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Tracfone are thieves. They stole my minutes and data more than once. The phone service was lousy, and I couldn’t get the internet, which I tried to get on wifi, and all I got was an error message. My data disappeared more than once without being used. Their customer service is rude and unhelpful, and their attitude is that it’s your tough luck. Terrible. I switched to usmobile because my mobile phone is only my emergency phone and I can pick and choose what I want to have on it
Bought a phone and picked tracfone because they sell cheaper cards for unlimited talk and text and just 1 GB which was fine cuz at the time I always stayed home and had internet..now that I have a job and need the data well it would never work…even 30 min after putting the card on the phone I could not access the web or Facebook or anything online…I call this morning asking why this is..I was told I already used all my data…I mean like HOW I never could get it to come up when there was no internet service…representative lady says go to your settings then internet then mobile usage so I did and she says this statement, “the only way you can use your data is if this is on” ok that’s great but you see the button was already off and I never knew to go change it so how was the data used? They couldn’t tell me then replied with this one…since you have zero data we cant help you by giving you another gig of it…the only way we could help you and add you some data is if you already have some????? If I had some already Tracfone would I need some then,? I talked to 3 different representatives asking for a survey at the end of the call…none of them knew what I was saying….that’s all I have to say about them..other than writing this for ppl to read and oh yeah I’m going to buy a card from a different company now…one that understands what a survey is and how to help their customers
Posted in Forum: Customer ServiceBought a phone and picked tracfone because they sell cheaper cards for unlimited talk and text and just 1 GB which was fine cuz at the time I always stayed home and had internet..now that I have a job and need the data well it would never work…even 30 min after putting the card on the phone I could not access the web or Facebook or anything online…I call this morning asking why this is..I was told I already used all my data…I mean like HOW I never could get it to come up when there was no internet service…representative lady says go to your settings then internet then mobile usage so I did and she says this statement, “the only way you can use your data is if this is on” ok that’s great but you see the button was already off and I never knew to go change it so how was the data used? They couldn’t tell me then replied with this one…since you have zero data we cant help you by giving you another gig of it…the only way we could help you and add you some data is if you already have some????? If I had some already Tracfone would I need some then,? I talked to 3 different representatives asking for a survey at the end of the call…none of them knew what I was saying….that’s all I have to say about them..other than writing this for ppl to read and oh yeah I’m going to buy a card from a different company now…one that understands what a survey is and how to help their customers
Posted in Forum: Customer ServiceLG Smartphone Tracfone is going out of business this year. What is this going to mean to those of us who bought LG Tracfones from HSN and QVC? And why are you still selling them?
Posted in Forum: ElectronicsDoes anyone own this phone? I’ve been a Tracfone user for several years and it’s time for an upgrade. I currently have an LG Stylo 4. I have tried Samsung in the past and I did not like it as much as my LG phones. Should I give it a try? Thoughts?
Posted in Forum: Talk Among YourselvesI’m old and frustrated!..LOL
I’ve gotten 4 different answers from Tracfone and none have work..
Someone sent a text to my phone(from their computer) that included a photo.The test”states” attachment has been removed.So I can’t get the photo? The sender did not remove the photo. Anyone know how to fix this ? Mobile data is on..I don’t have WiFi(Tracfone said WIFI didn’t matter)..One said I needed to do a factory reset and loose all my info..The carrier is Verizon…Another said it can’t be fixed..The last one said..”Go to a Verizon store..any maybe someone there will take pity on me and help!!”
This is the first time I’ve so many problems from Tracfone CS..I’ve used them for over 15 yrs.
Posted in Forum: Customer ServiceThe phone I ordered is sold out so I couldn’t write a review. All their customer service is in the Philipines and they are CLUELESS. It’s still taking me over 3 weeks to get my phone ported over. The Filipino’s can’t understand English, i.e. they put the word ‘north’ in my address.. there is no ‘north’.. very frustrating. I would never use Tracfone again after this headache of inefficiency.. guess you get what you pay for.
I don’t know about the phone, but tracfone is terrible, bloody awful customer service. They stole my minutes, they stole my data, more than once,never restored it, their service didn’t work, just awful. Worst mobile company ever. I finally got away from them ,bought a new moto phone for about $100, and went to usmobile, which is cheap, and where you can pick and choose what you want or have unlimited for a lower price than I’ve seen anywhere else. Go anywhere but tracfone. They are the worst.
Posted in Forum: Customer ServiceI bought the phone for $119.99 and it is now $99.99. I request a price adjustment. Please put it on my account in spendable cash.By the way this phone is the G7 POWER. There are more than one version of Moto G7, and it helps for the description of the phones to list the versions of the phones offered. I checked the model number listed and then did an internet search to see which version you are offering. The Thank you and stay safe.
Be well, Luelue.
Posted in Forum: Customer ServiceI need to return the TracFone that I purchased a couple of weeks ago. The return label was removed from the packing slip. How do I return this phone?
If you google “lg solo unboxing” and watch one of the unboxing videos, you’ll see what I’m referring to. Since you said it was there when you opened the box I was thinking it was the peel off. If the phone is powered off, it’s got to be on the outside of the phone.
If the strip goes away when you power the phone off, then I agree it’s something else with the phone. Does the opaque strip say anything or is it just blank? You may have a faulty screen. If you’re outside the HSN return window but within the 1 yr warranty period, tracfone will replace the phone.
See what tracfone has to say, or you might want to go to the lg website and contact them directly. You could also try resetting the phone to factory settings and see if it goes away. Good luck.
Posted in Forum: Customer ServiceWhen I opened box to the LG smartphone I received, the phone had an opaque “strip” across the bottom 1/3rd of the screen. At first I thought it was one of those strips that is on other items that I purchase & I thought I could remove it with my finger. But, this can’t be removed with the finger. Apparently it is a screen setting that needs to be fixed, but I can not find anything in the screen settings menu to get it off of the screen. It covers where I need to be able to see the keyboard. I’m not smartphone “savy” so this is difficult for me to understand it.
Is there any way to remove it from the screen? I don’t know what to do about it.
Thank you for any suggestions you may have.
Thanks for the info on being able to add airtime only on tracfone. I always feel it’s cheaper to buy a new phone but did not know about this option.
Under Features, it says “Promotional minutes are not transferable and are only guaranteed on the handset included in the order” so you would have to activate the galaxy with the promotional minutes. However if you have two active tracfones, they say can add the balances from one phone to the other (I don’t know about airtime). I decided to keep both phones so didn’t go through with that idea. I always use the Chat on tracfone.com and always go to Tech Support. I think you get the most knowledgeable people that way, … and if you’re not happy with what they’re saying, say that you have to go, end the chat, and try again later. It seems some people will make things unnecessarily difficult.
By the way, if you have plenty of minutes/text/data and just need to add airtime, you can add 365 days for only $49.99 on the tracfone website.
I had at one time two tracfones. It was very easy to transfer from one phone to another. You will need to contact tracfone’s customer service for this to happen. You may have to register the galaxy prior. Before doing so, however, I would see which phone you would like to use permanently. They can transfer minutes from one phone to another as well as the phone number.