-
Moderator- 04.23.26 9:13 PM
Hi there, @poetzmuse. I am really sorry for the frustrations caused when shopping on our website. What item(s) are you experiencing this with? We’re interested in getting a further look to see what we can adjust on our end of the road. If you haven’t already, there are a few things you might consider trying first: Update your devices system to the latest version internally, if you’re on the app uninstall it to reinstall it. This can force any updates on the app required. Also consider clearing your web browser & cookies, trying another browser, and power down the device for five minutes. These tips can help things run more smoothly when shopping and watching. If the issue continues, please reply with the items you’re experiencing this with, the device you’re on and the provider in use, as well as, if you’re on the website or our HSN App.
For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums.
- Moderator
- 04.18.26 8:26 PM
We totally get the garden excitement, @lizzy5232. 🌱💚 Garden shows did air earlier this season on March 13, 15, and 16, and there’s one final show coming up on April 10, Tower Hill by Christie Brinkley Garden Premiere at 4-5PM, ET. For the most up‑to‑date details, the Program Guide on HSN.com is the best place to check. We appreciate your enthusiasm—spring is almost here! 🌸 For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums.
- Moderator
- 04.02.26 8:17 PM
Thank you so much for reaching out, @ludwig1! It’s wonderful to hear from a ‘day one’ fan of Samantha Brown. We completely agree – she has a magical way of making those dream destinations feel like we’re traveling along with her, even from afar.
Hi @love2travel, thank you for your patience! We’ve updated the video on our item 922557 page so you can see the Samantha Brown Drawstring bag in action now. The presentation video is prerecorded. You’ll always refer to the item page for current pricing and new offers. Also, the bag in the video prior was for Samantha Brown’s 3-Peice Travel Duffle Bag set, item 922565. Here is the link: https://www.hsn.com/products/samantha-brown-3-piece-travel-duffle-bag-set/23756329?utm_source=facebook&utm_medium=social-organic&utm_campaign=fashion&utm_content=social-care-samantha-brown-3-piece-travel-duffle-bag-set-04-02-2026
Hi @sandi7375. I am so sorry for the frustration with the video sound. We want you to be able to hear every detail about our products. To help us narrow down the issue, please make sure you’ve tapped on the small speaker/microphone icon on the video to unmute the sound. Also, please clear your browser and cookies, update the internal system on the device & power it off for five minutes. This can typically clear up any technical issues. Should this continue to cause you troubles, please let us know what device and model you are utilizing, the operating system version, latest update and the page you were trying to access. For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums.
- Moderator
- 02.21.26 2:28 AM
Hi @gabbie608. I am sorry you’re having troubles loading the arcade games. Typically, you can do a quick clear of your web browser & cookies to help things run more smoothly. You can also troubleshoot by navigating our FAQ under our arcade for help, too. Here is the link: https://arcade.hsn.com/help For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums. Please let us know if you continue to have troubles or have any questions.
- Moderator
- 02.21.26 1:30 AM
I am so sorry, @willnotbuyagain. We clearly missed the mark – both with your order and our tone on the phone. You’re right to be frustrated, especially with the shade now sold out.
If you prefer to keep what you have instead of returning it, we’re able to issue a partial refund of $5 to your original method of payment, or in Spendable Kash? Then you do not have to bother with the return process. Otherwise, please return the item for a full refund. Additionally, you’ll find $5 Spendable Kash on your HSN.com account to put towards a future order should you wish. Available immediately and it will expire within 60 days. We’re using your feedback to do better. Thank you for being honest with us. For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums.
Thank you everyone, I appreciate all the replies. I posted on QVC forum as well, I have a lot of great options, many I’ve never tired to look through.
I’m glad to be back on the HSN forums, for some reason I thought they no longer existed, I use to participate many years ago, I think it was when Serious Skin Care was still on HSN!!Thanks again. 🙂
Yes these forums exist and its great. I guess I miss “the way they were”. I still watch HSN & QVC but now its less spending and who doesn’t want to save $$$. So hi ho off I go to see what Shawn is up to.
These community forums exist to share opinions and ask questions. For me, I may not buy any longer but watching HSN and QVC in the background is at least more interesting than news or reruns of an old sitcom.
Just as you say those of us who choose to converse with our opinions, you also do not have to read the comments on the message board if the content bothers you.
- Moderator
- 09.27.25 9:14 PM
@angie0215
Hello! I am sorry to hear that your review was not posted and would like to have it looked into.Do you mind sending us an email to HSNSocialCare@hsn.com with the exact way the review was written along with any photos that may have been attached to it?
For faster service, we recommend reaching out via the Customer Service thread.
- Moderator
- 09.24.25 1:06 PM
Good morning @ebony46. I am sorry to hear that your review was not posted for the Nina Leonard pants and would like to have it looked into.
Do you mind sending us an email to HSNSocialCare@hsn.com with the exact way the review was written along with any photos that may have been attached to it?
For faster service, we recommend reaching out via the Customer Service thread.
Freedom Forum is not the Constitution. Companies limit customer comments all the time.
If HSN really wanted to limit comments, they would eliminate this forum. They are not required to offer community forums.
Presumably, since the last public meeting on Q2 updates were released, go check the Q forums for specifics, they likely should not be spending additional money for licensing with the likes of Disney (or similar movie releases). It is very costly to do that I understand. Collaborations with a movie release are also a very specific niche, that includes people’s taste related to the actors, characters, messaging or to the storyline and actually can reduce the amount of purchases.
The parent company has publicly stated their next move is pushing toward streaming and TikTok sales, and that is where they are clearly spending their money. Hiring “influencers” for style (clothing and home) shows on HSNQVC+ costs money, sorry but I am not watching that. Who are these people anyway, lol.
- Moderator
- 07.02.25 11:00 PM
We are so sorry there was a problem with setting up your account. We would like to double check that on the matter for you. We kindly ask that you please email us some information to HSNSocialCare@hsn.com.
Please do not post this information in the forums. We need your name, address and phone number, please. Thank you!
Posted in Forum: Customer ServiceOn 6/25/25, I received an email stating the item I ordered was damaged in transit. At 5:15pm, I called customer service and cancelled the order. Item #900-050. Order ID: 2032…628. A refund is to be issued.
Problem with order delivery and refund
They do offer plans with unlimited talk/text and 24GB data for the year, but getting that honored is another thing. I’ve found numerous complaints across various forums whereas the phone was activated but with a limited number of minutes or with no plan whatsoever.