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Moderator- 01.27.21 4:09 PM
Hi @andie8, I apologize for any concerns your HSN Card balance has caused. Sadly I am not equipped to assist with HSN Credit Card concerns and recommend you reach out to Synchrony Bank at (844)-889-9676, 7:00AM ET- 2:00AM ET, 7 days/week. Sorry that I am unable to assist with your concern.
Posted in Forum: ElectronicsI have been passed back and forth like ping pong ball from hsn to synchrony to hsn. I cancelled order on Nov 16..it shows in activity as pending St Petersburg FLorida.. The item was cancelled..Because HSN has it pending..Synchrony cannot credit back the funds..
I want funds to reorder..Stop .. holding an item hostage .. listen to your customers.. it’s been 4 days.. let it go
Posted in Forum: Customer ServiceI am completely furious!!! A few days ago I received an email telling my payment was past due. I immediately paid it online. Today I get the bill in the mail (bc they cancelled my paperless option) and I have a $27 late fee charge on a $7 past due amount! I called and the reps act so nonchalantly. They don’t give a if I cancelled or not. I told her I refused to pay that late fee and that I had just canceled and all she said was “okay, I’ll make on a note of it” WOW! WOW! I know I was not a big spender but I always paid my bill on time and most of the time in FULL. I have never been late and REALLY? REALLY? so . I know is my fault and no one else’s for being late. I just want to remind HSN Synchrony that they also made a mistake on removing e-billing and e-paying. I used to receive the bill through my email and through my bank’s billing payment system and was paid always.
- Moderator
- 09.22.20 12:52 PM
I really am sorry to hear of this experience regarding your HSN Credit Card. @sherrytaylor1020. Sadly we don’t have access to your personal credit card information so we wouldn’t have been able to contact you regarding any past due balances. I would recommend giving Synchrony Bank a call at 1-844-889-9676, Sunday-Saturday 7:00am-2:00am ET regarding any HSN Credit Card concerns.
I apologize that I am unable to assist with your concern but hope you give us another chance in the future.
I could not agree with you more! I hate this whole HSN/QVC merger and I hate Synchrony Bank. I miss Commenity Bank so much 😥
Posted in Forum: HSN TVI purchase an item on HSN and used flex pay for 6months no interest. Ok fast forward paying my bill initially my flex payment was $23.32 cents Synchrony charged me $25.00 min payment, my assumption was that I’m payring over the flex payment so I’m cool. So I thought, I kept wondering why my bill was gettin higher every month so I inquired, well Sychrony tell me that if I’m not paying the balance in full every billing cycle I’m being charged a fee. So I’m saying I thought it was no interest free as long as you pay the flex payment every month, not so, if you don’t pay your remaining balance you will be charged a fee. Thes CC company know how to make money off of you. Flex pay in their mine doesn’t apply to them. So I ended having to pay them $109.30 when my flex pay balance was 46.44. So I say never use your HSN card for flex pay unless you plan on giving Sychrony Bank a cut.
Synchrony lowered my credit limit by $900.00 a few days ago and I’ve never been late with a payment. Synchrony CS couldn’t understand why this was done. This has taken a hit on my FICO score! I paid off a sizeable HSN balance last year then I started to use the card again. It must be the agreement with Synchrony and HSN because, Comenity did me the same thing although I was never late paying them.
Posted in Forum: Customer ServiceI purchased a $600+ item, put on 12 mo. VIP payment. Synchrony Bank billed the entire amount on the first bill. I called HSN and was told to call the bank. I called the bank # and used prompt to for VIP payment and the prompt sends you to HSN not the bank. HSN agent tells me system shows 12 mo VIP payment, transfer to bank, told use prompt #1….did…that’s their automated system, no way to reach an agent. Multiple calls back and forth. Finally reached an agent, told me “they don’t give a monthly payment amount, they bill the entire amount and when I make each payment, I NEED TO CALL THE BANK AND TELL THEM AMOUNT I AM PAYING AND HOW THEY SHOULD APPLY IT!!!” WHAT!!!!! I spoke with an HSN supervisor who took the complaint. Said they didn’t know this was how the bank was billing, but,she can’t contact them. It’s correct in HSN system – 12 month VIP She said, can I call the bank and set up a conference call between the 3 of us. WHAT THE….. So totally unacceptable, item being returned and have another item in transit also with 12 mo. VIP which I’m only opening to get the paperwork and send back. Will pay whats remaining on the bill and cancelling my HSN card.
