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Posted in Forum: Talk Among Yourselves
Called Synchrony Bank because I wanted to pay more of my easy pay balance than my new balance talked to a person and she said just give me your checking account number and I will make the adjusted payment amount got a email the next day saying my payment was successfully submitted kept checking my checking balance and no hsn payment showed up waited a week went to my statement on line and saw that my payment that I was told was paid was rejected Called synchrony bank and ask them why and most important why was my payment rejected did not have a answer long story short I will never use epay again
Moderator- 06.15.23 4:04 AM
I am very sorry that your HSN card was closed without your notice. That’s not the kind of surprise that people enjoy, and I wish you would have at least received a letter. Although the card is in HSN’s name, it is administered by Synchrony Bank. I believe they do close accounts after a period of non-use, but still, they could have let you know. That said, it should be no trouble to re-open your card, but unfortunately that’s not something I’m able to do on your behalf. You’ll want to speak with Synchrony Bank directly at 844-889-9676, option 1. Give them a call when you have a moment, and let them know you’d like to re-open your card. They’ll be able to take it from there.
I made the mistake of changing my card to my Visa. I was charged on my HSN card & my Visa! Now I am waiting for Synchrony bank to complete their investigation into duplicate flex pays. It’s not a little bit of money. It’s a lot! I will never do a flex pay again. This process can take more than 60 days! If you use your HSN card do not ever change cards. I am having a lot of anxiety over this. I am posting this so other people will not get in the mess I am in!
I finally got through to Synchrony bank & they did a 3 way call with me & HSN. They are doing the dispute & the HSN customer service rep. confirmed that my charges on my visa were never given to Synchrony bank. Why, I don’t know. I will never use flex pay again.
I was told to call 800-933-2887. I did & they would not even listen to my problem. Synchrony bank is not showing payments made with my visa card. Apparently when I changed cards to charge my visa instead of Synchrony bank none of my payments made with my visa are showing. Everything according to HSN is paid. So they have received payments from my visa & my HSN card. I will be calling Synchrony bank when I am alone. I will never use my hsn card again. I will never do a flex pay either. HSN has a big flaw in their system. My flexpay says everything due is paid! Synchrony has me owing more than $900.00!!! Check your statements carefully. I was sick in March & April & just figured it out when I looked at my May bill.
I spoke with customer service today & I will have to figure out why HSN says I owe $399.98 & Synchrony bank says I owe 1334.07. I called Synchrony & I will dispute the charges. No need to mail statements. I have everything printed out. I will never use flex pay again! I will be looking for the charges that were charged to my visa & my HSN card. The person I spoke with was very nice & said I can do a dispute over the phone. Thanks anyway. Donna
- Moderator
- 05.20.23 8:26 PM
I’m truly sorry to hear that a delay caused you to be charged a late fee, @sugail. Every penny counts these days! I recommend reaching out to Synchrony Bank directly at 844-889-9676. They should have some options to help ensure a smoother process moving forward.
Hi donahda, wow, that’s awful! I don’t have an HSN card because I’ve heard about other people having various problems with Synchrony Bank HSN and QVC cards. Sad to say things have changed at both HSN and QVC. Thank you for letting people know, I hope you resolve that problem soon.
Brighter days ahead 🙂
Posted in Forum: Talk Among YourselvesI paid off all my flex pays with a visa card. The transactions posted in Feb., Mar., & April. The HSN card does not show the $0 balance on my flex pays. They have charged me interest. I was set up for auto pay statement balance. Somehow it was changed to minimum payment. I called HSN yesterday & again today. They are supposed to let synchrony bank (HSN card) know. This has caused me a lot of anxiety. I will never use flex pay again. I doubt I’ll use my HSN card either. I am just letting you am just making my shopping friends know.
- Moderator
- 05.11.23 1:25 PM
I’m truly sorry that your first order with us was canceled, @gloriasue. I share your disappointment and want to help. Though I am unable to see why the order was canceled, if you no longer wish to keep the card, you can speak with Synchrony Bank directly at 844-889-9676 for further assistance. We do recommend reaching out to our Verifications Team at 800-436-6767. This could be something as simple as a mismatched billing address so I encourage you to reach out. I apologize that an email option isn’t currently available. Please let us know if there is anything else we can assist with.
why are all these posts posted on this chat board now,? two and three years ago? why weren’t these posted then? what’s going on with synchrony bank is deception. this law suite should’ve been posted back in august 2021! why put these past post up.now hsn?! this lawsuit is long over! it’s 2021 !!
Our family purchased a $400 gift that we attempted to pay in-full for and were systematically guided by an HSN employee to alternatively accept “interest-free payment plan” which was fraud from inception to intentionality transfer us to SYNCHRONY BANK which we believe usuriously charged us triple the rate of interest with additional penalties and costs.
HAVE YOU BEEN ABUSED BY THE HOME SHOPPING NETWORK (“HSN”)?
NO WRITTEN/SIGNED CONTRACT
NO LEGAL DISCLOSURES
USURIOUS & FRAUDULENT PRACTICESIF YOU ALSO HAVE BEEN VICTIMIZED BY HSN & SYNCHRONY BANK….. STAND UP FOR YOURSELF!
We are preparing a Class Action Lawsuit through the offices of Gregg Lerman, PA in West Palm Beach, Florida.
Contact Us @ 561.531.0359 or @ email: gregg@gregglermanlaw.com
NOTE: The Federal Government has carelessly insured “Synchrony Bank” to $250,000.00 per Account Holder & Claim.
FRAUD WILL NOT BE TOLERATED IN AMERICA! STAND UP FOR YOURSELF! Call/Text/Email Today and join our campaign to stop SYNCHRONY BANK
Which bank? By any chance, was it Synchrony??
(Not positive on the bank spelling.)
- Moderator
- 10.31.22 1:31 PM
Hi @jr2886, I really am sorry to hear about your experience, but would recommend you contact Synchrony Bank directly. Their phone number is 844-889-9676, and they are open 7 am to 2 am ET, 7 days a week.
Posted in Forum: Customer ServiceClosed credit cards synchrony bank did the same thing to me I was paid my payments on time I’ve received I open the cards like maybe a year and a half ago to two years and then on my QVC card they just went out and closed it out from under me didn’t even let me know I didn’t get a letter to like two weeks later saying they were closing it and then They lowered my HSN credit so anyway I am I’m paying them off and I’m not ever going to use them again I was never late on my payments and I think I was late once but it wasn’t even 30 days late so it’s bad business.