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Posted in Forum: Customer Service
The absolute worse company! Can’t even pay my bill because the online website is so messed up. I have a balance of less than $200 and I never even use this card because Serious Skin Care has been discontinued.Every time I sign into the website it tells me my username and password is incorrect. I change it and then it gives me the same message. I have all of my usernames/passwords written down so I know it’s not me. I can’t even schedule a payment over the phone. I wanted to schedule 2 payments at once – can’t schedule ANY future payments. The customer service rep was of no help. Completely useless! Cant pay my account with fast pay either since you closed my account. Yay! I wouldn’t use it anyway! HSN and Synchrony makes everything so laborious and difficult. I wish so much I never opened this card. I have a feeling this company is going under anyway. With horrible customer service like this, why wouldn’t it?
This message is at the bottom of my Feb 2020 statement.
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Cardholder News and Information
VIP Easy Returns will not be available on purchases made after February 29, 2020. In order to receive Spendable Ka$H for qualifying orders made on or prior to February 29, 2020, your return must be processed within 60 days of your purchase. Once the Spendable Ka$H posts to your HSN account, you will have 90 days from issue date to redeem it.
Synchrony Bank may continue to obtain information, including employment and income information from others about you (including requesting reports from consumer reporting agencies and other sources) to review, maintain or collect your account.
The HSN Card is temporarily not being accepted in our HSN Outlet Stores until further notice. The HSN Mastercard® will continue to be accepted. We apologize for any inconvenience this may cause you.
Hi Krissy,
It is from an email I received from “HSN Card Services <cardholder@e.synchronyfinancial.com>”
on February 24th.Perhaps someone at HSN could clarify this with HSN Card Services/Synchrony.
Thank you.
Posted in Forum: Talk Among YourselvesI was very upset to find HSN has moved to using Synchrony. They have bought a lot of accounts from various retailers and lowered every account I have with them thus lowering my credit score. I have had an HSN account with $2000 limit for years and 1 month after Synchrony took over, it was lowered to $910. My JCPenney went from $2800 to $1330 and my Sam’s Club went from $2800 to $1300. I’m paying them all off and closing them. They aren’t my oldest accounts and I will open credit elsewhere.
Posted in Forum: Customer ServiceSynchrony Bank is the worst. When I got the alert of the change I had a feeling it was not going to be good. My limit was increase about 3 or 4 months ago fast forward to today, they decreased my credit limit to my balance amount. Keep in mind my accounts are up to date. I pay on time, been with hsn for years. I don’t like the fact that they increase your limit one month then 2 or 3 months later they decrease it. That affects your credit . Just wrong, once I pay it off I’m out. Comenity was better, hsn why
Posted in Forum: Talk Among YourselvesSynchrony Bank is the worst. When I got the alert of the change I had a feeling it was not going to be good. My limit was increase about 3 or 4 months ago fast forward to today, they decreased my credit limit to my balance amount. Keep in mind my accounts are up to date. I pay on time, been with hsn for years. I don’t like the fact that they increase your limit one month then 2 or 3 months later they decrease it. That affects your credit . Just wrong, once I pay it off I’m out. Hsn why them comenity was a lot better. disappointed
Had my share of too many issues with synchrony bank in establishing my checking account. Due to their error they closed my account. Keep in mind I’m never late on my payments & I’ve been a loyal customer of HSN for years & brought a ton of items. I’m done with this bank. But not a problem as I’m in the process of paying off the account $265 balance & sticking with Amazon.
Moderator- 01.13.20 4:39 PM
@rasmith77, I’m very sorry to see this. For issues with the HSN Credit Card, you’ll need to contact Synchrony Financial for assistance. They can be reached at 1-844-889-9676 between the hours of 7am-2am ET.
Thanks again. You were so right. The billing statement from Synchrony is so different from Commenity. There it was staring me in the face at the very beginning of the statement. Who knew to look in that area when prior it was part of the list of items purchased. Maybe another way to offset others from doing the same thing, is to make it part of the “Flex Pay Manager” where it should show the entry and then the refund to your method of payment.
