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Moderator- 09.12.19 3:09 PM
Hi @parbre – Sorry for the inconvenience. While we can’t provide full account numbers over the phone for security purposes, there are a number of ways we can help:
-Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member
-You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
The team can help process payments (and waive any fees), update your account details and answer any questions you may have on your account.
To sign up for Eservice, you will need your full account number. Your next statement, which should arrive within a couple of weeks, will provide the account number you need to sign up.
Again, we’re sorry for the inconvenience. Thank you for being an HSN Customer!
Posted in Forum: Customer ServiceI have been trying to speak to someone and paying my bill and it proofes impossible. If and when you finally get someone on the phone, they pretend that they cannot hear you or the phones are staticky and disconnect you. However
When dialing the same number but choose ordering options, THEY HEAR YOU VERY CLEARLY AND NOTHING WRONG WITH THE LINE.
My acc has been transferred to synchrony and I have no info on this and have a small balance to pay but to no avail. I will be filing a complaint with the BBB and Consumer Affaires. Someone needs to call me xxx-xxx-xxxx ASAP.***Edited by HSN: Removed phone number to comply with Community Guidelines***
Posted in Forum: Customer ServiceI set up my account after I received my bill from Synchrony Bank, it had my account number on the statement that begins with a number 6, after that I went to hsn.syf.com and created my new online account.
I set up all my information on the 26th of August like suggested. I never had any problems with setting it up, and used my “old” HSN card number. I just now paid my bill online thru Synchrony also. No problem.
Posted in Forum: Customer ServiceI signed up for the synchrony transfer thin back on August 26 like the letters said to do. I signed up and it let me in. Once I signed out it would not let me in. Said it could not access my account. So I signed up again with different screen name and password. Once again once I signed out it would not let me back in ( September 1 was when I did that ). So I called and the guy was like are you sure your going throughout synchrony I was like yes. I was told to keep trying. So I have been. Guess what same thing they can not access my account, their system can’t find me, or their system is having technical issues or whatever. I would like to be able to get into my account so I can see what I owe. I’m sure they want their money on time. Which I have always be prompt with my payments and never late. I don’t understand why HSN switched over to this bank. It was much better the old way. It’s getting very frustrating when I check multiple times a day and can’t get into my account!
Reply To: HSN CARD TRANSFERING TO SYNCHRONY BANKHelp me set up my account
When you go into the HSN sure online, click “pay my bill” . You need to scroll down and click register because there original card was taken over my synchrony Bank. Even if you were registered before it’s a new synchrony account so you have to do it again. You would need your account number though so maybe an old statement otherwise I don’t know. Good luck.
Posted in Forum: Customer ServiceMy HSN account was closed but I am still making payments on it. I am trying to create an account on the Synchrony page but they require my HSN card number but I no longer have the card, its either lost or misplaced. In calling HSN they referred me to Synchrony which then requires me to register a Synchrony account; therefore I’ve come full circle and accomplished nothing. The Synchrony page says the card number is on the statement My oldest statement is 7/2015 but I don’t see it anywhere on it. Wonder where I can find that number. Today is Sunday so maybe a weekday will have more people who can help? frustrating…
- Moderator
- 09.07.19 4:45 PM
Hi @zadaann! I’m sorry for the inconvenience. While we can’t provide full account numbers online for security purposes, there are a number of ways we can help.
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
The team can help process payments (and waive any fees), update your account details and answer any questions you may have on your account.
To sign up for Eservice, you will need your full account number. Your next statement, which should arrive within a couple of weeks, will provide the account number you need to sign up.
Again, we’re sorry for the inconvenience. Thank you for being an HSN Customer!
Posted in Forum: Talk Among YourselvesI tried to log in and make my payment which was due today. I now have to try to locate my HSN card and evidently set up a new account? Also, I got an email from Credit Karma today saying that my HSN Account had been closed by Synchrony Bank. It’s in good standing so I have no idea why they would have done this. Bad decision on HSN’s part.
I registered my HSN credit card number with Synchrony over a week ago. I received a confirmation email and a bill pay reminder with a link to access my account. I have tried for over a week on three different devices to log into my account and pay my bill. I am unable to access my account. Keep getting a process error message that says they are having technical difficulty retrieving my account information and to try again later. This is beyond frustrating. Called Synchrony and they had absolutely no idea why I’m getting the message and can’t access my account. The woman I spoke with tried to tell me it was because I registered my HSN card and not the new one, which I haven’t received yet and I’d have to re-register. I know that’s not right because the latest email I received shows the last four digits of my new card number, so I know they’re connected. Guess I’m just going to have to pay my bill by phone.
- Moderator
- 09.06.19 5:08 PM
@jazzzy12,I’m sorry for the inconvenience! We definitely want to make this a smooth transition for you. While we can’t provide full account numbers online for security purposes, there are a number of ways we can help:
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
The team can help process payments (and waive any fees), update your account details and answer any questions you may have on your account.
To sign up for Eservice, you will need your full account number. Your next statement, which should arrive within a couple of weeks, will provide the account number you need to sign up.
Again, we’re sorry for the inconvenience. Thank you for being an HSN Customer!
- Moderator
- 09.06.19 4:57 PM
Hi, @scott666! I’m sorry for the inconvenience. While we can’t provide full account numbers online for security purposes, there are a number of ways we can help:
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
- Moderator
- 09.06.19 4:52 PM
Hi, @chris1966! I’m sorry for the inconvenience. While we can’t provide full account numbers online for security purposes, there are a number of ways we can help:
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
Again, we’re sorry for the inconvenience. Thank you for being an HSN Customer!
Remember to have your HSN Credit Card Number available as you will need it to Register your Account there.
Also, don’t worry about the new Cards being sent out. Once you receive it, the Synchrony site will ask you to Register with the New Synchrony Card Number… sometime between late September and October.