Website frustrations

poetzmuse
3 weeks ago

Website issues. Cannot see color of item if you click on it! You have to see if it is rolling on top and then hope colir is displayed! Weird. Hard to explain. If you want to see color if item on a model, you cant unless you arrow through and sometimes its covered by ad,etc. Try it management! Very frustrating. It doesn’t happen on QVC site.

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- ennui
- 3 weeks ago
If you’re getting the little ad in the corner, I think you can hit “ESC” and it will go away.
- hsn_kymberlie
- Moderator
- 3 weeks ago
Hi there, @poetzmuse. I am really sorry for the frustrations caused when shopping on our website. What item(s) are you experiencing this with? We’re interested in getting a further look to see what we can adjust on our end of the road. If you haven’t already, there are a few things you might consider trying first: Update your devices system to the latest version internally, if you’re on the app uninstall it to reinstall it. This can force any updates on the app required. Also consider clearing your web browser & cookies, trying another browser, and power down the device for five minutes. These tips can help things run more smoothly when shopping and watching. If the issue continues, please reply with the items you’re experiencing this with, the device you’re on and the provider in use, as well as, if you’re on the website or our HSN App.

For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums.