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Moderator- 12.10.19 4:48 PM
Hi @jenren159, sadly I’m having difficulties locating an order for you. Please send your order info to HSNSocialCare@hsn.com and we’d be more than happy to look into it.
Posted in Forum: Beauty
SSC was one of my favorite shows and the products were great and kits were such a great value. Loved the way Jennifer demonstrated and described all her skin care.Tried watching her on Evine, but just NOT the same. Prices are high, and the shipping is ridiculous. I don’t think Jennifer likes it there are she is different too.
What ever happened to that long, successful relationship HSN?
- Moderator
- 12.10.19 4:13 PM
I really am sorry to hear that you haven’t received any of your orders @ripken1976. Sadly I’m having difficulties bringing up a profile for you. Please send us an email with your order info to HSNSocialCare@hsn.com and we’d be more than happy to assist you.
I had an order from Nov 19 never showed up. They resent it Nov 30, it’s Dec 10 and I’m still waiting. I’ll never order from HSN again. Qvc although the same company will have your order delivered within a week
@hsn_ryan, I had hoped HSN would take the opportunity to rectify this and I would hear from someone today. Especially given the fact that I requested to be contacted by a manager and/or supervisor. It is too bad they are not half as concerned or as quick to resolve this as they were with removing my reply to you. But the fact remains that a new pair of BearPaw boots were paid for and HSN sent me a pair of gently used BearPaw boots. It has been two days since Customer Service was informed of and acknowledged this, as well as subsequently stating an exchange at the same price would be honored. This is what I was told I would be provided with, it is what I fully expect and I will not settle for anything other than. That said, I do expect to be contacted by a manager and/or supervisor by the end of the week.
Posted in Forum: Customer ServiceHello Customer service,
I need somebody’s help please for 2 REPLACEMENT ORDERS.
Order# 1628699747 and 1628699748
“Too Faced Better Not Pout, But If You Do Keep It Glossy”
I’M SO, SO, SO UPSET.Today, 12/9/19 I received both orders, Except I’m missing 1 lip gloss from each order. The “Spice Cake”.
So, in each order/ see trough box I RECEIVED ONLY 3 LIP GLOSS.SORRY, BUT I DON’T UNDERSTAND HOW CAN A PACKEGING OR SHIPPING DEPARTMENT WORKER/EMPLOYEE CAN MISSED IT, WHEN THEIR PLACED THE 2 ORDER IN A HSN BOX.
UNBELIEVABLE! SORRY, BUT DO THEY CARE ABOUT THEIR JOB OR THE CUSTOMER??
IF THE ITEM BOX WOULD NOT BE SEE THROUGH, MAYBE, I WOULD UNDERSTAND.BUT YOU CLEARLY CAN SEE THAT, 1 LIP GLOSS IS MISSING. FROM EACH BOX/ITEM/ORDER THAT I PAID FOR.
PLEASE, SEND ME 2 REPLACEMENT OF THIS ORDER, THEN I’LL SEND THIS TWO MISSING ORDER BACK TO HSN.
I REALLY WOULD LOVE TO HAVE THE REPLACEMENT ORDERS BEFORE CHRISTMAS,PLEASE LET ME KNOW AS SOON AS YOU CAN.
THANK YOU
ANDREA
Posted in Forum: Customer ServiceSeems there is another scenario to go along with the bracelet that was returned. I just checked my orders and found that the bracelet was listed twice with the exact same order number and the same address issue. I just want to make sure that I wasn’t charged twice. Item # **********. Thanks.
***Edited by HSN: removed order number to comply with Community Guidelines***
Posted in Forum: Customer Service– I have never used HSN before
I used it today to order my husbands Christmas present, paid with card, and got a confirmation number and email. The money was taken out of my account.
30 minutes later I got an email saying my order has been cancelled for no reason. I did not cancel this order and my money is still not in my bank account.I want this order and do not know why it was cancelled.
@hsn_melitza- My problem has already been taken care of. I just wanted to let casterma know that this is a frequent happening. But since you’ve replied to me, I have a question. How will I know if I am qualified for flexpay on a future order? I don’t want to go through that same runaround again.
