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If you returned the merchandise to HSN using the return label on the back of your receipt form and used UPS, then there should be a number on the bottom left area of your receipt form. It would be next to the area you used for the return label. If you did not return the package through UPS or a UPS store and instead sent it by USPS, then wait three or four days from the time you shipped it back. You can check on this. by going into ypur order history and clicking on their item number for the purchase. This will bring you into Order Summary. If it has been processed there should be something written in red on the right side after the total amount. May be just the amount discounted.
Posted in Forum: ElectronicsI ordered a Samsung phone, I return it back to the HSN returns department in Miami FL. I lost my tracking number and cant get another one. How do I find out if the returns department got my shipment back??
Funny how you ask for our feedback on the whole deal and don’t respond to any of our concerns. This is not how you should treat paying AND playing customers.
I’ve gone elsewhere where I can still play my old games (be it temporary flash or html 5, as there are both).
Thank you for the many years of enjoyment, HSN.
P.S. Tickets here are a joke, as you have a better chance of being struck my lightning than winning anything.
I would buy one in every color of their pima cotton tee shirts if they were in stock. I purchased the bright blue in Medium which in certain brands shows my lumps & bumps and a Large looks better, but this fit wonderfully/laundered well (hung dry) and is very comfortable in humid weather.
Please HSN bring them back !
Not one single reply from anyone in charge of the Arcade, same from customer care, aside from an initial reply asking for details, then nothing. HSN doesn’t care, so I won’t be shopping with HSN anymore. And I will be writing a letter to HSN’s corporate affairs naming the HSN reps that didn’t help. It’s sad that’s it’s come to this. Even if the answer was no, with an explanation why, I could take that, but to just be flat out ignored is inexcusable.
Would you shop at a store if you asked for help and the employees all turned their backs on you?
It’s not right. There are too many places to shop, and I spend a LOT of money. So do my friends and family, all of which are also leaving.
I feel I am worthy of a response. After over 30 years, my money is going elsewhere, and I am very sad.
I will also miss Slinky. Their fashions were on trend and very wearable. I really liked the 95 poly/5 spandex fabric. It was easy care and great for traveling. The brand fit well. I always thought Slinky provided value. I especially liked the 2 packs of pants, tanks and 3 piece sets. I also liked that many of the clothes were made in the USA. Thanks Slinky for all the great fashions!! I think 3/4 of my closet is Slinky!! I hope that HSN will bring your brand back!
I made a payment as requested and called back in today. They are refusing to re-open my account. They said that there was another returned payment in October and one last month so regardless of how long I’ve had my account, the number of good payments made and the amount of money I’ve spent over the 4 years as a card holder, and 20+ years as a customer, it doesn’t matter. They’ve lost me as a customer and anything that I’ve purchased within true 90 return window will all be returned. I’m done with HSN and QVC.
Posted in Forum: Customer ServiceI purchased a $600+ item, put on 12 mo. VIP payment. Synchrony Bank billed the entire amount on the first bill. I called HSN and was told to call the bank. I called the bank # and used prompt to for VIP payment and the prompt sends you to HSN not the bank. HSN agent tells me system shows 12 mo VIP payment, transfer to bank, told use prompt #1….did…that’s their automated system, no way to reach an agent. Multiple calls back and forth. Finally reached an agent, told me “they don’t give a monthly payment amount, they bill the entire amount and when I make each payment, I NEED TO CALL THE BANK AND TELL THEM AMOUNT I AM PAYING AND HOW THEY SHOULD APPLY IT!!!” WHAT!!!!! I spoke with an HSN supervisor who took the complaint. Said they didn’t know this was how the bank was billing, but,she can’t contact them. It’s correct in HSN system – 12 month VIP She said, can I call the bank and set up a conference call between the 3 of us. WHAT THE….. So totally unacceptable, item being returned and have another item in transit also with 12 mo. VIP which I’m only opening to get the paperwork and send back. Will pay whats remaining on the bill and cancelling my HSN card.
Posted in Forum: Talk Among YourselvesI’ve had my HSN card now for over 4 years. I’ve spent multiple thousands of dollars with HSN. I have autopay set up but last month, for some reason didn’t go through so I made a single payment and thought everything was fine. I then received 2 letters from synchrony bank. One dates 5/25 informing me that the autopay payment didn’t go through and a second dated 5/27 informing me that they closed my account due to too many declined payments. Never in the 4 yrs I’ve had the card, have I had any other declined payments. They are always on time and payments are way more than the minimum amount due. I called and they couldn’t figure out why it was closed but said I need to make another payment and maybe when it posts, I can call back and they might reopen it. It’s already negatively showing up on my credit report as being closed by the creditor and I’ve been working so hard to get my credit to the point that it is now so I’m just angry. What is going on with this company? Is this the new norm now that they are under QVC?
When Elysee was on HSN, Elysee had the best products for the price. Why HSN management dropped an excellent product line to bring in mediocre products, baffles me. I tried 2 other skincare lines on HSN but refuse to buy anymore until Elysee is back at HSN. The quality of HSN has declined the past year or so, while their shipping and handling costs have increased…not a good combination for this customer.
Posted in Forum: Crafts & SewingSince HSN is posting all the items that will be offered on a craft day, a week or more in advance, all you see is SOLD OUT. What is the purpose of watching HSN and the presentations when all you have to do is to keep watching the offerings and buy ahead of time. A big part of buying the day of craft day is to see how items are used and what can be done with them. If you don’t order days ahead, the chance of getting something is low. Then when your order arrives and it’s really not something you will use, you either pay to ship it back or just store it and then sell it at a garage sale for pennies. I understand that people that work during the day have a chance to order but then why take up TV time to show items that are “about to sell out.”
You are right. I feel the shipping charges and the quality of their items are not worth it. So happy TJ MAXX and Home Goods are opened now. I don’t want to deal with these companies any more. And another thing, please check your bills. QVC( and I’m sure HSN as well)do not refund the taxes you’ve paid on a returned item. I’ve tried to contact QVC both online and on the phone and cannot get an answer as to why they do this? I’ve gotten to I send items back on my own and in 99% of the time, I pay $2-$3 LESS than their fees.
I’m back to say when I saw my favorites go up in price…like $20+ and HSN sent me a VIP all day free S&H coupon on each item I purchased it certainly didn’t convince me to buy anything. Raising prices and charge shipping on top???? Don’t try to entice me with a coupon….insulting.
Posted in Forum: Kitchen & FoodI ordered 3 items at the same time, and paid in full for all 3 items, no flex pay. The entire amount came out of my bank account, and then a couple of hours later I get an email that one of the items was cancelled, but the money is still not back in my account. I don’t understand why it was cancelled in the first place. I paid for it and the item is not out of stock. Please explain!!!! This is not the way to impress someone who is ordering from HSN for the very first time.