Samantha Brown sleek drawstring crossbody bag
I just watched the 3 min video on this and I do not think it goes with the bag they are talking about. There is no drawstring in the video and there is a zipper that opens it up in the middle to show a lower compartment. I want the bag in the video, not the photo with no lower compartment. Also the top section is a zipper too. What is going on?
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🙂
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Moderator- 1 month ago
Thank you so much for reaching out, @ludwig1! It’s wonderful to hear from a ‘day one’ fan of Samantha Brown. We completely agree – she has a magical way of making those dream destinations feel like we’re traveling along with her, even from afar.
Hi @love2travel, thank you for your patience! We’ve updated the video on our item 922557 page so you can see the Samantha Brown Drawstring bag in action now. The presentation video is prerecorded. You’ll always refer to the item page for current pricing and new offers. Also, the bag in the video prior was for Samantha Brown’s 3-Peice Travel Duffle Bag set, item 922565. Here is the link: https://www.hsn.com/products/samantha-brown-3-piece-travel-duffle-bag-set/23756329?utm_source=facebook&utm_medium=social-organic&utm_campaign=fashion&utm_content=social-care-samantha-brown-3-piece-travel-duffle-bag-set-04-02-2026
Hi @sandi7375. I am so sorry for the frustration with the video sound. We want you to be able to hear every detail about our products. To help us narrow down the issue, please make sure you’ve tapped on the small speaker/microphone icon on the video to unmute the sound. Also, please clear your browser and cookies, update the internal system on the device & power it off for five minutes. This can typically clear up any technical issues. Should this continue to cause you troubles, please let us know what device and model you are utilizing, the operating system version, latest update and the page you were trying to access. For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums.
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i’ve been watching samantha brown since the beginning, i love how she takes us to places that most of us will never get a chance to go. kind lady.
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They fixed the photo but the video is not on it. It is $69 not $49 but it is worth the extra for the use functionality. It looks to be a great carryon. Was wondering what color to get but will probably get black due to it looks smaller when you are getting on a plane. I’ve heard they are really checking your carryons cause they get paid extra for catching any over sized.
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Just purchased the black one. What was holding me up was I didn’t see the trolley sleeve mentioned but just watched a new presentation and it does have the trolley sleeve. I will only fly with a trolly sleeve after a nightmare experience in Orlando. Could not hold onto my purse and bags. Purse kept falling off.
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Can’t get sound on playback videos on HSN and QVC.Losing sales if I can’t hear the hosts talking about the products.I need to hear their voices.Not sure but you are losing sales and customers because of this.
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- Moderator
- 1 month ago
Hi @love2travel. I apologize for the confusion between the video and product photos. We’ll make sure to get the products presentation video updated and find out what item number the bag is, too! We appreciate you bringing this to our attention and look forward to offering you more information soon.
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This reply was modified 1 month, 1 week ago by hsn_kymberlie.
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1 month ago
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