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Hi. You should get a faster response if you post your disappointment into the customer service thread within Community. The Mods there are very nice to work with and will take care of you. They have been with HSN for many years.
It seems there was a big layoff in Customer Service and the reason why they did not respond to your e-mail. I had a similar problem and reached out through Community.
Wishing you and yours a very happy and healthy New Year. Hopefully, your glitch in the road will be mended soon.
Posted in Forum: ElectronicsI’m totally on satisfy with my experience on this order. I purchase an IPad as a gift,only to realize on Christmas morning the case had was defective. I have reached out to you at HSN and was given 3 different numbers to contact I had no luck with any of them. All I will like is to have the case replace. But instead was told it can’t be replaced because it was out of stock,and I can return the product. Not just the case but the product as well. So my solution became a choice return it or keep it as it is defective. No other compensation. Very poor customer service, or policy practice. I try sending an email to customer service to see if anyone will assist me but got no response.
Posted in Forum: Clearance, Special & CouponsHi All,
Does anyone have the 20% off code for today only that was displayed on HSN2 about 11 a.m. ? Thanks so much!
@jackiebouvier, I totally agree about those Matla leggings and poplin top…so beautiful.
I haven’t given up on HSN. I do find myself shopping less however. This time last year, I owed them a house note!
Anyway, wishing you and all whom you love peace and prosperity this New Year.
🥳🥳🥂
Oh my this was a breath of fresh air as my Grandmother would say. I bought Marlawynne velvet leggings, white poplin top, the Sheryl Crow trench coat in snake faux suede and the Mongolian Fur camel coat in the full dress length. Adrienne L.. has a place on 5th Avenue in New York. It is absolutely stunning. The favorite item was the trench coat that was thin as paper and feels like a silk suede of outstanding quality. Although she is a rock star she has a team that designs things from her closet….she selects fabulous fabrics that her team of designers that I’m sure are New York based. I’m totally with you on the vendors and the quality clothes mailed out to you. Marlas things along with Sheryl’s came packed as if you ordered them from Saks or Neiman’s. Be selective and don’t count HSN out yet, and my Rara Avis things are simply fabulous. The dress and sweaters she had on the other night were beautiful. I just can’t get everything, of course. Not a strange smell on anything! Yea! Keep it up with the quality vendors…. I just watch my shows during these presentations! Thanks Skingirl13, Happy New Year! 🎊
Moderator- 12.29.19 1:53 AM
I’m truly sorry that you’ve been unable to watch, @njshopper7! Thank you for bringing this to our attention. Please also reach out to your service provider! I have reported this for you. You can also watch online at hsn.com or through Facebook.
Posted in Forum: FashionI did most of my Christmas shopping this year the old fashioned way…brick and mortar. I couldn’t afford to buy into illusions when it came to the gifts for the people I love. I did buy the Sketchers TS. Watched both host and vendor ewwww and ahhhhhh over the cozy foot bed. I purchased the gray for me and the rose gold for my son’s girlfriend. I received them and thought they looked gorgeous! But the comfort level was NOT what was presented. Don’t get me wrong, they are not uncomfortable, just waaaaay exaggerated from the presentation. The memory foam is a slither. See reviews.
Now the good news…
I had been eyeing Rara Avis, 613-206 for quite awhile. Marked down to $120!!! Whaaaa???? Purchased the teal/brown size large. I also purchased the Marla Wynne TS, the same day in scarlet red, 638-793 also size large. HSN was offering free shipping when purchasing $75 or more.
Recieved both coats/jackets today. Straight quality!
I said all of this to say, there are some vendors who just get it right. The sizing for their brand is consistent. The quality is consistent. No stinky chemical smells regardless of color.
And yes, I know we each have different taste and tolerance levels. But for those of us who choose to believe in the “sales presentation” of the vendor, Rara and Marla, tend to get it right. Maybe it’s a New York thing?.?. Not sure. But I thank you!
From the Chi. A person surrounded by fashion E-QUALITY. 😘😘
To All In The HSN Community.
To all in the HSN Community.
They do this the most with electronics. It happened years ago for me. I don’t think it’s QVC’s fault. BTW pretty sure Qurate is the boss of both HSN and QVC.
Hi preston. This is not like the way HSN used to work. Before the merger with QVC you were not charged for an item until it was shipped. The best advice I have for you is to repost this in the customer service thread that is within Community. The Mods there are very helpful and have been with this company for many years. Good luck
Posted in Forum: BeautyI love the Aqua Intense Tinted Hyaluron Creme! Although HSN has several items from the Aqua Intense line in their inventory, this creme is not included anymore. Does anybody know of a tinted moisturizer that I could use instead? Thank you.
PS: Maybe Mr. Asam who is at HSN today would know.
Brigitte
Posted in Forum: Customer ServiceI just want to start off by saying I am so very disappointed in HSN. I have ordered things before and I’ve never had such a bad experience. My daughter order a laptop for my other daughters bday gift as they just lost their mother and I wanted to cheer her up a bit for the holidays and her Bday. The order was canceled due to my daughter not having the correct billing address as my card. My daughter deleted the card and created an account for me. She tried to reorder it but the account stated that the card was added to another account.
I called customer service with my daughter on 3 way and the representative stated that it would take 5 to 7 days to transfer the card to the correct account as well as 3 to 5 days to receive the preauth money back. These time frames are unacceptable especially the 5 to 7 business days to transfer a card. Anyway I was also told that I was able to use another card to order the item so I used another bank card and guess what “flex pay denied”. Why tell me I can use another card to buy the item on flexpay and hold up more funds if I’m not eligible. Wouldn’t it have been something to tell me in the beginning so that I wouldn’t tie up more of my funds. This is so ridiculous,and then comes the transferring run around. I spoke to 4 representatives and a voicemail *supposedly supervisor line*. I am still without a laptop and 240 dollars on hold for 3 to 5 days all because of their error in telling me I was able to order with a different card. I have never had any issues with QVC but HSN has been a nightmare. Researching has shown me that I am not the only one whose gone through this issue. Why not preauth my eligibility before preauth my bank account. Wouldnt that be more logical. I will be reporting this to the BBB along with whatever other platform I can use until my issue is resolved.
a QVC trick that’s trickled into HSN. despicable practices.
I learned that the hard way too with a Tracfone. I couldn’t figure out why there were no return labels and finally discovered that I had to return the phone to Texas which cost me over $25 at UPS. Post office was the same price. Expensive lesson. I hope others read this and check products to make sure they can be returned to HSN. Even if hosts are not required to say this on air, it should be made clear in the online blurb.