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i just discovered that 2 other networks has her for a deep discount on some of her items..i think she is disconinuing some of them. also stem genesis is on another venue.
shophq went online only so they were able to keep some of their viewership. oh well..if it gets too complicated to shop her items on hsn, then I’ll probably stop shopping for her items. There are too many alternatives these days and I’m always looking for the next best thing..
I’ve been with Bobbi and HSN for over 40 years. I can still see her when she sat at a table with the flag of the USA behind her. One Christmas my brother-in-law actually gifted me my own “tootie” I was obsessed with HSN and then QVC. My family calls me a queen of online/tv shopping.
I also had a condo in Florida and HAD to make frequent trips to the HSN Outlets!
Best of luck on your next chapter!
Posted in Forum: Customer ServiceShopping here is getting worse and worse. They are quick to charge your card, but, when you need to contact them no online form to fill out.
Tired of dealing with companies that don’t care about the customer. Don’t care to answer questions. And telephone reps angry that you called.
I mostly buy kitchen items (I like Curtis Stone), but I can find similar items, cheaper, on Amazon.
Moderator- 2 months ago
Hi @tlouiset & @bunnydoodle. I share in your frustration with this, and I am very sorry it has yet to be resolved. I tried recreating this issue by hovering over the prerecorded video’s on HSN.com, the icon shows at the top of that same video.
To help us figure out what’s going on, any information you can or have provided will be helpful in that research. Are you on our website or on social media? Please specify which one. What device & which browser are you utilizing, and what other devices or browsers have you tried? Also, if you can please share exactly which items or video(s) you are unable to hear the audio in. This information is needed for us to troubleshoot the concerns on our end.
You might also consider uninstalling the App if you’re on it and reinstalling it again, clearing your web browser & cookies and then power off the device for five minutes. This can help things run more smoothly when shopping online by forcing through updates required to run. Speaking of updates also be sure your device is updated as this can cause these issues as well. We look forward to your reply and hope that this information is found to be helpful.
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This reply was modified 1 month, 3 weeks ago by hsn_kymberlie.
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This reply was modified 1 month, 3 weeks ago by hsn_kymberlie.
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This reply was modified 1 month, 3 weeks ago by hsn_kymberlie.
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This reply was modified 1 month, 3 weeks ago by hsn_kymberlie.
What?? @hsn_kymberlie, I read @beachpaldog OP and the responses, including your response. Yes, companies have the right not to participate in the EZ Return Label program, but HSN MUST INFORM the customer before the purchase that return shipping will be the responsibility of the buyer. The cost of return shipping is a very important consideration in the transaction, and the OP is 100-percent correct. While I agree with you that this is a matter for “future consideration,” this is also a RIGHT NOW matter, and the OP needs to be reimbursed for the difference between what she paid for on-her-own shipping and the cost of the EZ Return Label. The responses from customers on this thread hit the nail on the head. This needs to be handled ASAP., and I am very surprised and disappointed that a company like HSN that has been in the online-shopping business for years would engage in such nondisclosure.
I am right in line with the rest of you. I am a mature lady who always dressed stylishly in well fitting clothes, not tent dresses or baggy shapeless clothing that is unflattering. There was a time my entire wardrobe came from HSN. I sew, so my criteria was if it was cheaper on HSN than I could make it myself with the escalating costs of good fabric and notions I would buy it. I too remember Maggie Sweet, Slinky, Carolyn Strauss, Terry Lewis (I still have her mink coat , a beautiful caramel colored leather coat with removable fur collar and several leather jackets and of course the incredible Randolph Duke. Because I sew, I appreciated the attention to detail in his clothing. One of his jean jackets I own had all the princess seams accented with closure hooks, Another had all the seams bound in seam binding to prevent freying. Such attention to detail was unheard of in ready-to-wear. I still have most of these clothes and they remain timeless and beautiful. I don’t even look at fashion any HSN. I always thought QVC clothes were for old ladies, so I never ordered much clothing fom that channel, mostly household items and their prices were always much higher than HSN which was a determining factor. If I hadn’t started card crafting recently, I would be spending very little money with HSN. Now with the transition from Florida to Pennsylvania the crafting seems to be falling off, too. I will be saving tons of money in the future if that is the case. Sadly we may be seeing the end of our best online shopping merchant.