I just had this happen this past week. UPS online chat was totally worthless…they said call HSN. HSN very quickly and nicely resent the product (it was only a 20 buck order) and it is being sent to a different address. Late in the week I was finally able to talk to my driver and his assistant…they were sure it was delivered, which led us to believe it was stolen. We’ve never had a theft problem nearby but, just say’n, there is an ever growing homeless encampment in the close area. Hate to place blame but I know all my neighbors and I am on a dead end street. HSN was very nice to me in this situation.
Posted in Forum: Customer ServiceOn 11/22/2019 I ordered the Shark DuoClean Slim Vacuum w/Self-Cleaning Brushroll and Accessories (ITEM: 678-989), which was “Today’s Special” for $199.99 and there was also a promo code for $15.00-off plastered all around the website. Added the vacuum to my cart, entered the promo code and chose 6 payments of $33.33. What a great deal, I thought! Until I click submit on my order resulting in the website removing the promo code and overcharging me. Immediately contacted Customer Service who claimed they could not apply it due to my having selected FlexPay. They stated I would have to wait a couple days to contact them for a refund, or cancel the order and place it again. They were told that is not acceptable, I was overcharged due to an issue with the website, and would not risk being charged twice by attempting to cancel the order and place it a second time.
Meanwhile, as I am trying to get that straightened out, my dad gave me his credit card to order a pair of BearPaw Phoebe Hiking Boots with EverWet (ITEM 675-392) for my birthday, and I desperately need them for the winter. So I had added the boots, size 7 Wide, in Wine since Black was sold-out, to my cart and proceeded with entering details to create an account and submit the order. Again the $15.00-off promo code was removed, but I had not checked out, so I closed and reopened the page where it was then giving me a $10.00 promo code instead. Somehow, the $15.00 promo code was available as “Spendable Kash” in addition to the $10.00-off. So the boots went from $65.98 down to $44.64, which almost made me forget about all the hassles. By the time I had finished with the order for the boots, the charge for the vacuum had already reached my bank! Precisely why I told them I would not risk attempting to cancel the order to place it again, and had I done that I would have been charged twice.
It took contacting Customer Service several times through until the next day, each time being told something different, before I was finally refunded the $15.00 I was overcharged. But I did receive the refund within a day or two. On the other hand, my dads card was authorized for the boots TWICE, once at retail and a second time at actual cost. Thankfully the retail one dropped off, even though it should NOT have been on there in the first place. The vacuum shipped on the 24th and delivered on the 26th. In person it was nowhere near as impressive and when I went to register it with Shark I was having difficulties because as far as they were concerned, the vacuum model did not exist. After going through the Shark website pulling up the accessories and replacement parts listed in the booklet that came with the vacuum it was obvious something hinky was going on! The parts were all available on the Shark website, but they required a model number to be selected and this particular model of Shark vacuum did not exist on their website, or ANYWHERE online! I found a Google cached webpage for the vacuum on the Shark website, but it was taken down just prior to HSN going on air with it. Calling Shark Customer Service was even more entertaining because they had ZERO information on this “mystery” Shark vacuum and the gentleman I spoke with was tripping over his own words trying to come up with a story. Well, I had a better story… once upon a time I bought a hinky vacuum that turned out to be a remarketed older junk model that I returned the next day. The end.
I knew better, but I wanted the vacuum returned ASAP so I gave it to my mail carrier, who scanned it on site. As of today this so-called Easy Return does not appear in my account, the tracking number does not provide any information. I had attempted to contact HSN Customer Service and all they said was “just wait”. Yeah, I do not think so, not when they use a second rate shipper like UPS Mail Innovations who I am more than familiar with. So I proceeded to do the ‘legwork’, got in touch with USPS and they located the package for me. HSN received the vacuum back 12/06/2019 and I of course am still waiting on my refund.
While dealing with that, I had received the BearPaw boots which were not exactly what I was expecting. The color was awful, it was not “Wine” but just an ugly Purple and according to the manufacturer tag attached to them, EverWet is a stain repellant and NOT anything to do with repelling water. But I did like them aside from the color, so I requested an exchange and even asked if the black would likely be in stock again. From what I was told it was not likely so I settled on exchanging them for a pair in Hickory.
