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SEP 6-2019… Here’s a direct link to our dedicated Synchrony/HSN Credit Card Accounts.
https://hsn.syf.com/eSecurity/Login/login.action?clientId=hsn&accountType=generic&langId=en
Where is my hsn acct and where is my latest statement? I have tried everything imagineable and can’t find my acct anywhere. Do I open a new acct in Synchrony? And when will I get my new card so that I know my acct #??????
Patricia390
Posted in Forum: Customer ServiceLet me begin did not receive new HSN card and payment was due 9/10 called synchrony and talked to a person who told me to just send in my payment to synchrony bank with no account number I was afraid but did not want a late payment I began checking my statement a couple days later and no posting of payment yesterday I called again and was on phone for one hour but the problem was solved by a very nice customer service rep my payment went to my qvc account and not my hsn account the customer service rep had to transfer the money from qvc to hsn I just checked my account this morning and the money was applied she also told me my new card is being sent out on the 7th I would suggest if you made a payment and it’s not showing up to call Hopefully everything will be settle by the next time payment is due and I receive my new card
Per FaireMaiden:
SUNDAY, SEP 1-2019… Yeah, the girl I spoke to gave me the wrong address!
You have to go to GOOGLE and type -in : Synchrony HSN
Then scroll down a little bit until you see : Manage Your HSN Credit Card Account – Synchrony
Click on that, and it will take you to the Synchrony site dedicated to our HSN Accounts.
You will have to Register to get in. Have your HSN Credit Card number available as you will have to type that in, in order to successfully Register and get to your Account.
FaireMaden provided the correct directions to access your new Synchrony :
SUNDAY, SEP 1-2019… Yeah, the girl I spoke to gave me the wrong address!
You have to go to GOOGLE and type -in : Synchrony HSN
Then scroll down a little bit until you see : Manage Your HSN Credit Card Account – Synchrony
Click on that, and it will take you to the Synchrony site dedicated to our HSN Accounts.
You will have to Register to get in. Have your HSN Credit Card number available as you will have to type that in, in order to successfully Register and get to your Account.
Posted in Forum: Customer ServiceCalled the former Comenity Bank and was given a website for new bank Synchrony Bank that doesn’t work. http://www.hsn.syf.com
Will probably get rid of this card, don’t want the headache.
Posted in Forum: Customer ServiceCouldn’t pay my bill through HSN. Still have not received a new number or payment information from Synchrony Bank. Had to make phone call as the on line option would not work. Bill was due. Cannot make a purchase as I have no new number. HSN made a huge mistake. Will be shopping elsewhere.
Moderator- 09.05.19 12:03 AM
Hi @inktwin! We’re so sorry for the inconvenience. While we can’t provide full account numbers online for security purposes, there are a number of ways we can help.
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
The team can help process payments (and waive any fees), update your account details and answer any questions you may have on your account.
Again, we’re sorry for the inconvenience. Thank you for being an HSN Customer!
- Moderator
- 09.04.19 11:55 PM
Hi @acantu2! We’re so sorry for the inconvenience. While we can’t provide full account information online for security purposes, there are a number of ways we can help:
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
The team can help process payments (and waive any fees), update your account details and answer any questions you may have on your account.
Again, we’re sorry for the inconvenience. Thank you for being an HSN Customer!
You should of gotten a letter a month ago that is when I got mine explaining that after 8-21 no payments scheduled with community will be processed that I had to set up a new account with Synchrony with my current HSN cc # which I did and made my payment that way. I received an email stating my payment was received and processed.. I agree this whole thing is a mess and we should of gotten our new account # to set up our accounts. If you made your payment with Commenity then no it will not go through.
Posted in Forum: Customer ServiceThis is the biggest mess I have ever seen. I have spent hours trying to set up our accounts and only 1 is right!!! I think!!!! set up my husbands and it says wrong password!!!! FaireMaiden if you read this would you share with me how to get this done!!!! seems they make it hard for all of us.
Please help us CUSTOMER SERVICE!
Wow! No wonder I’m still having issues. I even tried logging on again this morning and it didn’t work. Thanks for taking the time to post your experience. I did get a hold of a CSR (cust. svc. rep) at Synchrony (their voice recognition system is horrible by the way) and finally pay my bill over the phone at extra NO CHARGE to me. The CSR even tried to log into the same website as me and got the same error, so I feel a little validated. Meanwhile, my BBB complaint was forwarded to the Ohio office of Synchrony and hopefully will get some attention and resolution. Someone in the C-Suite at HSN and Synchrony has dropped the ball here and left the customers floundering.
I hate Synchrony! So many problems with the Q card and TJX. Closed Q card because of fraud on my account. cS is ignorant and refuse to help. The Q is trying to get rid of the HSN brand. Received letter today from Sync stating for online payment via HSN.SYF.com. No such thing! If u call in payment there is a charge. We are all getting ! SYN is not ready for the transition and we have to suffer. I’m done with online shopping and will shop at brick and mortar stores. Cheaper and no shipping charges. Thanks Q and Sync for ruining HSN.
Hi, Lucy. I am sorry you have had all the same problems I had in figuring out how to pay our HSN Bill. UGH!
Alas, Tatianna is incorrect. I was told that we don’t have to wait until we get the new cards and, indeed, that is the case. I made a payment to my account at the Synchrony site just today. If you follow my instructions, you will be able to get to the site, register with your existing HSN Account number, and make a payment.
Tried everything to access my account, to pay it online. Even tried to re-register the card on the Synchrony/HSN site. After waiting on hold for 15 minutes, I Just spoke to Tatianna from Synchrony/HSN (1-844-889-9676) & she advised me that I cannot pay my bill online, until I receive the new credit card, with my new account number. Once received, I must register that new card, create a new user I’d & password & then I can pay it online. Should get the new card by approximately September 7th. Good job HSN, ever hear of communication??🤷🏻‍♀️