Posted in Forum: Customer ServiceI ordered two of these on Nov. 27th – “Officially Licensed NFL Skyline FAN-mily Throw by Pegasus Sports – 49ers” for Christmas gifts for my daughters. One was shipped but the other kept saying “packaging” so I called customer service and they assured me that I would still receive it. I was also sent an email this week saying I would still receive it by Christmas. Today I received an email telling me they had canceled my order because it’s sold out!!!!! This is the WORST customer service I’ve ever experienced from any store or online shopping channel. Truly unbelievable when I placed the order the first day they became available on Nov. 27th.
Sheba, sounds like you and hubs are on it for decorating. I’m still waiting for my decor as it’s in the attic but the good news is I have my repaired earrings back. It’s not perfect but thats not obvious. I wore them today as a test run.
I tried to go to a shopping area today and as I was waiting for a spot, another car came in the opposite direction and turned on their signal to turn into the spot I was waiting for, ugh… so I left. I’ll stick to online shopping. Hear that HSN? 🙂
Posted in Forum: Talk Among YourselvesI’m curious to know if anyone else has had this experience. I received an email notification that 1 of my autoship products was being discontinued. So I went online and found the same product that would substitute for my discontinued product. The autoship price was $99, and the single shipment was $24. I called CS and I was told that there are many products that have different prices depending upon which shipment type they chose. All I know is I have been shopping at HSN for 30 years and I have never seen this before. Anyone else have this experience?
@ennui, I’m glad you see size and fit charts, and I’m trying to figure out how accessing the HSN site a certain way would cause the size charts to disappear. Do you have an example of how this might happen, because that would help everyone who has needed the charts but hasn’t been able to find them. Given how long people on this thread have been complaining — plus @hsn_lynne‘s response that HSN had escalated this problem — it’s more likely to me that HSN recently followed through and was able to restore some (not yet all, but getting better!) of the missing charts. This is the action that we shoppers are looking for (only faster, please, when the complaints start coming in!). After all, HSN, we’re sitting here wanting to buy something from you — wanting to give you our money — and your part is to make the online shopping experience as easy and comfortable as possible. That includes complete information regarding measurements, fit, fabric, washing instructions, etc. We can’t feel the item and read the care instructions, and we can’t try it on.
What is up with the website? I posted 3 weeks ago about the missing images for 901-940 (no response AND they remain missing as of today). Item was again presented TODAY and for today’s live presentation they again did not have grey or cloud available to view DURING THE PRESENTATION! And……the online garment measurement charts have been missing for WEEKS. This is a disappointment and honestly dampens my shopping experience, which should be HSN’s number one concern here – the customer experience.
QVC needs to adopt the online shopping platform of HSN as it is more user friendly.
I’d also tell QVC that Jane Tracey and Shawn K should take cues from the HSN hosts, esp. Callie and Sarah in terms of discussing the product and what is of interest to the viewers. If you want us to shop, then we need to know specifics on the products. These 2 QVC women are more interested in their own personal family stories, looking at themselves in the mirror or shopping while working, leaving the guest host to “sell”. Frankly, when these 2 are on air, I shut it off, as it’s a waste of my time. I prefer hosts like Amy, Leah, Jane and Pat who explain the products and make sure we know what we are ordering.
Odd, I’d think QVC would be equally interested as it would cut down on returns and add to their profitability which has sunk recently.
Just a point of view of a professional business person.
I gave up on HSN and QVC a long time ago. I do purchase from time to time the basics like a bra, Isaac’s pants and one or two other items. There are so many other online shopping boutiques that are so much better with their offerings, their shipping fees, and the returning of items. Just scout around and take a look. I am so glad I gave up on those two online shopping disasters. All the good designers and all the fashionable clothes are gone and what’s the point?
Posted in Forum: FashionThe models that guide my HSN purchasing decisions were left behind in Florida. Kenya, Carol and Victoria allowed me to see just how the clothes would look or fit on my body. This change will no doubt really limit the clothing that I purchase from HSN. Now I will have to go into the HSN Retail Store to try on things.
I have not seen any PA HSN TRAINED models that will convince me to make a clothing purchase. This is both serious and sad because I loved to purchase things for myself and others online. My daughter is also a focused HSN shopper that feels let down. This change/move may work out for QVC, but the HSN shoppers that I know are not impressed. Shopping on QVC.com is not an option for us.
HSN has always been my “go too” place for online shopping. When companies merge it is never the same. As Airline crew I can assure you, a merger means tension. It will be difficult for the employees on both sides. I wish them all the best. I do shop both networks, but am a bigger fan of HSN. For those who decided to stay behind, all the best to you! For the ones who move, best wishes.