-
Moderator- 01.27.21 4:09 PM
Hi @andie8, I apologize for any concerns your HSN Card balance has caused. Sadly I am not equipped to assist with HSN Credit Card concerns and recommend you reach out to Synchrony Bank at (844)-889-9676, 7:00AM ET- 2:00AM ET, 7 days/week. Sorry that I am unable to assist with your concern.
- Moderator
- 09.22.20 12:52 PM
I really am sorry to hear of this experience regarding your HSN Credit Card. @sherrytaylor1020. Sadly we don’t have access to your personal credit card information so we wouldn’t have been able to contact you regarding any past due balances. I would recommend giving Synchrony Bank a call at 1-844-889-9676, Sunday-Saturday 7:00am-2:00am ET regarding any HSN Credit Card concerns.
I apologize that I am unable to assist with your concern but hope you give us another chance in the future.
Synchrony lowered my credit limit by $900.00 a few days ago and I’ve never been late with a payment. Synchrony CS couldn’t understand why this was done. This has taken a hit on my FICO score! I paid off a sizeable HSN balance last year then I started to use the card again. It must be the agreement with Synchrony and HSN because, Comenity did me the same thing although I was never late paying them.
Posted in Forum: Talk Among YourselvesI’ve had my HSN card now for over 4 years. I’ve spent multiple thousands of dollars with HSN. I have autopay set up but last month, for some reason didn’t go through so I made a single payment and thought everything was fine. I then received 2 letters from synchrony bank. One dates 5/25 informing me that the autopay payment didn’t go through and a second dated 5/27 informing me that they closed my account due to too many declined payments. Never in the 4 yrs I’ve had the card, have I had any other declined payments. They are always on time and payments are way more than the minimum amount due. I called and they couldn’t figure out why it was closed but said I need to make another payment and maybe when it posts, I can call back and they might reopen it. It’s already negatively showing up on my credit report as being closed by the creditor and I’ve been working so hard to get my credit to the point that it is now so I’m just angry. What is going on with this company? Is this the new norm now that they are under QVC?
My passwords have been a problem with synchrony bank, because they have a monopoly of my company credit cards. When I called the last time, I was calling about ShopHQ issue and they were talking about my Amazon CC. They (Synchrony) can’t keep them straight. No wonder there is so much confusion.
Not HSN’s fault.
- Moderator
- 01.13.20 4:39 PM
@rasmith77, I’m very sorry to see this. For issues with the HSN Credit Card, you’ll need to contact Synchrony Financial for assistance. They can be reached at 1-844-889-9676 between the hours of 7am-2am ET.
- Member
- 12.15.19 2:05 PM
I’m sorry you are having difficulty paying your bill. Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
- Member
- 12.01.19 8:02 PM
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
- Moderator
- 11.27.19 12:10 PM
@rocknak, I’m sorry to see the trouble you’re having paying your bill. I wish I was able to assist but we don’t have access to your HSN Credit Card account. You’ll need to contact Synchrony Financial at 1-844-889-9676 for assistance. They’re available Sunday-Saturday 7:00am-2:00am ET.
Posted in Forum: Customer ServiceWhat is going on with the new HSN credit card?? I’ve been trying for 2 days to pay my bill. When I try to sign in to my new Synchrony account nothing comes up, just a blank page. Chat doesn’t work, Customer Service is closed and if you pay by phone they charge a fee! What a mess. I’ll just cancel this card if this is what I’ll have to go through!
Posted in Forum: Talk Among YourselvesWhat is going on with the new HSN credit card?? I’ve been trying for 2 days to pay my bill. When I try to sign in to my new Synchrony account nothing comes up, just a blank page. Chat doesn’t work, Customer Service is closed and if you pay by phone they charge a fee! What a mess. I’ll just cancel this card if this is what I’ll have to go through!
Totally ridiculous. HSN says I have a Card, synchrony says I don’t. HSN will not give me the card number. I haven’t used it in 2.5 yrs. Hence,I cannot open an HSN card to purchase with the credits in my account. Maybe an omen. I wanted to purchase a 300$ item today.
Thanks, Valk. I have not seen it on the news about lifting freeze for all three credit bureaus. Last week my local credit union asked me to lift experian to establish new account.
Credit Karma alerted me (when I applied for HSN card) a hard inquiry was blocked because Transunion report is frozen. Great site!
I’m going to forego the $70 I’m being offered to open a card. Have had trouble with Synchrony in the past.
I applied for an HSN card today. Synchrony rep said since I have a credit freeze on my account I will have to lift freeze from all three credit bureaus. Are you kidding me??
I will not be getting an HSN card. I’ve dealt with Synchrony in the past. No thank you. They are the reason I cancelled my card over a year ago.
- Moderator
- 10.24.19 12:57 PM
Hi @crushy, I’m sorry for the concern that was caused while you were attempting to place an order. I took a look at your account and saw that there was a payment that needed to be paid prior to placing an order.
Please keep in mind that payments to Synchrony Bank for your HSN Credit Card is separate from any future or outstanding FlexPays that would need to be paid.