QVC and HSN contract with Synchrony to offer their card and I’d guess they would have some sort of control over the policies?
Either way, it’s not been a great experience when I’ve not had any issues previously then all of a sudden they close it out before I can even have a chance to correct it. Seems shady to me. I didn’t have these problems when they went through Commenity. I have a Q card also and I’ve had nothing but problems with payments disappearing. When I called in the rep could see the payments and that they were in her words “an area that she couldn’t access”. She had to escalate it to have someone else go in to ensure my payments would get posted properly.
I have another account with Synchrony and it’s been a really good experience. So I’m inclined to think it’s the agreement that the parent company has set up with them.
Maybe it’s better that it stays closed. I don’t know, it just doesn’t seem like a good customer experience when I’ve been a good customer for many, many years.
I’d never heard of Synchrony bank, but thanks for the info so I can avoid them. I’m not defending hsn because I am not a fan of theirs, but I’m not sure why it’s hsn’s fault. It sounds more like the bank.
Having said that, though, I just had a horrible experience with shipt, owned by target, which resulted in target blocking my redcard and purchases I’d wanted to make online for the better part of the last 2 months and practically treating me like a criminal due to their mistakes. They finally unblocked it a day or two ago after a huge hassle that was entirely their fault.
I think a lot of the problems like these stem from all of the automation involved, with no human intervention unless numerous complaints are made. If a human had read my email to shipt and acted on it instead of letting automation take over and go ahead and do the wrong thing, none of the frustration, stress, and anger I had over this issue would ever have happened. It’s probably the same in your case. Technology isn’t always a good thing, especially when left unchecked and unsupervised.
This would have nothing to do with HSN or QVC.
Synchrony is the issuing bank and only they have anything to do regarding the cards.I have a number of cards issued by Synchrony such as amazon,etc and have never had any issues.I manage my account on their site so I do keep a close watch on what happens with my accounts.
But I have seen a number of posts about account issues with them.So I consider myself lucky to have had no problems with them so far.They did close one card that had a zero balance and had not been used for 2 years and stated it being inactive as the reason for cancelling.So they will cancel for going to long without using one of their cards.
QVC doesn’t own HSN.Both are owned by Qurate Retail Group along with a number of other store brands.
Posted in Forum: Talk Among YourselvesI’ve had my HSN card now for over 4 years. I’ve spent multiple thousands of dollars with HSN. I have autopay set up but last month, for some reason didn’t go through so I made a single payment and thought everything was fine. I then received 2 letters from synchrony bank. One dates 5/25 informing me that the autopay payment didn’t go through and a second dated 5/27 informing me that they closed my account due to too many declined payments. Never in the 4 yrs I’ve had the card, have I had any other declined payments. They are always on time and payments are way more than the minimum amount due. I called and they couldn’t figure out why it was closed but said I need to make another payment and maybe when it posts, I can call back and they might reopen it. It’s already negatively showing up on my credit report as being closed by the creditor and I’ve been working so hard to get my credit to the point that it is now so I’m just angry. What is going on with this company? Is this the new norm now that they are under QVC?
Posted in Forum: Customer ServiceA few days ago I reached out to HSN/Synchrony about deferring my payment due to Covid-19. I still haven’t received a response & my payment was due yesterday.
How can I get someone to respond to me??
My passwords have been a problem with synchrony bank, because they have a monopoly of my company credit cards. When I called the last time, I was calling about ShopHQ issue and they were talking about my Amazon CC. They (Synchrony) can’t keep them straight. No wonder there is so much confusion.
Not HSN’s fault.
hsn master card is with synchrony.