. I’ve spent multiple thousands of dollars with HSN. I have autopay set up but last month, for some reason didn’t go through so I made a single payment and thought everything was fine. I then received 2 letters from synchrony bank. One dates 5/25 informing me that the autopay payment didn’t go through and a second dated 5/27 informing me that they closed my account due to too many declined payments. Never in the 4 yrs I’ve had the card, have I had any other declined payments. They are always on time and payments are way more than the minimum amount due. I called and they couldn’t figure out why it was closed but said I need to make another payment and maybe when it posts, I can call back and they might reopen it. It’s already negatively showing up on my credit report as being closed by the creditor and I’ve been working so hard to get my credit to the point that it is now so I’m just angry. What is going on with this company? Is this the new norm now that they are under QVC?
Posted in Forum: Customer ServiceA few days ago I reached out to HSN/Synchrony about deferring my payment due to Covid-19. I still haven’t received a response & my payment was due yesterday.
How can I get someone to respond to me??
Member- 05.24.20 8:45 PM
Hello @shanael_95 I am able to move FlexPays up to 30 days.
However, if you are looking to change the due date of your credit card payment, kindly contact Synchrony Bank at 1-844-889-9676 and they’d be happy to assist.
Which did you need assistance with?
Posted in Forum: Customer ServiceThe absolute worse company! Can’t even pay my bill because the online website is so messed up. I have a balance of less than $200 and I never even use this card because Serious Skin Care has been discontinued.Every time I sign into the website it tells me my username and password is incorrect. I change it and then it gives me the same message. I have all of my usernames/passwords written down so I know it’s not me. I can’t even schedule a payment over the phone. I wanted to schedule 2 payments at once – can’t schedule ANY future payments. The customer service rep was of no help. Completely useless! Cant pay my account with fast pay either since you closed my account. Yay! I wouldn’t use it anyway! HSN and Synchrony makes everything so laborious and difficult. I wish so much I never opened this card. I have a feeling this company is going under anyway. With horrible customer service like this, why wouldn’t it?
Had my share of too many issues with synchrony bank in establishing my checking account. Due to their error they closed my account. Keep in mind I’m never late on my payments & I’ve been a loyal customer of HSN for years & brought a ton of items. I’m done with this bank. But not a problem as I’m in the process of paying off the account $265 balance & sticking with Amazon.
Thanks again. You were so right. The billing statement from Synchrony is so different from Commenity. There it was staring me in the face at the very beginning of the statement. Who knew to look in that area when prior it was part of the list of items purchased. Maybe another way to offset others from doing the same thing, is to make it part of the “Flex Pay Manager” where it should show the entry and then the refund to your method of payment.
I have the same problem my payment was being sent by my bill pay service,and they Synchrony rejected the payment ,sent it back and then they told me I have to use a visa or mastercharge debit card as they do not accept american Express ok so now I have to pay a machine to withdraw funds than run to my local bank to put the funds on my other account than they can get paid …Well This is my last payment and untill HSN takes my account back I WILL NOT BUY. Walter Hynson
- Moderator
- 10.24.19 12:57 PM
Hi @crushy, I’m sorry for the concern that was caused while you were attempting to place an order. I took a look at your account and saw that there was a payment that needed to be paid prior to placing an order.
Please keep in mind that payments to Synchrony Bank for your HSN Credit Card is separate from any future or outstanding FlexPays that would need to be paid.
- Moderator
- 10.08.19 6:24 PM
@officerof4 I’m sorry for the inconvenience! To manage your HSN card online and to make payments, you’ll want to create an account at HSN.SYF.com. As for your new HSN card, please contact Synchrony Bank by calling 1-844-889-9674 (7AM – 2AM, 7 days/week) for further assistance.
- Moderator
- 10.06.19 3:34 AM
@peej, for payment details and assistance, you would need to speak with Synchrony Bank directly.
Posted in Forum: Talk Among YourselvesI am wondering if anyone else is having issues purchasing items on HSN with the HSN Synchrony card?
When I try to submit my order it says:
“Order Error” and then states:
Sorry we were not able to process your order .We could not process your order for the following reasons. (It does not give a reason)
We cannot process your order at this time. Please call customer service at 1.800.933.2887 to resolve.”I am no where near my limit. So that is not the problem. I spent over 2 hours on the phone this morning with them and Synchrony to no avail. They don’t know what is happening. I can pay with other forms of payment. I am just curious. I was hoping someone else may have had this issue and had it resolved and you could give me the info to give the person I end up talking to tomorrow.
Thanks in advance for any help with this.
Posted in Forum: Customer ServiceAt least on Commenity you seen the difference on your balance right away plus website was so easy to manuever. On synchrony you have to dig to find anything. One part of site shows you made a payment but when you look at recent activity it takes forever to show up. So it takes forever to make a difference in your balance. So in the meantime daily apr rate! Wow.