Saturday I received the exchange and I have NEVER been so disgusted in my life! I open the shipping box and see a BearPaw shoebox that has a rubber band wrapped around it, the corners of the lid torn and the front smashed. It took me by surprise at first because the shipping box they were in had no damage whatsoever. I pull the shoebox out, grab out a boot and pull it from the plastic bag when it hits me. This odor that I can only describe as dirty, wet leather and chemical smell. The boot itself was untied, the tag nowhere to be found and the suede had scuff marks. It took all of a half second to realize I had been sent someone else’s return and HSN apparently sent it right back out their door without ever having even inspected them first.
First thing, early Sunday morning before HSN was open I sent them an email because the boots had in fact come back in stock in black but there were only three pairs. Waited, waited and waited some more but did not get the call I requested. Log into my account, requested a call and it said I would be called in less than thirty minutes. Waited about twenty, received a call from HSN with an automated message saying to wait while I am being transferred and immediately disconnects. Log into my account again, requested a call again. More than twenty minutes goes by, I receive a call with the automated message and again it disconnects. Now I am fit to be tied! So I call myself and initially the woman was apologetic, she had said only one exchange is typically allowed but she would transfer the order from my dads account to my account so that I could make a second exchange given the circumstances and still honor the price too. She asks if she can put me on hold, several minutes later she comes back and needs to talk to my dad for whatever reason was pulled out of thin air. My dad speaks to her, gives me the phone back and she says, “BearPaw is offering a 3-pack of socks or a hat and scarf, would you care to add any”. Very much making it sound as though one of the two would be thrown in for my troubles, and I know better. So I point out the order was on my dads card, considering she had just spoken with him, yet waited to ask me which made absolutely no sense. Then I ask, how much and she rattles off some ridiculous price that had I not been so annoyed I probably would have busted out laughing. Then she asks me if this will be on FlexPay and I was completely lost. I said no, it is an exchange. She then informs me that I am only allowed one exchange, which I have already made. Therefore these NASTY, DIRTY boots they messed up and sent me will have to be returned for a refund and an actual NEW pair ordered and charged to my dads card. Apparently ignorance is a three-letter word spelled HSN if they think they are tying up almost $90.00 of my dads money for a pair of boots costing less than $45.00 when THEY are the ones who messed up in the first place. Not to mention her trying to con me into putting another $30+ on my dads card with the supposed BearPaw offer.
How they stay in business is beyond me and frankly, I feel half of what has been pulled should be criminal! I cannot wait to get my money back for their hinky vacuum and return the gently used boots so my dad can get his money back. Kind of funny though, the vacuum was a Christmas present to myself and the boots a birthday present to me from my dad and thanks to HSN I have nothing to show for either except a lot of wasted time.
Posted in Forum: FashionEver since Diane has been back on HSN, she is constantly talking over, pushy and interrupting the host of the show. She’s got attractive jeans, if you wear your jeans below your belly button, but they’re not for me.
Yes call them immediately. It sounds like they dropped it off somewhere else. It’s their responsibility to back track and find it. Do they have your signature? Nope. Also call HSN and tell them. This is an expensive piece of equipment and they need to prove they gave it to you. Good luck! It might be insured against theft too thru HSN or UPS.
I am watching Diane Gilman right now and I was shocked to see the models in skin tight knit leggings (678-576) with such short tops! Really! You need to be really thin to pull off that look and even then for women of certain age or younger it looks silly to have your camel toe showing. I don’t know any young people that watch HSN. I assumed the audience was for the over 40 crowd. Guess they are trying to get you gals into some sexier clothes. If you are tall and model thin OK, but for the average size 12 and up that look seems like you are trying too hard to be young.
Posted in Forum: Talk Among YourselvesI can’t review a recent purchase because the WRITE REVIEW does not appear. anyone else have this problem ?? happened more than once. also anyone have a problem with the HSN app on iPhone. its really bad !