Tracfone bundles are always a pain to activate properly

maxbeef
1 month ago

Hello,

Are you aware of the constant issues trying to activate the Tracfone Phone bundles that you offer? I have been purchasing your bundles for a few years including 4 bundles between myself and my parents. Each and every time that we activate a phone, they either do it wrong, or it has no data for a while. They always ask for a Service Pin Card, of which is NOT included in your bundles.

Who can I talk to about this as the last phone my parents purchased was activated on 4/20/25, assured by Tracfone that it was good to go, and we had proof that it was good until 5/26. However, only 18 days after the phone was activated (1 year unlimited plan with 12GB of data) her phone stopped working completely with an error of the phone being deactivated.

She called the company, as their chat was totally useless, and was instructed to purchase the $15 Unlimited Talk and Text plan with 1GB of data. Now, I don’t know about you, but when I hear Unlimited, I think it is not tied to the data plan. Why they didn’t instruct her to just purchase more data (if in fact she was out of data) instead of buying ANOTHER Unlimited talk and text plan. Does that make it Unlimited+ or Unlimited no takesee backsee?

This is not the first time that Tracfone has tried to pull this on us. I had to fight tooth and nail to get my last bundle activated that had 24GB of data and Unlimited talk/text. It took 2 times of being depleted (ONLY by time, not even by data standards) and multiple phone calls and chat sessions to get it rectified.

What I NEED you to do, is communicate with Tracfone on how the bundles are sold. We don’t get a Service Plan card. We are told that the phone comes with it. That must not be correct, as they ALWAYS ask for that number and say we didn’t get any plan with the phone.

Either Home Shopping Network is part of this scam, or they just don’t care that the bundle they are selling is the biggest hassle ever. Can someone please look into this? Why is this always a hassle, and I know that more people have had the same issues. Why does this continue to happen?

Thank you.

sort replies - newest | oldest

- maxbeef
- 1 month ago
They sold my mother another plan on top of what she already has. They also say there was nothing wrong with her phone when I try to contact them to fix the service they paid for. If they require a Service Plan Card or Service Pin Card, they why is it not included in the bundle?
- mookie457
- 1 month ago
I have been purchasing tracfones for decades and rarely have problems. The problem might be with the company that acquired them. Sorry you are having difficulty. I know how frustrating this can be.