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Posted in Forum: Talk Among Yourselves
I was very surprise about no free shipping on craft day. If anyone like me wait for these days for great bundles and free shipping. If HSN take this away, I will spend less
HSN shipping charges for each individual item purchased & shipped in one box to customers is very bad customer service! Customers are being ripped off. HSN needs to demonstrate they appreciate their customers & fix this issue. I reside in Puerto Rico and charged even a more obscene shipping though deliveries are via US Postal Service same as stateside. HSN is going to lose their customers if they continue with their outrageous shipping charges. Shame on HSN management.
I asked a CSR what happened she asked a Supervisor who said we got the 5 flex instead of $5 fill ur cart!! I told her that’s silly as everything is now on 3 flex anyway and they can keep their extra flex pay & give us back the $5 shipping or I could see Craft Day tanking.
We asked and asked for more craft days and now we have a few more per year it get sabotaged? Not good business HSN, not good at all!
Can join the club on “get the $5 fill your cart back pronto” team!!! I called a rep because I thought they just hadn’t changed their headers yet, she checked with a supervisor who told her Nope!
So instead of buying my usual 25-30 items this round I bought 3 and only did that because I had a coupon that covered this shipping charges. Really made me lose interest too as the shipping charges here make little sense anyway. 1 item ships for $5.50, 3 items ship for 3.50 huh?…and in the vendor’s boxes so not a lot of extra effort was required there!
In this day of $25 to $75 orders being shipped for free, HSN has stayed in the past on this issue. And the $75 orders I’m speaking about are from the UK, air shipped to the US and I receive my order with a week!!!
So I don’t mind shopping there for sure!
Please Wake UP HSN!!!! Shipping charges are a big deal to crafter’s, and they are a deal breaker too!
I’m adding other complaints because there were several things wrong today.
What bothered me most was the manipulation (read: lies) about the Today’s Special “sell out.” There was the constant announcement of sell out; then the “we sold out in that configuration; here it is in a different configuration;” then finally “We searched and searched and found more..” PULEEZE. If you believed this “sell-out,” HSN has a bridge to sell you. And what was “Crafting with Suzanne” all about? Nothing new there but disappointment.. Clearly someone new is in charge of crafting at HSN, and that sly creature thinks we’re .
I also thank HSN for saving me a ton of money do to the outrageous shipping costs. So much for customer appreciation! Always looked forward to craft days until now. HSN can keep their crafts. RIP off. I hope all crafters boycott HSN.
I’d also like to thank hsn for saving me so much money today. It’s not as though I need another thing. I’ve got enough stuff to open a shop and really must make better use of what I already have instead of adding more to it. I wasn’t even tempted. I was so disgusted about no $5 shipping that I switched off the channel, but before I did that I was completely unmoved by even the things I had wanted to buy.
I like to “Thank” HSN today for saving me from charging anymore on my credit card due to your not offering free or at least $5 shipping for my purchases. Really? Most crafters are on limited incomes….what in marketing forgot about this. I did manage to spend $20 only because I had $5 Kash from a return that actually cost me $15 to return because it was too big for me to tote down to the UPS office myself and had to pay to have them pick it up. (So much for your free returns policy…right?) So I used that so-called rebate to cover the cost of some adhesive that was on clearance….hopefully it hasn’t been lying in your warehouse forever and is still usable.
There were many items I would have loved to have purchased today on flex pay, but not for items shipped in the same box at astronomical shipping costs. So thanks for smacking me back to reality and reminding me that I already have a boat load of unused craft items from other sale days to use up. Hey…keep this policy up for the next 3 months and I’ll get that card paid off real quick and won’t bother wasting my time watching your show. I’ll just go buy what I want directly from your vendors…who offer free shipping over a certain dollar value!
I really appreciate flex pay because it makes it easier to buy more without the upfront cost but not having the $5 shipping deal as HSN has always offered makes it impossible to buy as usual. I had $285 in my cart last nite but with $45 shipping I deleted everything and haven’t bought nothing all day. I seen alot that I really wanted but the shipping cost just wasn’t worth it. Been shopping on ebay and Amazon today and paid absolutely nothing in shipping! Winning!
I am with you. Ripping loyal crafters off is pathetic. Boycotting HSN!!!
Posted in Forum: Crafts & SewingHSN never fails to disappoint. No more $5 shipping. If I could get dp products elsewhere, I would.
I like flexpay, as well. I get a certain amount to spend each month as does my husband, and we can spend that on anything. If we go over that we talk it over with the other. I like that I can spread things out over a few months. However, losing the $5 shipping was a bad move on HSN’s part and I think they will lose a lot of money and customers today.
I am new on this forum, but I agree that it is sad to see the $5 shipping go. I have bought nothing so far today, and probably won’t. So many people wait for Craft Day to splurge, and are now so disappointed! What a shame! I think HSN lost a lot of money today!
I didn’t have to cancel any orders because when I saw the shipping costs I deleted everything before I ordered and haven’t even been watching. I don’t know what hsn were thinking. I hope their sales were low enough to make a negative impact for them. Charging so much for each individual item when they send it all in the same box is just pure greed on their part. They are paying wholesale prices, so they’re going to make a big profit even with $5 shipping or they would never have done it in the first place. They lost at least several hundred dollars from me alone. A very move on their part, and no reason given for it.
Even smaller craft companies offer free shipping on one hundred dollar or less orders. Therefore it stands to reason that HSN is gouging their dear customers at great cost beyond the mighty dollar!!