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Posted in Forum: ElectronicsI HAVE SEEN SEVERAL POSTS REGARDING THE DIFFICULTY ACTIVATING YOUR NEW SAMSUNG A16 G
WITH DATA/TALK/TEXTSTRY THIS,I DID AND IT WORKED
IT DOES TAKE A LONG TIME BUT IT WORKS—————————————————————————————————————————=================================
IF YOU HAVE FACEBOOK
FIND THE AUTHENTIC SAFE VERIFIED TRACFONE PAGE THERESUBMIT A MESSAGE REQUEST HELP WITH NEW PHONE ACTIVATION
SOMEONE WILL GET BACK TO YOU
BE READY TO TAKE SOME TIME SETTING YOUR PHONE UP
Moderator- 2 months ago
Posted in Forum: Customer ServiceThe current Tracfone Samsung Galaxy offering includes International calling. It appears that international calling disappears when the initial year’s service expires and you renew. Anyone else have the same experience? Perhaps the solution is to buy a new phone annually?
Posted in Forum: ElectronicsI have purchased multiple Tracfone phones from your sister channel QVC, and have been generally happy with them and their service. This past May 2026 I was able to purchase on the Tracfone website a year extension on my service plus an additional 1K of data. But now their website is non-responsive, and I cannot get to the point where I can put in my password and view my account. That means I cannot confirm my current usage; I cannot confirm that my current service will be extended past its current expiration date in July, based on the additional service I purchased in May 2026.
I have read online that Verizon recently purchased Tracfone and has been having trouble incorporating Tracfone into their business. But that’s not a reason why Tracfone customers should suffer. I think QVC and HSN should both respresent their customers to Tracfone management and get this resolved ASAP.
- Moderator
- 2 months ago
Hi! I’m sorry that we don’t have a lot of options at this time. We have 3 available on hsn.com: https://www.hsn.com/search?query=tracfone+phones&isSuggested=true – you can click on this link to view them. We still have a relationship with Tracfone. Keep on the lookout for upcoming deals by following us on social media and/or checking our website for specials.
if you’re a light user, tracfone has a decent add-on that we often use. $10 for 8 hours and twenty minutes of talk time, provided that your phone still has service time. this talk time does in fact rollover.
Posted in Forum: Customer ServiceI love the value of Tracfones and have used them for many many years. However I would really like a Tracfone that has better sound volume than the Samsung A16 A17 with a better screen and keyboard is terrible, I often get typos, auto correct, etc.
I’ve always had hearing problems and getting older not easy. I know I am not unique with these issues.
I think when offering a package deal with a Tracfone for the general masses, offer an upsell, with a better Tracfone, with better volume, keyboard, screen not a big clunky out of date phone. A phone that gets more updates than the one or two updates and then there are no more security updates – not very green.
So would be nice to have the option to buy a better quality phone – with better speakers/volume, better/more accurate keyboard, better screen quality and the phone having security updates for the next 4 to 6 years.
Thank you for your time
- Moderator
- 02.10.26 9:28 PM
Posted in Forum: Talk Among YourselvesTRACFONE corporate office stole my new phone. I had to send the phone that I purchased from HSN to the office to be fixed it was not working it has been 2 years and they still have my phone. I could not get them to email me a barcode to send it without me paying for the shipping.to send it to them so I paid for the shipping.I could not speak to a human every time I asked for a barcode I was connected to a a robot.
I sympathize with newyorkcustomer2, I had a horrific time with their customer service team. My A16 phone was malfunctioning and overheating so I called to get a replacement. They kept promising and postponing the new phone and even sent me a $30 no brand phone for Carelink that I don’t even have. They promised delivery for 3weeks but never received a replacement phone I paid $150 for a Samsung phone and now I have a phone that’s useable. Please be advised that tracfone has terrible customer service and does not care about their customers.
Posted in Forum: ElectronicsDo not deal with tracfone if you don’t have to. I took this package and when my data became unaccessible, I spent about 6 hours dealing with it. Most of that on hold waiting for representatives who were not able to fix the problem and said they were transferring the call and cut me off. My only recourse was to shame them on social and that got the attention of some department that sent me a link for a “secured channel”. Of course, one should be able to get help in person (impossible) or by phone without all of what I went through. I urge you to think twice.
Posted in Forum: ElectronicsHello,
Are you aware of the constant issues trying to activate the Tracfone Phone bundles that you offer? I have been purchasing your bundles for a few years including 4 bundles between myself and my parents. Each and every time that we activate a phone, they either do it wrong, or it has no data for a while. They always ask for a Service Pin Card, of which is NOT included in your bundles.
Who can I talk to about this as the last phone my parents purchased was activated on 4/20/25, assured by Tracfone that it was good to go, and we had proof that it was good until 5/26. However, only 18 days after the phone was activated (1 year unlimited plan with 12GB of data) her phone stopped working completely with an error of the phone being deactivated.
She called the company, as their chat was totally useless, and was instructed to purchase the $15 Unlimited Talk and Text plan with 1GB of data. Now, I don’t know about you, but when I hear Unlimited, I think it is not tied to the data plan. Why they didn’t instruct her to just purchase more data (if in fact she was out of data) instead of buying ANOTHER Unlimited talk and text plan. Does that make it Unlimited+ or Unlimited no takesee backsee?
This is not the first time that Tracfone has tried to pull this on us. I had to fight tooth and nail to get my last bundle activated that had 24GB of data and Unlimited talk/text. It took 2 times of being depleted (ONLY by time, not even by data standards) and multiple phone calls and chat sessions to get it rectified.
What I NEED you to do, is communicate with Tracfone on how the bundles are sold. We don’t get a Service Plan card. We are told that the phone comes with it. That must not be correct, as they ALWAYS ask for that number and say we didn’t get any plan with the phone.
Either Home Shopping Network is part of this scam, or they just don’t care that the bundle they are selling is the biggest hassle ever. Can someone please look into this? Why is this always a hassle, and I know that more people have had the same issues. Why does this continue to happen?
Thank you.
898-880
Tracfone HMD Barbie Flip Phone with 1,200 Talk & Text 365-Day PlanFree Shipping
They do offer plans with unlimited talk/text and 24GB data for the year, but getting that honored is another thing. I’ve found numerous complaints across various forums whereas the phone was activated but with a limited number of minutes or with no plan whatsoever.
I have owned many Tracfones purchased through HSN and never seen any of them say they offer unlimited data. Unlimited data for a year + a new cellphone for that low of a price would be one heck of a deal! The 1-year service (365 days) just means that you get that long to use your 1500 Min/Text/Data that comes on the phone. For some that’s plenty of minutes for an entire year. But once the 1500 minutes run out more data has to be added to the phone.