-
I have the same problem my payment was being sent by my bill pay service,and they Synchrony rejected the payment ,sent it back and then they told me I have to use a visa or mastercharge debit card as they do not accept american Express ok so now I have to pay a machine to withdraw funds than run to my local bank to put the funds on my other account than they can get paid …Well This is my last payment and untill HSN takes my account back I WILL NOT BUY. Walter Hynson
Moderator- 11.27.19 12:10 PM
@rocknak, I’m sorry to see the trouble you’re having paying your bill. I wish I was able to assist but we don’t have access to your HSN Credit Card account. You’ll need to contact Synchrony Financial at 1-844-889-9676 for assistance. They’re available Sunday-Saturday 7:00am-2:00am ET.
Posted in Forum: Customer ServiceWhat is going on with the new HSN credit card?? I’ve been trying for 2 days to pay my bill. When I try to sign in to my new Synchrony account nothing comes up, just a blank page. Chat doesn’t work, Customer Service is closed and if you pay by phone they charge a fee! What a mess. I’ll just cancel this card if this is what I’ll have to go through!
Posted in Forum: Talk Among YourselvesWhat is going on with the new HSN credit card?? I’ve been trying for 2 days to pay my bill. When I try to sign in to my new Synchrony account nothing comes up, just a blank page. Chat doesn’t work, Customer Service is closed and if you pay by phone they charge a fee! What a mess. I’ll just cancel this card if this is what I’ll have to go through!
Totally ridiculous. HSN says I have a Card, synchrony says I don’t. HSN will not give me the card number. I haven’t used it in 2.5 yrs. Hence,I cannot open an HSN card to purchase with the credits in my account. Maybe an omen. I wanted to purchase a 300$ item today.
Thanks, Valk. I have not seen it on the news about lifting freeze for all three credit bureaus. Last week my local credit union asked me to lift experian to establish new account.
Credit Karma alerted me (when I applied for HSN card) a hard inquiry was blocked because Transunion report is frozen. Great site!
I’m going to forego the $70 I’m being offered to open a card. Have had trouble with Synchrony in the past.
I need to know how to register my new card from Synchrony for HSN I can’t seem to find where to go .I would appreciate some help.
I applied for an HSN card today. Synchrony rep said since I have a credit freeze on my account I will have to lift freeze from all three credit bureaus. Are you kidding me??
I will not be getting an HSN card. I’ve dealt with Synchrony in the past. No thank you. They are the reason I cancelled my card over a year ago.
- Moderator
- 10.24.19 12:57 PM
Hi @crushy, I’m sorry for the concern that was caused while you were attempting to place an order. I took a look at your account and saw that there was a payment that needed to be paid prior to placing an order.
Please keep in mind that payments to Synchrony Bank for your HSN Credit Card is separate from any future or outstanding FlexPays that would need to be paid.
Setting up my new synchrony hsn account
Posted in Forum: Talk Among YourselvesSo that I could access my account that was transferred from Comenity bank to Synchrony bank, Synchrony posted my business phone numbers that the representatives say they obtained from my credit report. I now get about 25-50 phone calls per day on those BUSINESS numbers. This interferes with my business. I am proceeding to litigate against Synchrony Bank because I DO NOT intend to change my business numbers which I have held for over 40 years because Synchrony has decided to violate privacy rights. Synchrony and the credit bureaus (if what Synchrony said was true about getting the business numbers from the credit bureaus – which is doubtful -because customer service is the WORST imaginable) had no right to make me use those numbers to set up new login information including a new user id and password so I could pay my bill. How dare Synchrony Bank do this! The only number on my account was my home number and Synchrony had my email address. Instead, they chose to use my business phone numbers for marketing purposes. Shame on HSN for using this wretched and unscrupulous bank named Synchrony!
I rarely purchase anything from HSN. Recently I did buy Skinny Girl Jeans.
I received a paper bill in the mail and set up a new bill pay account at my bank.
I used the new address and also the new account number listed on the invoice.
My bank did not have an electronic connection to the HSN Synchrony bank. It’s going by check. Ridiculous!
- Moderator
- 10.08.19 6:24 PM
@officerof4 I’m sorry for the inconvenience! To manage your HSN card online and to make payments, you’ll want to create an account at HSN.SYF.com. As for your new HSN card, please contact Synchrony Bank by calling 1-844-889-9674 (7AM – 2AM, 7 days/week) for further assistance.
- Moderator
- 10.08.19 3:02 PM
@startek I’m sorry you’re having some difficulty registering your new HSN card. I’d love to help you with this, but I am afraid we don’t have access to the HSN card system on our end. For further assistance, please reach out to Synchrony Bank by calling 1-844-889-9674 (7AM – 2AM, 7 days/week).
We finally figured it out this morning.
I talked to HSN and that person sent me to Synchrony. The person from Synchrony wanted to
send me back to HSN but had said something about a 3 way call and I said “YESSSSSS Please.”The new person from HSN was wonderful!!! She figured it out. My initial card number for Synchrony ended with the same 4 numbers that the NEW number ended with, and whoever was cancelling the OLD number cancelled the NEW one instead. So I could not make any purchases with that card. I am so glad Synchrony was on with us because they are going to issue a new card to me.
Problem solved.