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Posted in Forum: Talk Among Yourselves
Found out that my RCA Tablet will have to be returned at MY expense to CA, estimated at $36.00. Never in any presentation when they tout NO HASSLE returns do they mention AT YOUR EXPENSE. I find this very deceptive. Before I purchase anything else AT HSN I will be certain they qualify for EZ Return. Sadly, once again “buyer beware”.
Posted in Forum: ElectronicsI ordered my son a iPhone 8 Plus from HSN. I have ordered from here in the past, no issues. So I left the phone wrapped in its original packaging and just wrapped the whole package in wrapping paper. My son opened it Christmas morning and there was no phone in the box. Only a charger and earphones. No pamphlet or any booklet. The adhesive on the bubble wrap had been opened and taped with clear plastic tape. It’s Christmas Day so I have to wait until morning to call. My son is so sad. I requested a replacement and when it arrives I want to pick it up directly from UPS
Posted in Forum: Customer ServiceFor keeping you promise. I ordered Tony Little boots when they were presented as todays special promised delivery the 24th, I honestly did not believe it, and didn’t care because it was a gift to myself, but today they were delivered just as promised. I will complain when something goes wrong but why not also compliment HSN for keeping their word? Merry Christmas to all.
Posted in Forum: HSN ArcadeJust now as I was playing a game a message came across that the flash player would no longer be available as of December, has anyone else seen this message? Does anyone know what it means? Is HSN discontinuning the games? Merry Christmas everyone! Thanks
Posted in Forum: Customer ServiceI ordered a Nintendo Switch Lite on Friday on flexpay using Paypal. I received an email a few hours later stating my order was cancelled. I called 8 am Saturday morning, completely hysterical crying. Being very limited on funds and using all the money I had to purchase this for my son, I was told it would take 72 business hours to reflect a refund. The rep was so nice, spoke to a supervisor, who processed my refund immediately and told me I would see it in a few hours. A few hours go by, and nothing. I called back and was told the same thing and was told to call Paypal to see if they see the pending refund. Paypal stated they had nothing. I called HSN again, and was told they see the refund was sent to the credit department but THEY ARE CLOSED on the weekends and to give it a few hours on Monday morning. Needless to say, I still do not have my money and I called back AGAIN this morning. I was told by another rep that she just processed it again and I would again see it in a few hours. That was 5 hours ago. This is beyond ridiculous.
Posted in Forum: Talk Among YourselvesI ordered a Nintendo Switch Lite on Friday on flexpay using Paypal. I received an email a few hours later stating my order was cancelled. I called 8 am Saturday morning, completely hysterical crying. Being very limited on funds and using all the money I had to purchase this for my son, I was told it would take 72 business hours to reflect a refund. The rep was so nice, spoke to a supervisor, who processed my refund immediately and told me I would see it in a few hours. A few hours go by, and nothing. I called back and was told the same thing and was told to call Paypal to see if they see the pending refund. Paypal stated they had nothing. I called HSN again, and was told they see the refund was sent to the credit department but THEY ARE CLOSED on the weekends and to give it a few hours on Monday morning. Needless to say, I still do not have my money and I called back AGAIN this morning. I was told by another rep that she just processed it again and I would again see it in a few hours. That was 5 hours ago. This is beyond ridiculous.