Hi ChicagoShopper and welcome to Community. I find that sending an e-mail to customer service works well. It sure saves waiting time on the phone. Another way is to use the Customer Service Thread within Community for any questions or refunds. The Mods have been with HSN for quite a while and they are extremely helpful. Normally, if the item is being returned because you do not like it, or isn’t a good fit, you pay for the return shipping. If the item is broken, torn, etc., there is no charge for shipping. However, I am not sure of this new ownership and what they would normally do to satisfy the customer. Under the previous owner, Barry Diller, he would absorb the shipping costs if it was defective. They also changed this to no more than 5 or 6 returns for the year would get the free shipping. As far as the new bank goes, I have not had a problem with them. As long as you pay your bills on time you should not have any problems with interest. Another side of Synchrony is that they also do the charges for the TJX Companies (Homegoods, TJ Maxx, Marshall’s, etc.). The bank, or any bank, for that matter, is only as good as their employees. Have a person on the other end of the line who doesn’t know the answer, is somewhat snippy, is not good for public relations and I can see why a customer would like to go elsewhere.
I also read that you would love to talk with the hosts especially when you have the product and you can attest to it. Seems most of the customers today are using Facebook to ask questions and to give information on the product. There is also a chat line and that number is shown on the computer on the live screen (or used to be). When you call in a customer service rep will ask certain questions and then will put you in a hold position for the host. In the old days, the customer service rep would ask if you wanted to speak to the host pertaining to your purchase of that item.
I hope this answers some of your concerns. Don’t be afraid to ask.
Oodie
I AM SORRY BUT YOU DID NOT ANSWER MY QUESTION OR DID WHAT SYMCHRONY TOLD ME THAT HSN NEEDS TO DO IN ORDER TO RELEASE THE FUNDS. I AM ASKING FOR A RELEASE TO BE SENT VIA FAX OR ELECTRONICALLY TO SYNCHRONY BANK TO RELEASE THE FUNDS OF $12.69 FOR THE AMOUNT THAT YOU AUTHORIZED FOR THIS ITEM THAT INCLUDES THE SHIPPING. THE CORRECT AMOUNT HAS ALREADY BEEN POSTED AND SETTLED SINCE YESTERDAY. I DO NOT NEED THE FLEXPAY BREAKDOWN, THAT IS NOT WHAT I ASKED FOR. PLEASE DO NOT SEND THIS TO ME. I HAVE NO NEED FOR IT. I CAN VIEW MY OPENED FLEXPAYS ONLINE.
YOUR TALK ONCE THE CORRECT AMOUNT SETTLES, THE OTHER AUTH WITH SHIPPING WILL GO AWAY, WELL, THAT DID NOT HAPPEN. RIGHT NOW I HAVE THE WRONG ITEM STILL PENDING AND TAKING FROM MY AVAILABLE BALANCE. SYMCHRONY TOLD ME IT WILL TAKE 8 DAYS TO FALL OFF. THAT IS RIDICULOUS AND I AM NOT WAITING 8 DAYS.
AGAIN, YOU NEED TO RELEASE THE FUNDS THAT WAS AUTHORIZED FOR THE @12.69 AND SNED A RELEASE FORM TO SYMCHRONY FOR MY HSN CARD. NOT ONLY, I AM THE ONE WHO DID THE RESERACH WHAT THIS AMOUNT WAS FOR AS YOU WERE NOT ABLE TO IDENTIFY IT, NOW I AM ASKING YOU TO RELEASE MY FUNDS ASAP.
THANK YOU
Hello,
the $12.69 is the amount authorized by HSN including the shipping fee when it was supposed to be free shipping on all items last Friday Dec. 13th for the It Cosmetics Hello Cheekbone item # 691-229 of which the first flex pay should have been $8.97
Please send Synchrony Bank a request ASAP to release the funds OR PLEASE SEND A REVERSAL for the $12.69 as BOTH AMOUNTS ($12.69 AND $8.97) POSTED TODAY are showing.. SO, IAM BEING CHARGED TWICE AND ONE OF THEM INCLUDES SHIPPING FEES.
According to Synchrony bank, the $12.69 will drop off after 8 days if HSN does not collect on the funds. I am NOT willing to wait 8 days. PLEASE SEND A REQUEST TO RELEASE THE FUNDS. when you are advertising free shipping, it should be free shipping and also not to take both amounts from a customer’s account: Correct amount posted and settled and yet the authorized amount including shipping amount is till taken from customer available balance. This is not cool.
Thank you
Posted in Forum: Customer ServiceHello,
There are 2 pending charges with a date of December 13th for $12.69 and $5.76 on my HSN card that I do not recognize. I called Synchrony bank and was told to call HSN. Called HSN customer service and hold time is over 2 hours. Can you please let me know why these charges were authorized and for what items?
Thank you
- Member
- 12.15.19 2:05 PM
I’m sorry you are having difficulty paying your bill. Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
- Member
- 12.01.19 8:02 PM
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.