Disappointed

shellpie
12.30.19 11:03 PM

I’m totally on satisfy with my experience on this order. I purchase an IPad as a gift,only to realize on Christmas morning the case had was defective. I have reached out to you at HSN and was given 3 different numbers to contact I had no luck with any of them. All I will like is to have the case replace. But instead was told it can’t be replaced because it was out of stock,and I can return the product. Not just the case but the product as well. So my solution became a choice return it or keep it as it is defective. No other compensation. Very poor customer service, or policy practice. I try sending an email to customer service to see if anyone will assist me but got no response.

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- OODIEBOM
- 12.30.19 11:16 PM
Hi. You should get a faster response if you post your disappointment into the customer service thread within Community. The Mods there are very nice to work with and will take care of you. They have been with HSN for many years.

It seems there was a big layoff in Customer Service and the reason why they did not respond to your e-mail. I had a similar problem and reached out through Community.

Wishing you and yours a very happy and healthy New Year. Hopefully, your glitch in the road will be mended soon.